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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Showing 50 real records
21-00863064
Service Request Number: 21-00863064 • Address: 10201 C F HAWN FWY WB, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00863064
Address
10201 C F HAWN FWY WB, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2021-10-20T23:59:00.000
Status
Closed
Created Date
2021-09-20T13:55:03.000
Update Date
2023-06-09T00:01:59.000
Closed Date
2021-09-21T14:56:29.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000rLmxEAAS
Lat Location
(32.70003347306506000,-96.64847174180510000)
26-00095337
Service Request Number: 26-00095337 • Address: 8225 ELAM RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00095337
Address
8225 ELAM RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T18:14:15.000
Update Date
2026-03-09T18:26:46.000
Closed Date
2026-03-09T18:26:37.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001ahygQAAQ
Lat Location
(32.71982898246570000,-96.67978675803879000)
26-00016122
Service Request Number: 26-00016122 • Address: 6710 STARKEY ST, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00016122
Address
6710 STARKEY ST, DALLAS, TX, 75232
City Council District
3
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-02-04T00:59:00.000
Status
Closed
Created Date
2026-01-12T16:01:44.000
Update Date
2026-01-15T11:58:01.000
Closed Date
2026-01-15T11:57:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001OzfXpAAJ
Lat Location
(32.66556600201394000,-96.83240411288345000)
26-00093825
Service Request Number: 26-00093825 • Address: 1505 QUARTET DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00093825
Address
1505 QUARTET DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:36:48.000
Update Date
2026-03-09T10:14:33.000
Closed Date
2026-03-09T10:13:41.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aWpWpAAK
Lat Location
(32.66723701734904000,-96.79875602219957000)
26-00301835
Service Request Number: 26-00301835 • Address: 2500 BOTHAM JEAN BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00301835
Address
2500 BOTHAM JEAN BLVD, DALLAS, TX, 75215
City Council District
7
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-24T23:59:00.000
Status
Closed
Created Date
2026-07-09T10:17:31.000
Update Date
2026-07-24T17:18:20.000
Closed Date
2026-07-24T17:18:19.000
Outcome
Work Completed
Priority
Priority
Method Received Description
Internal
Unique Key
500cs000021Pc0VAAS
Lat Location
(32.76252993848261500,-96.78569948531327000)
23-00408736
Service Request Number: 23-00408736 • Address: 8900 CLARK RD, DALLAS, TX, 75249 • Department: Code Compliance
Service Request Number
23-00408736
Address
8900 CLARK RD, DALLAS, TX, 75249
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-01T10:37:57.000
Update Date
2023-09-01T10:43:11.000
Closed Date
2023-09-01T10:43:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006DSpzAAG
Lat Location
(32.64373116182408600,-96.94277622214783000)
25-00032494
Service Request Number: 25-00032494 • Address: 6732 SAINT ANNE ST, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
25-00032494
Address
6732 SAINT ANNE ST, DALLAS, TX, 75248
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-24T16:04:24.000
Update Date
2025-01-30T10:18:17.000
Closed Date
2025-01-30T10:18:17.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000RlGONAA3
Lat Location
(32.97686131851476400,-96.79108413327202000)
22-00397604
Service Request Number: 22-00397604 • Address: 2312 CEDAR CREST BLVD, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
22-00397604
Address
2312 CEDAR CREST BLVD, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-09-12T14:30:44.000
Update Date
2023-06-08T02:48:35.000
Closed Date
2022-09-16T15:16:13.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000003XtE8AAK
Lat Location
(32.73306744843536000,-96.79304242406680000)
26-00090900
Service Request Number: 26-00090900 • Address: 8128 INWOOD RD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00090900
Address
8128 INWOOD RD, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:30:04.000
Update Date
2026-03-09T10:18:48.000
Closed Date
2026-03-09T10:18:28.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001a96DtAAI
Lat Location
(32.85410282567301000,-96.82103767619704000)
22-00563102
Service Request Number: 22-00563102 • Address: 4435 TWIN POST RD, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
22-00563102
Address
4435 TWIN POST RD, DALLAS, TX, 75244
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-01-07T00:59:00.000
Status
Closed
Created Date
2022-12-29T09:52:44.000
Update Date
2023-06-08T01:52:26.000
Closed Date
2023-01-03T14:09:21.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004bjv0AAA
Lat Location
(32.91984607258178000,-96.83330346322442000)
26-00407394
