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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Showing 50 real records
23-00551760
Service Request Number: 23-00551760 • Address: 2638 W BROOKLYN AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
23-00551760
Address
2638 W BROOKLYN AVE, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-12-05T18:03:44.000
Update Date
2023-12-12T13:15:42.000
Closed Date
2023-12-12T13:15:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006nb2mAAA
Lat Location
(32.73905552757188000,-96.86213741247424000)
24-00064181
Service Request Number: 24-00064181 • Address: 11737 STRAND ST, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00064181
Address
11737 STRAND ST, DALLAS, TX, 75218
City Council District
9
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-02-13T00:59:00.000
Status
Closed
Created Date
2024-02-09T09:09:45.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-02-09T11:12:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007EK8wAAG
Lat Location
(32.86095709339508000,-96.67817816247792000)
25-00153117
Service Request Number: 25-00153117 • Address: 1514 GREENVILLE AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
25-00153117
Address
1514 GREENVILLE AVE, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-07T00:12:05.000
Update Date
2025-04-07T00:56:29.000
Closed Date
2025-04-07T00:56:28.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000buczlAAA
Lat Location
(32.80948055585782000,-96.77001253039404000)
21-00267024
Service Request Number: 21-00267024 • Address: 2510 LEA CREST DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00267024
Address
2510 LEA CREST DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-25T12:48:56.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-06-18T12:02:08.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000jChR3AAK
Lat Location
(32.71024479729701500,-96.78929615197464000)
26-00091766
Service Request Number: 26-00091766 • Address: 110 N LONGACRE LN, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00091766
Address
110 N LONGACRE LN, DALLAS, TX, 75217
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T18:51:08.000
Update Date
2026-03-09T17:08:19.000
Closed Date
2026-03-09T17:08:09.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aHNr0AAG
Lat Location
(32.71309634491981000,-96.70854292891518000)
26-00129965
Service Request Number: 26-00129965 • Address: 6200 BRYAN PKWY, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00129965
Address
6200 BRYAN PKWY, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-30T13:56:02.000
Update Date
2026-04-02T16:37:05.000
Closed Date
2026-04-02T15:51:01.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001etvqwAAA
Lat Location
(32.81095322077900000,-96.76105343726931000)
26-00091391
Service Request Number: 26-00091391 • Address: 616 S BARNETT AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00091391
Address
616 S BARNETT AVE, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-06T16:00:32.000
Update Date
2026-03-09T10:37:17.000
Closed Date
2026-03-09T10:37:16.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00001aF6cZAAS
Lat Location
(32.74009590407773000,-96.87136176576928000)
24-00443359
Service Request Number: 24-00443359 • Address: 619 LACEWOOD DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00443359
Address
619 LACEWOOD DR, DALLAS, TX, 75224
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-09-13T23:59:00.000
Status
Closed
Created Date
2024-09-12T11:55:57.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-09-12T13:27:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000008RXwAAAW
Lat Location
(32.70771085456141000,-96.83381470604985000)
26-00327238
Service Request Number: 26-00327238 • Address: 10500 LAKE JUNE RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00327238
Address
10500 LAKE JUNE RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2026-07-27T23:59:00.000
Status
Closed
Created Date
2026-07-24T14:22:42.000
Update Date
2026-07-24T14:22:55.000
Closed Date
2026-07-24T14:22:42.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000024ucbyAAA
Lat Location
(32.73391389742279000,-96.64428748052119000)
25-00280571
Service Request Number: 25-00280571 • Address: 2000 WENTWORTH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00280571
Address
2000 WENTWORTH ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-06-17T18:59:00.000
Status
Closed
Created Date
2025-06-12T18:06:20.000
Update Date
2025-06-16T07:34:44.000
Closed Date
2025-06-16T07:34:32.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000lkGWXAA2
Lat Location
(32.74302243431953000,-96.85155388445470000)
22-00097728
Service Request Number: 22-00097728 • Address: 3709 ODESSA ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00097728
Address
