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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Showing 50 real records
23-00295152
Service Request Number: 23-00295152 • Address: 1739 NOVELA WAY, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
23-00295152
Address
1739 NOVELA WAY, DALLAS, TX, 75215
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-06T23:59:00.000
Status
Closed
Created Date
2023-06-28T13:10:21.000
Update Date
2023-07-07T08:15:23.000
Closed Date
2023-07-07T08:15:22.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005plu9AAA
Lat Location
(32.76971348571086000,-96.78561236305352000)
22-00458565
Service Request Number: 22-00458565 • Address: 6539 SPEIGHT ST, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
22-00458565
Address
6539 SPEIGHT ST, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-10-19T15:09:18.000
Update Date
2023-06-08T02:39:53.000
Closed Date
2022-10-31T14:41:29.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003sm9TAAQ
Lat Location
(32.66876701256786000,-96.82685861352887000)
21-00910086
Service Request Number: 21-00910086 • Address: 2431 HIGHWOOD DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00910086
Address
2431 HIGHWOOD DR, DALLAS, TX, 75228
City Council District
9
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-11-01T23:59:00.000
Status
Closed
Created Date
2021-10-18T09:29:25.000
Update Date
2023-06-09T00:14:31.000
Closed Date
2021-10-19T14:24:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000sVXBFAA4
Lat Location
(32.82873705906403000,-96.67442320174153000)
25-00292096
Service Request Number: 25-00292096 • Address: 115 S SEAGOVILLE RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00292096
Address
115 S SEAGOVILLE RD, DALLAS, TX, 75217
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-06-20T23:59:00.000
Status
Closed
Created Date
2025-06-19T08:36:16.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2025-06-19T09:03:20.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000mhC0hAAE
Lat Location
(32.71222769288819000,-96.66335662662613000)
26-00207991
Service Request Number: 26-00207991 • Address: 1930 ANN ARBOR AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00207991
Address
1930 ANN ARBOR AVE, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-14T17:00:42.000
Update Date
2026-05-15T09:16:13.000
Closed Date
2026-05-15T09:16:03.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001p4GjTAAU
Lat Location
(32.69698620194346000,-96.79307999211719000)
26-00056662
Service Request Number: 26-00056662 • Address: 1105 BETTERTON CIR, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00056662
Address
1105 BETTERTON CIR, DALLAS, TX, 75203
City Council District
4
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-02-11T16:14:14.000
Update Date
2026-02-12T15:06:43.000
Closed Date
2026-02-12T15:06:42.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001VfWg0AAF
Lat Location
(32.74806101284663000,-96.80814533368185000)
25-00153169
Service Request Number: 25-00153169 • Address: 2355 WYNNEWOOD DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00153169
Address
2355 WYNNEWOOD DR, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-04-10T18:59:00.000
Status
Closed
Created Date
2025-04-07T05:34:09.000
Update Date
2025-04-07T07:45:37.000
Closed Date
2025-04-07T07:45:26.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000bv4rCAAQ
Lat Location
(32.71961772450867000,-96.83613909506509000)
22-00556901
Service Request Number: 22-00556901 • Address: 8725 COMER DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00556901
Address
8725 COMER DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T09:54:50.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2023-01-03T01:12:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z4rtAAC
Lat Location
(32.73705430624321000,-96.66971231562734000)
25-00269930
Service Request Number: 25-00269930 • Address: 804 W 8TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00269930
Address
804 W 8TH ST, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-06-13T18:59:00.000
Status
Closed
Created Date
2025-06-07T12:07:23.000
Update Date
2025-06-13T15:20:08.000
Closed Date
2025-06-13T15:19:58.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000kxyaOAAQ
Lat Location
(32.74795389286044000,-96.83586820695828000)
22-00221468
Service Request Number: 22-00221468 • Address: 2914 WILHURT AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00221468
Address
2914 WILHURT AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-27T14:11:22.000
Update Date
2023-06-08T23:24:59.000
Closed Date
2022-05-27T14:31:44.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002IWkJAAW
Lat Location
(32.70954575486048000,-96.77201915517630000)
21-00716386