Service Request Number: 26-00407394 • Address: LAKELAND DR & EUSTIS AVE, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00407394
Address
LAKELAND DR & EUSTIS AVE, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-09-15T23:59:00.000
Status
Closed
Created Date
2026-09-14T05:29:54.000
Update Date
2026-09-14T05:43:18.000
Closed Date
2026-09-14T05:43:17.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00002H5fKnAAJ
Lat Location
(32.81561433252872500,-96.70557501541810000)
25-00280585
Service Request Number: 25-00280585 • Address: 4600 HARTFORD ST, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
25-00280585
Address
4600 HARTFORD ST, DALLAS, TX, 75219
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-06-16T18:59:00.000
Status
Closed
Created Date
2025-06-12T18:25:20.000
Update Date
2025-06-12T18:46:27.000
Closed Date
2025-06-12T18:43:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000lkVIfAAM
Lat Location
(32.81596896238908000,-96.82023815535668000)
21-00569808
Service Request Number: 21-00569808 • Address: 1717 SOUTHERLAND AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00569808
Address
1717 SOUTHERLAND AVE, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-07-06T23:59:00.000
Status
Closed
Created Date
2021-06-21T16:56:15.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2021-06-24T08:45:31.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000nOccPAAS
Lat Location
(32.72291161027366000,-96.79947129921868000)
22-00080389
Service Request Number: 22-00080389 • Address: RACE ST & N WASHINGTON AVE, DALLAS, TX, 75246 • City Council District: 2
Service Request Number
22-00080389
Address
RACE ST & N WASHINGTON AVE, DALLAS, TX, 75246
City Council District
2
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-03-17T23:59:00.000
Status
Closed
Created Date
2022-03-03T13:31:04.000
Update Date
2023-06-08T23:34:17.000
Closed Date
2022-03-15T06:11:09.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000001U9haAAC
Lat Location
(32.78790292856817000,-96.77453620153537000)
24-00535869
Service Request Number: 24-00535869 • Address: 10221 EASTWOOD DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
24-00535869
Address
10221 EASTWOOD DR, DALLAS, TX, 75228
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-14T00:59:00.000
Status
Closed
Created Date
2024-11-05T14:15:56.000
Update Date
2024-11-07T10:12:16.000
Closed Date
2024-11-07T10:12:15.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000HXGfLAAX
Lat Location
(32.83367678523083000,-96.68446973056923000)
24-00301013
Service Request Number: 24-00301013 • Address: 1414 BELLEVIEW ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
24-00301013
Address
1414 BELLEVIEW ST, DALLAS, TX, 75215
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-21T11:01:30.000
Update Date
2024-06-27T16:13:33.000
Closed Date
2024-06-27T16:13:33.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000087QhQAAU
Lat Location
(32.77092384668454000,-96.79218246550850000)
26-00091761
Service Request Number: 26-00091761 • Address: E JEFFERSON BLVD & S MARSALIS AVE, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
26-00091761
Address
E JEFFERSON BLVD & S MARSALIS AVE, DALLAS, TX, 75203
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Knockdown - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-06T18:44:11.000
Update Date
2026-03-09T10:27:54.000
Closed Date
2026-03-09T10:27:53.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aHbyoAAC
Lat Location
(32.74728227506014000,-96.81563867822653000)
24-00513023
Service Request Number: 24-00513023 • Address: 3721 N VERSAILLES AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
24-00513023
Address
3721 N VERSAILLES AVE, DALLAS, TX, 75209
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-22T18:09:46.000
Update Date
2024-10-25T17:42:24.000
Closed Date
2024-10-25T17:42:24.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000FE9yrAAD
Lat Location
(32.83006689110855000,-96.82247968020720000)
24-00492132
Service Request Number: 24-00492132 • Address: 5730 VICKERY BLVD, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
24-00492132
Address
5730 VICKERY BLVD, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-10-16T18:59:00.000
Status
Closed
Created Date
2024-10-10T08:18:48.000
Update Date
2024-10-10T16:42:49.000
Closed Date
2024-10-10T16:42:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Cwe1OAAR
Lat Location
(32.82281832200063600,-96.76948412813476000)
25-00185187
Service Request Number: 25-00185187 • Address: 482 W JEFFERSON BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00185187
Address
482 W JEFFERSON BLVD, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Mobile Food Complaint - CCS
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2025-06-30T18:59:00.000
Status
Closed
Created Date
2025-04-23T22:22:11.000
Update Date
2025-05-16T09:13:00.000
Closed Date
