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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Showing 50 real records
26-00209015
Service Request Number: 26-00209015 • Address: 4822 NORMA ST, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
26-00209015
Address
4822 NORMA ST, DALLAS, TX, 75247
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T11:14:41.000
Update Date
2026-05-15T12:24:36.000
Closed Date
2026-05-15T12:24:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001pCxclAAC
Lat Location
(32.80541289284462000,-96.87822692718993000)
26-00155817
Service Request Number: 26-00155817 • Address: 3535 WEBB CHAPEL EXT, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00155817
Address
3535 WEBB CHAPEL EXT, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T15:15:22.000
Update Date
2026-04-14T17:02:04.000
Closed Date
2026-04-14T17:02:04.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00001i1pQ1AAI
Lat Location
(32.86543466700640400,-96.86514149920663000)
23-00303257
Service Request Number: 23-00303257 • Address: 3900 DIAMOND AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00303257
Address
3900 DIAMOND AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-03T13:43:39.000
Update Date
2023-07-06T17:48:44.000
Closed Date
2023-07-06T17:48:42.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005rN7lAAE
Lat Location
(32.75673454256558000,-96.76553677561070000)
24-00521625
Service Request Number: 24-00521625 • Address: 3642 CORTEZ DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
24-00521625
Address
3642 CORTEZ DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-29T18:59:00.000
Status
Closed
Created Date
2024-10-28T09:56:22.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-10-28T11:18:14.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000G3wuHAAR
Lat Location
(32.86625238987760000,-96.85753547541509000)
25-00036137
Service Request Number: 25-00036137 • Address: 8901 WOODBROOK DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00036137
Address
8901 WOODBROOK DR, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-01-29T18:59:00.000
Status
Closed
Created Date
2025-01-27T17:51:41.000
Update Date
2025-01-28T21:14:13.000
Closed Date
2025-01-28T21:14:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000S4JgfAAF
Lat Location
(32.89795241889088000,-96.75338731625392000)
26-00279313
Service Request Number: 26-00279313 • Address: 6204 PETAIN AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00279313
Address
6204 PETAIN AVE, DALLAS, TX, 75227
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-02T23:59:00.000
Status
Closed
Created Date
2026-06-25T16:41:50.000
Update Date
2026-06-28T15:19:10.000
Closed Date
2026-06-26T15:18:51.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ySChVAAW
Lat Location
(32.77721666955244500,-96.71112903545792000)
24-00310381
Service Request Number: 24-00310381 • Address: 2501 WEBB CHAPEL EXT, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
24-00310381
Address
2501 WEBB CHAPEL EXT, DALLAS, TX, 75220
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2024-06-27T23:59:00.000
Status
Closed
Created Date
2024-06-26T15:59:48.000
Update Date
2024-06-26T15:59:51.000
Closed Date
2024-06-26T15:59:48.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000089ZPBAA2
Lat Location
(32.85244492731035000,-96.87640308167474000)
26-00016202
Service Request Number: 26-00016202 • Address: 5142 WESTGROVE DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00016202
Address
5142 WESTGROVE DR, DALLAS, TX, 75248
City Council District
12
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-01-15T00:59:00.000
Status
Closed
Created Date
2026-01-12T16:28:42.000
Update Date
2026-01-15T14:16:38.000
Closed Date
2026-01-15T13:55:42.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001P16NrAAJ
Lat Location
(32.97743745184491000,-96.82079103682437000)
24-00492103
Service Request Number: 24-00492103 • Address: 414 E ILLINOIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00492103
Address
414 E ILLINOIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-10T08:05:59.000
Update Date
2024-10-21T10:41:21.000
Closed Date
2024-10-21T10:41:20.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000CwzAfAAJ
Lat Location
(32.72011627869231600,-96.81795284181152000)
24-00275553
Service Request Number: 24-00275553 • Address: 450 N MERRIFIELD RD, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
24-00275553
Address
450 N MERRIFIELD RD, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-07T16:58:28.000
Update Date
2024-06-14T11:16:00.000
Closed Date
2024-06-14T11:15:59.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000081to2AAA