Service Request Number: 21-00716386 • Address: 1026 CEDAR HILL AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00716386
Address
1026 CEDAR HILL AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-03T16:19:31.000
Update Date
2023-06-09T00:36:27.000
Closed Date
2021-09-22T12:55:16.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000p9s4oAAA
Lat Location
(32.75503925493294600,-96.83128277656577000)
26-00341640
Service Request Number: 26-00341640 • Address: 12150 COIT RD, DALLAS, TX, 75251 • City Council District: 11
Service Request Number
26-00341640
Address
12150 COIT RD, DALLAS, TX, 75251
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-03T11:17:21.000
Update Date
2026-08-08T16:54:15.000
Closed Date
2026-08-06T16:06:48.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000026tbkAAAQ
Lat Location
(32.91410912339030400,-96.76902172089781000)
22-00136708
Service Request Number: 22-00136708 • Address: 2403 N WASHINGTON AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
22-00136708
Address
2403 N WASHINGTON AVE, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-09T16:37:37.000
Update Date
2023-06-08T23:10:36.000
Closed Date
2022-04-10T20:02:44.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
5008z000001mh7zAAA
Lat Location
(32.80208938947682000,-96.79130673755749000)
26-00082971
Service Request Number: 26-00082971 • Address: 4706 WORTH ST, DALLAS, TX, 75246 • City Council District: 2
Service Request Number
26-00082971
Address
4706 WORTH ST, DALLAS, TX, 75246
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-02T12:34:48.000
Update Date
2026-03-09T10:58:57.000
Closed Date
2026-03-09T10:58:56.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Z95evAAB
Lat Location
(32.79662169832576000,-96.76970632807249000)
26-00327572
Service Request Number: 26-00327572 • Address: 5200 CAPITOL AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00327572
Address
5200 CAPITOL AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-07-25T23:59:00.000
Status
Closed
Created Date
2026-07-24T16:04:10.000
Update Date
2026-07-24T18:50:18.000
Closed Date
2026-07-24T18:50:18.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000024v5m3AAA
Lat Location
(32.81390930013666000,-96.77922884797437000)
24-00583500
Service Request Number: 24-00583500 • Address: 8312 S LANCASTER RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00583500
Address
8312 S LANCASTER RD, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-12-12T18:59:00.000
Status
Closed
Created Date
2024-12-09T09:37:34.000
Update Date
2024-12-09T10:37:50.000
Closed Date
2024-12-09T10:37:31.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000M5dX7AAJ
Lat Location
(32.64644288730277600,-96.78058030458561000)
22-00256589
Service Request Number: 22-00256589 • Address: 1811 OAK HILL CIR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00256589
Address
1811 OAK HILL CIR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Property Damage - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-17T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-05-26T19:57:26.000
Update Date
2023-06-08T23:21:21.000
Closed Date
2022-06-17T10:44:39.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z000002cKTjAAM
Lat Location
(32.74273027178746000,-96.67056281856208000)
22-00556966
Service Request Number: 22-00556966 • Address: 11760 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00556966
Address
11760 FERGUSON RD, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-24T10:56:38.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2022-12-28T18:26:16.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z5iPAAS
Lat Location
(32.85501610683439000,-96.64950632328677000)
26-00346974
Service Request Number: 26-00346974 • Address: 5833 ORAM ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00346974
Address
5833 ORAM ST, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-05T21:16:53.000
Update Date
2026-08-08T17:27:05.000
Closed Date
2026-08-06T17:26:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000027i8mQAAQ
Lat Location
(32.81400026026603500,-96.76670638843522000)
24-00443321
Service Request Number: 24-00443321 • Address: 2700 FLOYD ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
24-00443321
Address
2700 FLOYD ST, DALLAS, TX, 75204
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-09-19T23:59:00.000
Status
Closed
Created Date
2024-09-12T11:46:19.000
Update Date
2024-09-17T08:58:21.000
Closed Date
2024-09-17T08:58:20.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000008SKKBAA4
Lat Location
(32.78650266261754000,-96.78695728915550000)
23-00223815
Service Request Number: 23-00223815 • Address: 3205 PALO ALTO DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
23-00223815
Address
3205 PALO ALTO DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-05-22T23:59:00.000