2025-05-16T09:13:00.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eRjtGAAS
Lat Location
(32.74296541097440600,-96.82988809317631000)
26-00094909
Service Request Number: 26-00094909 • Address: 4201 GLENWOOD AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
26-00094909
Address
4201 GLENWOOD AVE, DALLAS, TX, 75205
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T15:00:53.000
Update Date
2026-03-09T21:35:56.000
Closed Date
2026-03-09T21:35:41.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001adPkYAAU
Lat Location
(32.81909457016304000,-96.79816556360696000)
26-00304359
Service Request Number: 26-00304359 • Address: 11631 SAHARA WAY, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00304359
Address
11631 SAHARA WAY, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-10T19:51:11.000
Update Date
2026-07-16T14:42:58.000
Closed Date
2026-07-16T14:42:57.000
Priority
Emergency
Method Received Description
API
Unique Key
500cs000021qagvAAA
Lat Location
(32.85317213706114400,-96.69010159818770000)
26-00346272
Service Request Number: 26-00346272 • Address: 2001 N PRAIRIE AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00346272
Address
2001 N PRAIRIE AVE, DALLAS, TX, 75204
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-05T14:09:48.000
Update Date
2026-08-08T08:41:12.000
Closed Date
2026-08-06T08:39:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000027b5N5AAI
Lat Location
(32.80752658516565000,-96.77968066118439000)
26-00094835
Service Request Number: 26-00094835 • Address: 1736 CARAVAN TRL, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
26-00094835
Address
1736 CARAVAN TRL, DALLAS, TX, 75241
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:30:47.000
Update Date
2026-03-09T15:45:03.000
Closed Date
2026-03-09T15:45:02.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001adU9DAAU
Lat Location
(32.67661997519989000,-96.79518288493124000)
26-00405415
Service Request Number: 26-00405415 • Address: 7494 GREENVILLE AVE, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00405415
Address
7494 GREENVILLE AVE, DALLAS, TX, 75231
City Council District
13
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-09-25T23:59:00.000
Status
Closed
Created Date
2026-09-11T20:55:35.000
Update Date
2026-09-14T10:03:07.000
Closed Date
2026-09-12T10:02:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002GsNevAAF
Lat Location
(32.88309368300761000,-96.75905659969857000)
26-00094874
Service Request Number: 26-00094874 • Address: 3103 ELSIE FAYE HEGGINS ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00094874
Address
3103 ELSIE FAYE HEGGINS ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:45:44.000
Update Date
2026-03-09T14:45:50.000
Closed Date
2026-03-09T14:45:44.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001adtH9AAI
Lat Location
(32.75911949348117000,-96.74958820492196000)
24-00321482
Service Request Number: 24-00321482 • Address: 8504 BAUMGARTEN DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00321482
Address
8504 BAUMGARTEN DR, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-07-08T23:59:00.000
Status
Closed
Created Date
2024-07-02T17:00:13.000
Update Date
2024-07-03T15:54:03.000
Closed Date
2024-07-03T15:54:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000008C7ALAA0
Lat Location
(32.80228762650120400,-96.69584440206104000)
25-00123061
Service Request Number: 25-00123061 • Address: 4143 LOMITA LN, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
25-00123061
Address
4143 LOMITA LN, DALLAS, TX, 75220
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-06-20T23:59:00.000
Status
Closed
Created Date
2025-03-20T12:02:50.000
Update Date
2025-07-11T08:45:31.000
Closed Date
2025-07-11T08:45:21.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000ZZzSgAAL
Lat Location
(32.87009220865595400,-96.84039263292853000)
22-00089847
Service Request Number: 22-00089847 • Address: WEBB CHAPEL EXT & STARLIGHT RD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
22-00089847
Address
WEBB CHAPEL EXT & STARLIGHT RD, DALLAS, TX, 75220
City Council District
6
Department
Dallas Water Utilities
Service Request Type
Chemical Spill Urgent - OEQS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-03-14T23:59:00.000
Status
Closed
Created Date
2022-03-09T16:21:13.000
Update Date
2025-09-30T23:03:46.000
Closed Date
2022-03-09T23:08:02.000
Outcome
Investigation Complete
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001WO0VAAW
Lat Location
(32.85518421311323000,-96.87273521034292000)
25-00467639
Service Request Number: 25-00467639 • Address: 10126 TIMBER TRAIL DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00467639
Address
10126 TIMBER TRAIL DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-25T21:06:59.000
Update Date
2025-09-30T11:12:16.000
Closed Date
2025-09-30T11:12:15.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000137rrmAAA