Lat Location
(32.74870865547935000,-96.92289585684237000)
26-00158347
Service Request Number: 26-00158347 • Address: 3337 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00158347
Address
3337 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-21T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-04-14T17:23:43.000
Update Date
2026-04-15T17:48:31.000
Closed Date
2026-04-15T17:48:29.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001iKg7jAAC
Lat Location
(32.70394761927645000,-96.81484964743210000)
26-00093197
Service Request Number: 26-00093197 • Address: 4822 COWAN AVE, DALLAS, TX, 75209 • City Council District: 6
Service Request Number
26-00093197
Address
4822 COWAN AVE, DALLAS, TX, 75209
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T13:33:59.000
Update Date
2026-03-09T16:11:29.000
Closed Date
2026-03-09T16:11:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aRQkOAAW
Lat Location
(32.84582084657236600,-96.82839533078719000)
22-00275253
Service Request Number: 22-00275253 • Address: 500 S LLEWELLYN AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00275253
Address
500 S LLEWELLYN AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-29T15:03:42.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-29T15:53:46.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002jnPfAAI
Lat Location
(32.74113173243599600,-96.83199095492121000)
26-00308447
Service Request Number: 26-00308447 • Address: 9418 MEADOWKNOLL DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00308447
Address
9418 MEADOWKNOLL DR, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water Questions - 311
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-07-16T23:59:00.000
Status
Closed
Created Date
2026-07-14T09:30:37.000
Update Date
2026-07-16T10:41:18.000
Closed Date
2026-07-14T10:40:06.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000022QXz3AAG
Lat Location
(32.90542332195013000,-96.73320913507945000)
26-00089242
Service Request Number: 26-00089242 • Address: 3922 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00089242
Address
3922 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-05T14:14:22.000
Update Date
2026-03-09T06:37:04.000
Closed Date
2026-03-09T06:37:04.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZxH1oAAF
Lat Location
(32.69675105468732000,-96.81445819732238000)
26-00184431
Service Request Number: 26-00184431 • Address: 5419 MORNINGSIDE AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00184431
Address
5419 MORNINGSIDE AVE, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-01T06:28:19.000
Update Date
2026-05-15T06:33:02.000
Closed Date
2026-05-15T06:33:01.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001m6H5GAAU
Lat Location
(32.82921090735286600,-96.77689549783938000)
26-00067953
Service Request Number: 26-00067953 • Address: 3805 DELHI ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00067953
Address
3805 DELHI ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-20T09:04:00.000
Update Date
2026-03-09T16:57:12.000
Closed Date
2026-03-09T16:11:51.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001XGPBrAAP
Lat Location
(32.78827603363059000,-96.87285999747075000)
26-00111854
Service Request Number: 26-00111854 • Address: 2719 PROVINCE LN, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00111854
Address
2719 PROVINCE LN, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-19T10:31:25.000
Update Date
2026-04-14T08:39:46.000
Closed Date
2026-04-13T16:09:29.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ckN4rAAE
Lat Location
(32.82345152064154000,-96.66780881308796000)
21-00920480
Service Request Number: 21-00920480 • Address: 13223 FISH RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00920480
Address
13223 FISH RD, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-10-25T10:43:15.000
Update Date
2023-06-09T00:08:11.000
Closed Date
2021-12-09T15:49:19.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000sppxLAAQ
Lat Location
(32.69727026912989500,-96.58172788874975000)
26-00094040
Service Request Number: 26-00094040 • Address: 1600 GRIGSBY AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00094040
Address
1600 GRIGSBY AVE, DALLAS, TX, 75204
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T10:06:32.000
Update Date
2026-03-09T13:32:35.000
Closed Date
2026-03-09T13:32:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aXYwwAAG
Lat Location
(32.80411909830845000,-96.77654934797694000)
26-00207924
Service Request Number: 26-00207924 • Address: 9938 RIDGEHAVEN DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00207924
Address
9938 RIDGEHAVEN DR, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-14T16:32:42.000