Status
Closed
Created Date
2023-05-21T10:54:09.000
Update Date
2023-06-07T00:59:49.000
Closed Date
2023-05-21T18:22:18.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000005eBnjAAE
Lat Location
(32.65747992961642000,-96.77020063791687000)
22-00006340
Service Request Number: 22-00006340 • Address: 199 FOUR WAY PL, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
22-00006340
Address
199 FOUR WAY PL, DALLAS, TX, 75202
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-01-08T00:59:00.000
Status
Closed
Created Date
2022-01-05T21:49:03.000
Update Date
2023-06-08T23:38:58.000
Closed Date
2022-01-05T23:18:40.000
Outcome
Request Documented - Location being monitored
Priority
Standard
Method Received Description
API
Unique Key
500t000000vJuGNAA0
Lat Location
(32.78111924629326000,-96.80062961114791000)
22-00463808
Service Request Number: 22-00463808 • Address: 3042 KENDALE DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
22-00463808
Address
3042 KENDALE DR, DALLAS, TX, 75220
City Council District
6
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-11-01T23:59:00.000
Status
Closed
Created Date
2022-10-23T19:59:09.000
Update Date
2023-06-08T02:49:50.000
Closed Date
2022-10-27T13:35:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003uoK0AAI
Lat Location
(32.86138901325178000,-96.87223227069576000)
21-00266944
Service Request Number: 21-00266944 • Address: 2235 LEA CREST DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00266944
Address
2235 LEA CREST DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-25T12:31:46.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-05-07T08:26:45.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000jCgoMAAS
Lat Location
(32.70824076910320600,-96.79390692008234000)
22-00546326
Service Request Number: 22-00546326 • Address: 1001 HILLBURN DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00546326
Address
1001 HILLBURN DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-22T00:59:00.000
Status
Closed
Created Date
2022-12-17T11:52:08.000
Update Date
2023-06-08T02:02:46.000
Closed Date
2022-12-21T13:49:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004UXcNAAW
Lat Location
(32.72892575795296500,-96.68862496275482000)
22-00512591
Service Request Number: 22-00512591 • Address: 7300 ABRAMS RD, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
22-00512591
Address
7300 ABRAMS RD, DALLAS, TX, 75231
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - PBW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-12-02T00:59:00.000
Status
Closed
Created Date
2022-11-28T12:13:28.000
Update Date
2026-08-07T13:34:44.000
Closed Date
2022-11-30T17:16:22.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004GH2vAAG
Lat Location
(32.87789914670490000,-96.74134301604194000)
26-00193749
Service Request Number: 26-00193749 • Address: 3127 GULDEN LN, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00193749
Address
3127 GULDEN LN, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-06T15:38:45.000
Update Date
2026-05-15T17:52:14.000
Closed Date
2026-05-15T17:05:59.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001nN2KXAA0
Lat Location
(32.78039897730594000,-96.82788194401130000)
26-00063960
Service Request Number: 26-00063960 • Address: 8315 VAN PELT DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00063960
Address
8315 VAN PELT DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-18T09:41:21.000
Update Date
2026-03-09T15:32:39.000
Closed Date
2026-03-09T15:32:39.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001WkWmjAAF
Lat Location
(32.80031050841596000,-96.69777770281243000)
21-00261061
Service Request Number: 21-00261061 • Address: 6524 WILD HONEY DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00261061
Address
6524 WILD HONEY DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2021-03-25T09:26:54.000
Status
Closed
Created Date
2021-03-24T09:26:54.000
Update Date
2023-06-09T01:49:29.000
Closed Date
2021-03-24T09:26:54.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000jCAWsAAO
Lat Location
(32.66270852801225000,-96.76121050879456000)
26-00148029
Service Request Number: 26-00148029 • Address: 3004 MILLMAR DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00148029
Address
3004 MILLMAR DR, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-09T16:13:13.000
Update Date
2026-04-14T16:19:51.000
Closed Date
2026-04-14T16:19:50.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001h6JTJAA2
Lat Location
(32.82670183545408000,-96.66350558300456000)
23-00193830
Service Request Number: 23-00193830 • Address: 4238 NASHWOOD LN, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
23-00193830
Address
4238 NASHWOOD LN, DALLAS, TX, 75244
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-28T13:04:32.000