3709 ODESSA ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-03-15T13:03:26.000
Update Date
2023-06-08T22:54:00.000
Closed Date
2022-03-17T17:50:50.000
Priority
Priority
Method Received Description
Proactive
Unique Key
5008z000001YKfaAAG
Lat Location
(32.78722162351668600,-96.90153257177303000)
26-00234887
Service Request Number: 26-00234887 • Address: 1658 NOB HILL RD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00234887
Address
1658 NOB HILL RD, DALLAS, TX, 75208
City Council District
1
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-06-15T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-06-01T07:28:20.000
Update Date
2026-06-03T08:23:12.000
Closed Date
2026-06-01T08:21:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001sMsVBAA0
Lat Location
(32.76511513595098000,-96.83759971317379000)
24-00492086
Service Request Number: 24-00492086 • Address: 3616 RUSKIN ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00492086
Address
3616 RUSKIN ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-11T23:59:00.000
Status
Closed
Created Date
2024-10-10T07:53:46.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-10-10T08:45:32.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000CwmWnAAJ
Lat Location
(32.76286030361485000,-96.76467733856146000)
22-00275349
Service Request Number: 22-00275349 • Address: 1419 PRICHARD LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00275349
Address
1419 PRICHARD LN, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-01T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:30:58.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-30T11:10:24.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000002joupAAA
Lat Location
(32.73721775147299000,-96.68637510661746000)
23-00482065
Service Request Number: 23-00482065 • Address: 12620 HALLUM ST, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
23-00482065
Address
12620 HALLUM ST, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-10-18T15:07:10.000
Update Date
2023-10-30T14:46:06.000
Closed Date
2023-10-30T14:46:04.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
5008z000006UvuqAAC
Lat Location
(32.92047595133835000,-96.75496476133105000)
25-00088054
Service Request Number: 25-00088054 • Address: 2158 MAIL AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00088054
Address
2158 MAIL AVE, DALLAS, TX, 75235
City Council District
2
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-03-14T23:59:00.000
Status
Closed
Created Date
2025-02-28T13:50:26.000
Update Date
2025-03-06T10:38:14.000
Closed Date
2025-03-06T10:38:13.000
Outcome
No Work Needed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000WcSDmAAN
Lat Location
(32.83019126555105000,-96.85571765578143000)
26-00209501
Service Request Number: 26-00209501 • Address: 2428 IRVING BLVD, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
26-00209501
Address
2428 IRVING BLVD, DALLAS, TX, 75207
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-21T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-05-08T13:59:44.000
Update Date
2026-05-15T14:33:36.000
Closed Date
2026-05-15T14:33:34.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001pHV5oAAG
Lat Location
(32.79842611659296400,-96.83915624027239000)
26-00090644
Service Request Number: 26-00090644 • Address: 11740 DORCHESTER DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00090644
Address
11740 DORCHESTER DR, DALLAS, TX, 75218
City Council District
9
Department
Dallas Fire Rescue
Service Request Type
Smoke Detector Request - DFR
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-17T23:59:00.000
Status
Closed
Created Date
2026-03-06T11:01:13.000
Update Date
2026-03-09T12:33:57.000
Closed Date
2026-03-09T12:33:56.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001a7qpTAAQ
Lat Location
(32.86155435833697400,-96.67807888561900000)
26-00034933
Service Request Number: 26-00034933 • Address: 5251 WHISPERING OAKS DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00034933
Address
5251 WHISPERING OAKS DR, DALLAS, TX, 75236
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-02-12T00:59:00.000
Status
Closed
Created Date
2026-01-28T09:26:31.000
Update Date
2026-01-28T16:40:44.000
Closed Date
2026-01-28T16:40:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001SIzfWAAT
Lat Location
(32.68202294505398000,-96.92361452781941000)
25-00339829
Service Request Number: 25-00339829 • Address: 9132 BRADY DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00339829
Address
9132 BRADY DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-07-22T18:59:00.000
Status
Closed
Created Date
2025-07-15T13:24:20.000
Update Date
2025-07-17T17:26:17.000
Closed Date
2025-07-17T17:26:07.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000qf8lHAAQ
Lat Location
(32.90347318930946000,-96.74414185918344000)
26-00092910