Update Date
2026-06-03T16:33:15.000
Closed Date
2026-06-03T16:33:15.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001p4QyvAAE
Lat Location
(32.87412058152713000,-96.71391582674637000)
23-00428497
Service Request Number: 23-00428497 • Address: 7523 GAYGLEN DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
23-00428497
Address
7523 GAYGLEN DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2023-09-15T23:59:00.000
Status
Closed
Created Date
2023-09-14T12:43:03.000
Update Date
2023-09-14T12:43:07.000
Closed Date
2023-09-14T12:43:03.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006I8FiAAK
Lat Location
(32.70990761769681000,-96.69275712386515000)
25-00432305
Service Request Number: 25-00432305 • Address: 2419 MADERA ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
25-00432305
Address
2419 MADERA ST, DALLAS, TX, 75206
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-19T23:59:00.000
Status
Closed
Created Date
2025-09-06T21:24:52.000
Update Date
2026-05-15T13:22:58.000
Closed Date
2026-05-15T13:22:37.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000zuP3pAAE
Lat Location
(32.81583487112319000,-96.77826932470480000)
21-00837088
Service Request Number: 21-00837088 • Address: 10622 PRESTON RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
21-00837088
Address
10622 PRESTON RD, DALLAS, TX, 75230
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-09-11T10:08:34.000
Update Date
2023-06-09T00:09:52.000
Closed Date
2021-09-16T16:30:37.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000qwaCqAAI
Lat Location
(32.89054594304813000,-96.80371761985590000)
26-00348760
Service Request Number: 26-00348760 • Address: 820 S WALTON WALKER BLVD NB, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00348760
Address
820 S WALTON WALKER BLVD NB, DALLAS, TX, 75211
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-08-08T23:59:00.000
Status
Closed
Created Date
2026-08-06T18:02:34.000
Update Date
2026-08-08T14:33:10.000
Closed Date
2026-08-07T10:46:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000027xmDHAAY
Lat Location
(32.73753460403500000,-96.91916089606353000)
25-00361933
Service Request Number: 25-00361933 • Address: 6817 CAULFIELD DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
25-00361933
Address
6817 CAULFIELD DR, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-08-04T23:59:00.000
Status
Closed
Created Date
2025-07-28T07:40:49.000
Update Date
2025-07-31T16:33:16.000
Closed Date
2025-07-31T16:33:16.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000tCN9FAAW
Lat Location
(32.98170455650592500,-96.78910318726616000)
26-00232311
Service Request Number: 26-00232311 • Address: 9600 TEAGARDEN RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00232311
Address
9600 TEAGARDEN RD, DALLAS, TX, 75217
City Council District
8
Department
Office of Budget
Service Request Type
Utility Complaint/Information - BMS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-07-13T23:59:00.000
Status
Closed
Created Date
2026-05-29T15:38:32.000
Update Date
2026-06-03T10:49:08.000
Closed Date
2026-06-01T10:48:18.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001s4tj4AAA
Lat Location
(32.67595019974370000,-96.65725824875372000)
26-00087218
Service Request Number: 26-00087218 • Address: 1251 MOULIN ROUGE DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00087218
Address
1251 MOULIN ROUGE DR, DALLAS, TX, 75211
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T14:39:45.000
Update Date
2026-03-09T09:26:53.000
Closed Date
2026-03-09T09:26:37.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZivfRAAR
Lat Location
(32.75816217054120000,-96.87157662007647000)
26-00094013
Service Request Number: 26-00094013 • Address: 716 N PLYMOUTH RD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00094013
Address
716 N PLYMOUTH RD, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T09:58:42.000
Update Date
2026-03-09T10:43:25.000
Closed Date
2026-03-09T10:43:25.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001aYNJVAA4
Lat Location
(32.75233902250973000,-96.86155917018382000)
21-00442798
Service Request Number: 21-00442798 • Address: 3923 DE KALB AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00442798
Address
3923 DE KALB AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-05-20T23:59:00.000
Status
Closed
Created Date
2021-05-17T14:50:46.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2021-05-17T23:09:44.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000mA6N3AAK
Lat Location
(32.69728020375012000,-96.80614540376176000)
23-00270166
Service Request Number: 23-00270166 • Address: 1700 TABASCO PLZ, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