Update Date
2023-06-07T00:57:00.000
Closed Date
2023-05-02T17:56:21.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000005WzUgAAK
Lat Location
(32.91186641071714500,-96.83739324703313000)
24-00453605
Service Request Number: 24-00453605 • Address: DENTON DR & EMPIRE CENTRAL, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
24-00453605
Address
DENTON DR & EMPIRE CENTRAL, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-09-24T23:59:00.000
Status
Closed
Created Date
2024-09-18T12:59:14.000
Update Date
2026-08-07T14:27:03.000
Closed Date
2024-09-19T08:23:59.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000009JeURAA0
Lat Location
(32.83344680674450000,-96.84597733109030000)
23-00566620
Service Request Number: 23-00566620 • Address: 5917 SHERRY LN, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
23-00566620
Address
5917 SHERRY LN, DALLAS, TX, 75225
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-12-20T00:59:00.000
Status
Closed
Created Date
2023-12-16T08:15:15.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-12-16T18:00:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006s5n2AAA
Lat Location
(32.86246126618400000,-96.81113463756265000)
22-00136696
Service Request Number: 22-00136696 • Address: 3411 DAWES DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00136696
Address
3411 DAWES DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-09T16:21:54.000
Update Date
2023-06-08T23:10:36.000
Closed Date
2022-04-12T16:58:35.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000001mgxkAAA
Lat Location
(32.72750207823230500,-96.87765097815127000)
25-00480202
Service Request Number: 25-00480202 • Address: DALLAS PKWY & FRANKFORD RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00480202
Address
DALLAS PKWY & FRANKFORD RD, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Timing - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-10-08T23:59:00.000
Status
Closed
Created Date
2025-10-02T16:55:26.000
Update Date
2025-10-03T10:08:33.000
Closed Date
2025-10-03T10:08:14.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000014EcDtAAK
Lat Location
(32.99764173985405000,-96.82953833915180000)
26-00082805
Service Request Number: 26-00082805 • Address: CEDAR CREST BLVD & E KIEST BLVD, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00082805
Address
CEDAR CREST BLVD & E KIEST BLVD, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Traffic - Construction Signs - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-02T11:42:57.000
Update Date
2026-03-09T16:04:08.000
Closed Date
2026-03-09T16:04:07.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Z7t6LAAR
Lat Location
(32.73966673729077000,-96.78928851636977000)
21-00910051
Service Request Number: 21-00910051 • Address: 4316 CEDAR SPRINGS RD, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
21-00910051
Address
4316 CEDAR SPRINGS RD, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-10-21T23:59:00.000
Status
Closed
Created Date
2021-10-18T09:12:21.000
Update Date
2023-06-09T00:14:31.000
Closed Date
2021-10-20T07:21:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000sVWrEAAW
Lat Location
(32.81446544942545000,-96.81533808965094000)
24-00529010
Service Request Number: 24-00529010 • Address: 5065 AMESBURY DR, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
24-00529010
Address
5065 AMESBURY DR, DALLAS, TX, 75206
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-31T17:45:45.000
Update Date
2024-11-15T17:56:53.000
Closed Date
2024-11-15T17:56:52.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500cs00000GmIzGAAV
Lat Location
(32.84870592845655000,-96.76464001457380000)
21-00656440
Service Request Number: 21-00656440 • Address: 3847 TIMBERGLEN RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00656440
Address
3847 TIMBERGLEN RD, DALLAS, TX, 75287
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-07-18T23:59:00.000
Status
Closed
Created Date
2021-07-15T18:39:01.000
Update Date
2023-06-09T00:39:58.000
Closed Date
2021-07-15T18:58:41.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000oL16WAAS
Lat Location
(33.00492300618308000,-96.84726014359268000)
25-00407246
Service Request Number: 25-00407246 • Address: 2800 E OVERTON RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00407246
Address
2800 E OVERTON RD, DALLAS, TX, 75216
City Council District
4
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-02-11T00:59:00.000
Status
Closed
Created Date
2025-08-22T12:47:27.000
Update Date
2026-01-27T11:08:14.000
Closed Date
2026-01-27T11:08:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000xWzWHAA0
Lat Location
(32.71321099600999000,-96.78013031294196000)
24-00347853
Service Request Number: 24-00347853 • Address: 3541 PUEBLO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00347853