Service Request Number: 26-00092910 • Address: 3064 OAK GROVE AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00092910
Address
3064 OAK GROVE AVE, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T09:27:26.000
Update Date
2026-03-09T13:14:31.000
Closed Date
2026-03-09T13:14:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aQaozAAC
Lat Location
(32.80137618483916000,-96.80013215947680000)
23-00333338
Service Request Number: 23-00333338 • Address: 9034 GUNNISON DR, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
23-00333338
Address
9034 GUNNISON DR, DALLAS, TX, 75231
City Council District
10
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-08-03T23:59:00.000
Status
Closed
Created Date
2023-07-20T13:28:11.000
Update Date
2023-07-20T14:21:45.000
Closed Date
2023-07-20T14:21:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005xOqxAAE
Lat Location
(32.88286499829346000,-96.73791465258483000)
26-00089568
Service Request Number: 26-00089568 • Address: 7511 GOFORTH RD, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00089568
Address
7511 GOFORTH RD, DALLAS, TX, 75238
City Council District
10
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-26T23:59:00.000
Status
Closed
Created Date
2026-03-05T16:01:19.000
Update Date
2026-03-09T07:50:02.000
Closed Date
2026-03-09T07:49:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZzelSAAR
Lat Location
(32.86090500458265000,-96.72928706064403000)
21-00277937
Service Request Number: 21-00277937 • Address: 10030 PARKFORD DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
21-00277937
Address
10030 PARKFORD DR, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-29T12:03:21.000
Update Date
2023-06-09T01:59:09.000
Closed Date
2021-05-05T17:39:14.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jDe1gAAC
Lat Location
(32.87336797743751000,-96.71219736656455000)
22-00553620
Service Request Number: 22-00553620 • Address: 5935 VICTOR ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
22-00553620
Address
5935 VICTOR ST, DALLAS, TX, 75214
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-29T00:59:00.000
Status
Closed
Created Date
2022-12-22T09:40:27.000
Update Date
2023-06-08T02:11:17.000
Closed Date
2022-12-23T17:46:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004XmbQAAS
Lat Location
(32.80633456400689000,-96.75393997999905000)
21-00906823
Service Request Number: 21-00906823 • Address: 17611 LOVELAND DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
21-00906823
Address
17611 LOVELAND DR, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-10-21T23:59:00.000
Status
Closed
Created Date
2021-10-14T19:14:25.000
Update Date
2023-06-09T00:13:15.000
Closed Date
2021-10-25T10:13:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000sU6nOAAS
Lat Location
(32.99207313381652000,-96.79956838317870000)
23-00444669
Service Request Number: 23-00444669 • Address: 5515 MILLER AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00444669
Address
5515 MILLER AVE, DALLAS, TX, 75206
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-27T23:59:00.000
Status
Closed
Created Date
2023-09-25T11:58:54.000
Update Date
2023-09-27T18:34:50.000
Closed Date
2023-09-27T18:34:50.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006M34pAAC
Lat Location
(32.82144098860106000,-96.77437442231086000)
26-00093281
Service Request Number: 26-00093281 • Address: 1710 MORRELL AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00093281
Address
1710 MORRELL AVE, DALLAS, TX, 75203
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-08T15:02:08.000
Update Date
2026-03-09T20:17:47.000
Closed Date
2026-03-09T20:17:47.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aS96LAAS
Lat Location
(32.73899907786434000,-96.79730167535244000)
26-00088821
Service Request Number: 26-00088821 • Address: CHIRENO ST & BOWMAN BLVD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00088821
Address
CHIRENO ST & BOWMAN BLVD, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Shopping Cart Routine Pickup - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-05T11:53:13.000
Update Date
2026-03-09T07:02:32.000
Closed Date
2026-03-09T07:02:31.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Zut6nAAB
Lat Location
(32.87790489741558000,-96.86282537744248000)
26-00207641
Service Request Number: 26-00207641 • Address: 975 LAUSANNE AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00207641
Address
975 LAUSANNE AVE, DALLAS, TX, 75208
City Council District
1
Department
Office of Budget
Service Request Type
Utility Complaint/Information - BMS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-06-29T23:59:00.000
Status
Closed
Created Date
2026-05-14T15:10:29.000
Update Date
2026-05-15T10:24:27.000
Closed Date
2026-05-15T10:24:27.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001p38zFAAQ
Lat Location
(32.75560896837514000,-96.84546661509096000)
23-00234807