Lat Location
(32.88351049672319000,-96.86068418084074000)
25-00056091
Service Request Number: 25-00056091 • Address: 7117 CORTLAND AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00056091
Address
7117 CORTLAND AVE, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-07T16:30:29.000
Update Date
2025-02-10T10:11:08.000
Closed Date
2025-02-10T10:11:07.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000TkSNBAA3
Lat Location
(32.83253384936691000,-96.84841151747635000)
26-00313206
Service Request Number: 26-00313206 • Address: 4611 SAMUELL BLVD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00313206
Address
4611 SAMUELL BLVD, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-16T15:09:21.000
Update Date
2026-07-24T15:10:37.000
Closed Date
2026-07-24T15:10:36.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs0000236JrfAAE
Lat Location
(32.79369089210545000,-96.71712640081357000)
21-00266978
Service Request Number: 21-00266978 • Address: 1702 NEWPORT AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
21-00266978
Address
1702 NEWPORT AVE, DALLAS, TX, 75224
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-03-26T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:36:52.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-25T12:36:52.000
Priority
MCC
Method Received Description
Phone
Unique Key
500t000000jCh5vAAC
Lat Location
(32.72511934685441000,-96.84826210504933000)
26-00092438
Service Request Number: 26-00092438 • Address: ELM ST & STONE PL, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00092438
Address
ELM ST & STONE PL, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T14:50:53.000
Update Date
2026-03-09T09:13:17.000
Closed Date
2026-03-09T09:13:16.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aMVPlAAO
Lat Location
(32.78156673661124600,-96.79863919788758000)
26-00103162
Service Request Number: 26-00103162 • Address: 1219 OAK HILL CIR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00103162
Address
1219 OAK HILL CIR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-13T15:18:54.000
Update Date
2026-03-18T15:47:33.000
Closed Date
2026-03-18T15:47:33.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001bedb8AAA
Lat Location
(32.73288008391127600,-96.67133490802956000)
24-00251169
Service Request Number: 24-00251169 • Address: 8337 BOCOWOOD DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00251169
Address
8337 BOCOWOOD DR, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-05-31T18:59:00.000
Status
Closed
Created Date
2024-05-28T16:49:41.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2024-06-01T07:31:57.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000007xAhlAAE
Lat Location
(32.80155725663327400,-96.70018931063500000)
26-00110186
Service Request Number: 26-00110186 • Address: 4018 WEISENBERGER DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00110186
Address
4018 WEISENBERGER DR, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-21T23:59:00.000
Status
Closed
Created Date
2026-03-18T12:31:55.000
Update Date
2026-03-18T13:03:10.000
Closed Date
2026-03-18T13:03:09.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001cWQqeAAG
Lat Location
(32.79028530655819000,-96.89685070579145000)
25-00576854
Service Request Number: 25-00576854 • Address: 2520 WENTWORTH ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00576854
Address
2520 WENTWORTH ST, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-12-11T00:59:00.000
Status
Closed
Created Date
2025-12-08T20:36:47.000
Update Date
2025-12-10T19:39:50.000
Closed Date
2025-12-10T19:39:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001IdIYTAA3
Lat Location
(32.74300567867514600,-96.85940493410149000)
21-00322371
Service Request Number: 21-00322371 • Address: 8905 FLICKER LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
21-00322371
Address
8905 FLICKER LN, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-04-13T23:59:00.000
Status
Closed
Created Date
2021-04-11T16:33:24.000
Update Date
2023-06-09T02:01:28.000
Closed Date
2021-04-11T18:11:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jxYfXAAU
Lat Location
(32.86957899326580000,-96.68904691263188000)
21-00979226
Service Request Number: 21-00979226 • Address: 640 S AKARD ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
21-00979226
Address
640 S AKARD ST, DALLAS, TX, 75201
City Council District
2
Department
Environmental Quality
Service Request Type
Yard Waste - OEQS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-12-23T00:59:00.000
Status
Closed (Transferred)
Created Date
2021-12-08T19:22:54.000
Update Date
2023-06-08T23:53:12.000
Closed Date
2021-12-09T08:32:36.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000uEqMIAA0
Lat Location
(32.77611590269021500,-96.79796931079768000)
26-00156026