23-00270166
Address
1700 TABASCO PLZ, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-06-16T23:59:00.000
Status
Closed
Created Date
2023-06-14T18:12:42.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-06-14T20:22:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005lOHcAAM
Lat Location
(32.71712114711111500,-96.90145542101890000)
22-00347646
Service Request Number: 22-00347646 • Address: 11510 JOAQUIN DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00347646
Address
11510 JOAQUIN DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2022-09-20T23:59:00.000
Status
Closed
Created Date
2022-08-15T09:29:46.000
Update Date
2023-06-08T03:24:15.000
Closed Date
2022-08-19T11:38:43.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003GDBAAA4
Lat Location
(32.85092468386061000,-96.67266852577140000)
23-00131311
Service Request Number: 23-00131311 • Address: 3027 SHOREWOOD DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
23-00131311
Address
3027 SHOREWOOD DR, DALLAS, TX, 75228
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-03-24T23:59:00.000
Status
Closed
Created Date
2023-03-23T12:09:59.000
Update Date
2023-06-07T01:30:48.000
Closed Date
2023-03-26T22:33:26.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005LZg3AAG
Lat Location
(32.81786607982269000,-96.66323456474248000)
26-00199096
Service Request Number: 26-00199096 • Address: 707 N ZANG BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00199096
Address
707 N ZANG BLVD, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-09T16:40:50.000
Update Date
2026-05-15T09:46:47.000
Closed Date
2026-05-15T09:46:46.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001nz9ODAAY
Lat Location
(32.75081696036673000,-96.82433864853435000)
26-00084417
Service Request Number: 26-00084417 • Address: 1515 YOUNG ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
26-00084417
Address
1515 YOUNG ST, DALLAS, TX, 75201
City Council District
2
Department
Library
Service Request Type
Library Concerns - LIB
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-03T09:47:43.000
Update Date
2026-03-09T13:09:29.000
Closed Date
2026-03-09T13:09:08.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZLvRdAAL
Lat Location
(32.77788176219837600,-96.79738623892770000)
22-00475938
Service Request Number: 22-00475938 • Address: 5330 S DENTWOOD DR, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
22-00475938
Address
5330 S DENTWOOD DR, DALLAS, TX, 75220
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-11-04T23:59:00.000
Status
Closed
Created Date
2022-11-01T06:43:21.000
Update Date
2023-06-08T02:28:03.000
Closed Date
2022-11-02T14:10:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000003ztsbAAA
Lat Location
(32.86770173558194000,-96.81749475244607000)
26-00093860
Service Request Number: 26-00093860 • Address: 1410 SYLVAN AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00093860
Address
1410 SYLVAN AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:56:32.000
Update Date
2026-03-09T10:11:22.000
Closed Date
2026-03-09T10:11:14.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001aXG3xAAG
Lat Location
(32.76074330655319500,-96.83544267695632000)
26-00401836
Service Request Number: 26-00401836 • Address: 6612 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00401836
Address
6612 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-09-14T23:59:00.000
Status
Closed
Created Date
2026-09-10T04:05:54.000
Update Date
2026-09-14T07:35:06.000
Closed Date
2026-09-12T07:34:22.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00002GLrVJAA1
Lat Location
(32.77470429805769000,-96.70558454400688000)
26-00283709
Service Request Number: 26-00283709 • Address: 1533 HICKORY ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
26-00283709
Address
1533 HICKORY ST, DALLAS, TX, 75215
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-30T23:59:00.000
Status
Closed
Created Date
2026-06-28T20:23:03.000
Update Date
2026-07-04T10:33:14.000
Closed Date
2026-07-02T10:31:59.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001yxHhhAAE
Lat Location
(32.76868733676829500,-96.78787463611914000)
24-00409636
Service Request Number: 24-00409636 • Address: 928 OAK FOREST DR, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
24-00409636
Address
928 OAK FOREST DR, DALLAS, TX, 75232
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-08-22T16:42:40.000
Update Date
2024-09-01T16:18:24.000
Closed Date
2024-09-01T16:18:23.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000005cZJdAAM
Lat Location
(32.69052984962571000,-96.83752911325988000)
26-00093559