Service Request Number: 23-00234807 • Address: 18600 DALLAS PKWY, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00234807
Address
18600 DALLAS PKWY, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-26T11:50:57.000
Update Date
2023-06-14T12:18:51.000
Closed Date
2023-06-14T12:18:50.000
Priority
Emergency
Method Received Description
Phone
Unique Key
5008z000005fpMwAAI
Lat Location
(33.00258967146251000,-96.82884029183147000)
24-00478078
Service Request Number: 24-00478078 • Address: 3316 LINFIELD RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00478078
Address
3316 LINFIELD RD, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2024-10-03T23:59:00.000
Status
Closed
Created Date
2024-10-02T11:13:42.000
Update Date
2024-10-02T17:58:56.000
Closed Date
2024-10-02T17:58:56.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000BOHMLAA5
Lat Location
(32.71163130609015000,-96.76345634334854000)
22-00292235
Service Request Number: 22-00292235 • Address: 3627 MEREDITH AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00292235
Address
3627 MEREDITH AVE, DALLAS, TX, 75211
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-07-25T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:37:23.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-14T13:58:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002qeGUAAY
Lat Location
(32.74243397761842500,-96.87873946998722000)
24-00523145
Service Request Number: 24-00523145 • Address: 6628 E MOCKINGBIRD LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00523145
Address
6628 E MOCKINGBIRD LN, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
New Street/Sidewalk/Alley - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-05T18:59:00.000
Status
Closed (Duplicate)
Created Date
2024-10-28T22:05:42.000
Update Date
2024-11-13T15:51:51.000
Closed Date
2024-11-13T15:51:26.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000GFBrZAAX
Lat Location
(32.83756554855115000,-96.74692327756600000)
24-00564933
Service Request Number: 24-00564933 • Address: 7839 CLAREMONT DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00564933
Address
7839 CLAREMONT DR, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-28T00:59:00.000
Status
Closed
Created Date
2024-11-23T14:30:10.000
Update Date
2024-11-25T17:45:32.000
Closed Date
2024-11-25T17:45:31.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000KJShrAAH
Lat Location
(32.79663917991833000,-96.71310065839799000)
25-00091251
Service Request Number: 25-00091251 • Address: 8114 SANTA CLARA DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00091251
Address
8114 SANTA CLARA DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-10T23:59:00.000
Status
Closed
Created Date
2025-03-03T11:28:07.000
Update Date
2025-03-06T18:12:10.000
Closed Date
2025-03-06T18:12:09.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Wu4jKAAR
Lat Location
(32.80980721605852000,-96.72033026812205000)
21-00267031
Service Request Number: 21-00267031 • Address: 3822 FALLS DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00267031
Address
3822 FALLS DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-25T12:50:28.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-05-07T16:57:28.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000jChUvAAK
Lat Location
(32.72639799268967000,-96.88241063264708000)
21-00682603
Service Request Number: 21-00682603 • Address: 8901 HIGH PLAIN LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
21-00682603
Address
8901 HIGH PLAIN LN, DALLAS, TX, 75249
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-07-26T23:59:00.000
Status
Closed
Created Date
2021-07-23T16:04:19.000
Update Date
2023-06-09T00:35:49.000
Closed Date
2021-07-23T16:04:19.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000ooBUgAAM
Lat Location
(32.64245077841620500,-96.95083081898270000)
22-00299086
Service Request Number: 22-00299086 • Address: 9707 HARPERS LN, DALLAS, TX, 75019 • City Council District: 6
Service Request Number
22-00299086
Address
9707 HARPERS LN, DALLAS, TX, 75019
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Wildlife - DAS
Overall Service Request Due Date
2022-07-25T23:59:00.000
Status
Closed
Created Date
2022-07-14T17:08:23.000
Update Date
2023-06-08T03:14:57.000
Closed Date
2022-07-14T17:08:23.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002tb0SAAQ
Lat Location
(32.93904721039481000,-96.98431922335175000)
22-00257745
Service Request Number: 22-00257745 • Address: 3497 WEBB GARDEN DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00257745
Address
3497 WEBB GARDEN DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-06-23T23:59:00.000
Status
Closed
Created Date
2022-06-17T22:14:49.000
Update Date
2023-06-08T23:14:27.000
Closed Date
2022-06-24T15:59:24.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002ckFuAAI
Lat Location