Service Request Number: 26-00156026 • Address: 7231 HUNTERS RIDGE DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00156026
Address
7231 HUNTERS RIDGE DR, DALLAS, TX, 75248
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-21T23:59:00.000
Status
Closed
Created Date
2026-04-14T16:09:48.000
Update Date
2026-04-15T16:08:49.000
Closed Date
2026-04-15T16:08:32.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001i1p8JAAQ
Lat Location
(32.95635773307185000,-96.78353366496076000)
24-00184098
Service Request Number: 24-00184098 • Address: 5414 ASH LN, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
24-00184098
Address
5414 ASH LN, DALLAS, TX, 75223
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-04-29T23:59:00.000
Status
Closed
Created Date
2024-04-22T09:22:19.000
Update Date
2024-04-24T09:18:06.000
Closed Date
2024-04-24T09:18:06.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007ili9AAA
Lat Location
(32.79608229560637500,-96.75387463296309000)
21-00213322
Service Request Number: 21-00213322 • Address: 2825 SARGENT RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00213322
Address
2825 SARGENT RD, DALLAS, TX, 75216
City Council District
4
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-03-18T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-02-25T13:30:04.000
Update Date
2023-06-09T02:17:07.000
Closed Date
2021-03-10T08:53:27.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500t000000ia1bkAAA
Lat Location
(32.72552352088046500,-96.77109746750524000)
26-00386850
Service Request Number: 26-00386850 • Address: 7023 CASA LOMA AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00386850
Address
7023 CASA LOMA AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-31T06:06:37.000
Update Date
2026-09-14T06:25:06.000
Closed Date
2026-09-14T05:42:28.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002DktFVAAZ
Lat Location
(32.81282173192548000,-96.73750588033123000)
22-00257762
Service Request Number: 22-00257762 • Address: 5858 FOXGLOVE LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
22-00257762
Address
5858 FOXGLOVE LN, DALLAS, TX, 75249
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-06-23T23:59:00.000
Status
Closed
Created Date
2022-06-17T22:45:45.000
Update Date
2023-06-08T23:14:27.000
Closed Date
2022-06-22T15:42:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002ckViAAI
Lat Location
(32.65438884216223000,-96.96999370080891000)
21-00951753
Service Request Number: 21-00951753 • Address: 3007 REYNOLDS AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00951753
Address
3007 REYNOLDS AVE, DALLAS, TX, 75223
City Council District
2
Department
Police Department
Service Request Type
Narcotics/Vice Complaint - DPD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-01-04T00:59:00.000
Status
Closed
Created Date
2021-11-16T17:37:20.000
Update Date
2023-06-08T23:49:33.000
Closed Date
2021-11-17T12:42:20.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tR3eEAAS
Lat Location
(32.78655408917223500,-96.74302152909355000)
26-00086540
Service Request Number: 26-00086540 • Address: 3907 MATHER CT, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00086540
Address
3907 MATHER CT, DALLAS, TX, 75211
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T11:01:02.000
Update Date
2026-03-09T12:29:00.000
Closed Date
2026-03-09T12:28:46.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Ze1dRAAR
Lat Location
(32.74382344530841500,-96.88336056899799000)
21-00473843
Service Request Number: 21-00473843 • Address: 900 W 9TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00473843
Address
900 W 9TH ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-05-29T23:59:00.000
Status
Closed
Created Date
2021-05-26T07:44:08.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2021-05-26T08:55:33.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000mOwBPAA0
Lat Location
(32.74628644677698000,-96.83762984117593000)
26-00093078
Service Request Number: 26-00093078 • Address: 9755 BURLESON DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00093078
Address
9755 BURLESON DR, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T11:51:38.000
Update Date
2026-03-09T12:50:29.000
Closed Date
2026-03-09T12:50:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aQpkqAAC
Lat Location
(32.91735300817721000,-96.71992563217238000)
24-00572152
Service Request Number: 24-00572152 • Address: 5203 BEXAR ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00572152
Address
5203 BEXAR ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2024-12-02T18:59:00.000
Status
Closed
Created Date
2024-11-30T15:51:00.000
Update Date
2024-11-30T15:51:21.000
Closed Date
2024-11-30T15:51:00.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000L3SjgAAF
Lat Location
(32.75061929533164600,-96.75354809285392000)
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