Service Request Number: 26-00093559 • Address: 6115 EAST GRAND AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00093559
Address
6115 EAST GRAND AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-08T20:42:36.000
Update Date
2026-03-09T10:50:01.000
Closed Date
2026-03-09T10:50:00.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aTd5ZAAS
Lat Location
(32.79756275856025000,-96.74357443959688000)
23-00070362
Service Request Number: 23-00070362 • Address: 1130 ROCK ISLAND ST, DALLAS, TX, 75207 • City Council District: 2
Service Request Number
23-00070362
Address
1130 ROCK ISLAND ST, DALLAS, TX, 75207
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-02-14T16:16:16.000
Update Date
2023-06-07T01:58:03.000
Closed Date
2023-02-26T09:42:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005ABDHAA4
Lat Location
(32.76388894678420600,-96.80298505477461000)
24-00519645
Service Request Number: 24-00519645 • Address: 6701 GOLD DUST TRL, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
24-00519645
Address
6701 GOLD DUST TRL, DALLAS, TX, 75252
City Council District
12
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-28T23:59:00.000
Status
Closed
Created Date
2024-10-26T07:53:47.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-10-26T12:57:27.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000FrEnOAAV
Lat Location
(32.99202012516252600,-96.78952662135423000)
24-00184125
Service Request Number: 24-00184125 • Address: 1841 GOLDWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
24-00184125
Address
1841 GOLDWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-04-25T18:59:00.000
Status
Closed
Created Date
2024-04-22T09:28:24.000
Update Date
2024-04-22T09:48:18.000
Closed Date
2024-04-22T09:48:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000007ioUNAAY
Lat Location
(32.65743512364185400,-96.84755016374076000)
24-00365009
Service Request Number: 24-00365009 • Address: 300 N AKARD ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
24-00365009
Address
300 N AKARD ST, DALLAS, TX, 75201
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-28T17:28:36.000
Update Date
2024-08-01T11:21:39.000
Closed Date
2024-08-01T11:21:37.000
Priority
Emergency
Method Received Description
API
Unique Key
500cs000002O67yAAC
Lat Location
(32.78212243091335400,-96.79983791455774000)
22-00275299
Service Request Number: 22-00275299 • Address: 7302 ARBOR OAKS DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
22-00275299
Address
7302 ARBOR OAKS DR, DALLAS, TX, 75248
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-29T15:18:43.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-07-10T15:51:58.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002joGGAAY
Lat Location
(32.97558073669877000,-96.78161473480621000)
21-00933323
Service Request Number: 21-00933323 • Address: 19032 PLATTE RIVER WAY, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00933323
Address
19032 PLATTE RIVER WAY, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-02T15:25:00.000
Update Date
2023-06-08T23:54:03.000
Closed Date
2021-11-10T14:19:58.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000tOkp7AAC
Lat Location
(33.01130752043640000,-96.86322540092984000)
24-00535693
Service Request Number: 24-00535693 • Address: 4014 BUENA VISTA ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
24-00535693
Address
4014 BUENA VISTA ST, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-05T13:09:59.000
Update Date
2024-11-06T15:11:26.000
Closed Date
2024-11-06T14:25:19.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000HWYuPAAX
Lat Location
(32.81358175754480000,-96.79665847012242000)
25-00430107
Service Request Number: 25-00430107 • Address: 2730 PROSPERITY AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00430107
Address
2730 PROSPERITY AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-09-12T23:59:00.000
Status
Closed
Created Date
2025-09-05T10:52:01.000
Update Date
2025-09-10T11:43:12.000
Closed Date
2025-09-10T11:43:12.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000zieugAAA
Lat Location
(32.70971473339820000,-96.78156352673570000)
26-00350796
Service Request Number: 26-00350796 • Address: 8407 BLUE BONNET RD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00350796
Address
8407 BLUE BONNET RD, DALLAS, TX, 75209
City Council District
13
Department
Code Compliance
Service Request Type
Short Term/Vacation Rental Survey - CCS
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-08T03:16:58.000
Update Date
2026-08-08T03:17:04.000
Closed Date
2026-08-08T03:16:58.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000028HqseAAC
Lat Location
(32.85422184596685000,-96.83696120624890000)
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