Address
3541 PUEBLO ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-07-19T23:59:00.000
Status
Closed
Created Date
2024-07-18T11:51:54.000
Update Date
2024-07-18T12:06:04.000
Closed Date
2024-07-18T12:06:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000001a4kWAAQ
Lat Location
(32.78087399519290000,-96.87797566273389000)
21-00920410
Service Request Number: 21-00920410 • Address: 1530 BONNIE VIEW RD, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00920410
Address
1530 BONNIE VIEW RD, DALLAS, TX, 75203
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-10-26T23:59:00.000
Status
Closed
Created Date
2021-10-25T10:16:15.000
Update Date
2023-06-09T00:08:08.000
Closed Date
2021-10-25T10:59:29.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000spocTAAQ
Lat Location
(32.73044151844112000,-96.79242230917093000)
22-00120985
Service Request Number: 22-00120985 • Address: 4607 LEMMON AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
22-00120985
Address
4607 LEMMON AVE, DALLAS, TX, 75219
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-04-30T23:59:00.000
Status
Closed
Created Date
2022-03-31T06:08:03.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2022-04-05T11:41:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001gg3zAAA
Lat Location
(32.81969702349791000,-96.81495940429818000)
24-00453489
Service Request Number: 24-00453489 • Address: 2435 DUNLOE DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
24-00453489
Address
2435 DUNLOE DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-09-25T18:59:00.000
Status
Closed
Created Date
2024-09-18T12:16:41.000
Update Date
2024-09-19T16:08:08.000
Closed Date
2024-09-19T16:08:07.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs000009J9VSAA0
Lat Location
(32.83789268877189500,-96.67184736274228000)
26-00297311
Service Request Number: 26-00297311 • Address: 11622 VALLEYDALE DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00297311
Address
11622 VALLEYDALE DR, DALLAS, TX, 75230
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Construction Right of Way/Status - TPW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-07-22T23:59:00.000
Status
Closed
Created Date
2026-07-07T09:02:02.000
Update Date
2026-07-16T11:48:03.000
Closed Date
2026-07-16T11:48:02.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000020pGL3AAM
Lat Location
(32.90854316895520500,-96.77494427971789000)
26-00093261
Service Request Number: 26-00093261 • Address: 499 HART ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00093261
Address
499 HART ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-08T14:43:12.000
Update Date
2026-03-09T16:29:17.000
Closed Date
2026-03-09T15:42:24.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aS3P7AAK
Lat Location
(32.75337030641787000,-96.80255332562362000)
26-00008726
Service Request Number: 26-00008726 • Address: W PURDUE AVE & CHADBOURNE RD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00008726
Address
W PURDUE AVE & CHADBOURNE RD, DALLAS, TX, 75209
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-01-10T00:59:00.000
Status
Closed (Duplicate)
Created Date
2026-01-07T15:35:55.000
Update Date
2026-01-09T15:11:16.000
Closed Date
2026-01-09T15:11:07.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001O2QEbAAN
Lat Location
(32.85424994952426000,-96.81989774886208000)
26-00093033
Service Request Number: 26-00093033 • Address: 2800 DUSK LN, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
26-00093033
Address
2800 DUSK LN, DALLAS, TX, 75237
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T11:15:12.000
Update Date
2026-03-09T10:43:47.000
Closed Date
2026-03-09T10:43:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aR2zlAAC
Lat Location
(32.65530796551751500,-96.86479651078837000)
24-00600098
Service Request Number: 24-00600098 • Address: 6837 BURWOOD LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00600098
Address
6837 BURWOOD LN, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-12-24T18:59:00.000
Status
Closed
Created Date
2024-12-19T12:18:26.000
Update Date
2024-12-20T16:21:04.000
Closed Date
2024-12-20T16:20:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000NRwp3AAD
Lat Location
(32.81765690405780000,-96.74102312188036000)
22-00523224
Service Request Number: 22-00523224 • Address: 2623 BEECHMONT DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00523224
Address
2623 BEECHMONT DR, DALLAS, TX, 75228
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-12-08T00:59:00.000
Status
Closed
Created Date
2022-12-05T13:56:22.000
Update Date
2023-06-08T02:05:45.000
Closed Date
2022-12-06T14:36:31.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004LMPeAAO
Lat Location
(32.82105155846292000,-96.68677893298678000)
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