(32.88316305747768000,-96.86254521150174000)
26-00094771
Service Request Number: 26-00094771 • Address: E DAVIS ST & N PATTON AVE, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
26-00094771
Address
E DAVIS ST & N PATTON AVE, DALLAS, TX, 75203
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:16:07.000
Update Date
2026-03-09T18:28:47.000
Closed Date
2026-03-09T18:28:47.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001acWGGAA2
Lat Location
(32.74944499064578000,-96.82021534841330000)
25-00532885
Service Request Number: 25-00532885 • Address: 3518 REED LN, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
25-00532885
Address
3518 REED LN, DALLAS, TX, 75210
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-11-08T00:59:00.000
Status
Closed
Created Date
2025-11-05T13:29:03.000
Update Date
2025-11-07T15:50:37.000
Closed Date
2025-11-07T15:50:16.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001BfuozAAB
Lat Location
(32.76499443416767600,-96.74887532701493000)
26-00092888
Service Request Number: 26-00092888 • Address: 3948 BUENA VISTA ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00092888
Address
3948 BUENA VISTA ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Scooter/Bike Shared Dockless Vehicle - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T09:08:03.000
Update Date
2026-03-09T13:50:18.000
Closed Date
2026-03-09T13:50:17.000
Outcome
Request Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aQEdFAAW
Lat Location
(32.81231901485194400,-96.79718592644461000)
26-00150872
Service Request Number: 26-00150872 • Address: 7151 LIBRARY LN, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00150872
Address
7151 LIBRARY LN, DALLAS, TX, 75232
City Council District
8
Department
Library
Service Request Type
Library Concerns - LIB
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-11T13:17:32.000
Update Date
2026-04-14T14:54:35.000
Closed Date
2026-04-14T14:54:24.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hPzexAAC
Lat Location
(32.66163190846006600,-96.84185662673856000)
26-00155334
Service Request Number: 26-00155334 • Address: 4148 PLUTO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00155334
Address
4148 PLUTO ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T12:03:48.000
Update Date
2026-04-14T12:55:26.000
Closed Date
2026-04-14T12:55:13.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hxb77AAA
Lat Location
(32.79254954595670000,-96.89095095172807000)
26-00347395
Service Request Number: 26-00347395 • Address: 2100 BUTLER ST, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00347395
Address
2100 BUTLER ST, DALLAS, TX, 75235
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-06T09:13:39.000
Update Date
2026-08-08T14:59:14.000
Closed Date
2026-08-06T14:57:59.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027lmtmAAA
Lat Location
(32.81358608405804000,-96.83928085627879000)
26-00093655
Service Request Number: 26-00093655 • Address: 11600 AUDELIA RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00093655
Address
11600 AUDELIA RD, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T00:54:17.000
Update Date
2026-03-09T07:36:28.000
Closed Date
2026-03-09T07:36:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aUOnfAAG
Lat Location
(32.90588244917843000,-96.71751556153707000)
24-00492141
Service Request Number: 24-00492141 • Address: 2230 HARDING ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00492141
Address
2230 HARDING ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-10-13T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:23:01.000
Update Date
2024-10-10T08:38:59.000
Closed Date
2024-10-10T08:38:59.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000CxIjZAAV
Lat Location
(32.74741955245450000,-96.75836531724117000)
25-00074211
Service Request Number: 25-00074211 • Address: 5902 PRESTON OAKS RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
25-00074211
Address
5902 PRESTON OAKS RD, DALLAS, TX, 75254
City Council District
11
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-02-24T18:59:00.000
Status
Closed
Created Date
2025-02-20T14:39:52.000
Update Date
2025-02-21T12:45:30.000
Closed Date
2025-02-21T12:45:30.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000VPsubAAD
Lat Location
(32.94187273236095600,-96.80598528602077000)
22-00275262
Service Request Number: 22-00275262 • Address: 7816 COLEBROOK ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00275262
Address
7816 COLEBROOK ST, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-01T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:06:44.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-30T08:27:12.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000002jnbgAAA
Lat Location
(32.74782538074122600,-96.68789912010399000)
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