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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Showing 50 real records
25-00153124
Service Request Number: 25-00153124 • Address: N MONTCLAIR AVE & TAFT ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00153124
Address
N MONTCLAIR AVE & TAFT ST, DALLAS, TX, 75208
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-04-08T23:59:00.000
Status
Closed
Created Date
2025-04-07T00:37:32.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2025-04-07T14:13:36.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000buV0cAAE
Lat Location
(32.75241877343784000,-96.84646104565508000)
21-00822917
Service Request Number: 21-00822917 • Address: 9716 BLUFFCREEK DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00822917
Address
9716 BLUFFCREEK DR, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-09-08T23:59:00.000
Status
Closed
Created Date
2021-09-07T11:34:33.000
Update Date
2023-06-09T00:26:11.000
Closed Date
2021-09-07T17:17:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000quTzFAAU
Lat Location
(32.75324291728349400,-96.65489200441831000)
21-00932994
Service Request Number: 21-00932994 • Address: 11331 DRUMMOND CIR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00932994
Address
11331 DRUMMOND CIR, DALLAS, TX, 75228
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-11-03T23:59:00.000
Status
Closed
Created Date
2021-11-02T12:51:47.000
Update Date
2023-06-08T23:54:00.000
Closed Date
2021-11-02T14:57:51.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000tOicBAAS
Lat Location
(32.84696973088048000,-96.65502109516659000)
21-00171903
Service Request Number: 21-00171903 • Address: 908 CLEARWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
21-00171903
Address
908 CLEARWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-02-25T13:13:04.000
Update Date
2023-06-09T02:17:07.000
Closed Date
2021-03-08T11:15:47.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000hlZWLAA2
Lat Location
(32.66071250163919000,-96.83716599177687000)
21-00202820
Service Request Number: 21-00202820 • Address: 13266 EMILY RD, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
21-00202820
Address
13266 EMILY RD, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-06T13:53:28.000
Update Date
2023-06-09T02:12:13.000
Closed Date
2021-03-10T14:28:57.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000honxaAAA
Lat Location
(32.92741684508719400,-96.76481699663766000)
26-00093120
Service Request Number: 26-00093120 • Address: 5123 STANFORD AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00093120
Address
5123 STANFORD AVE, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-17T23:59:00.000
Status
Closed
Created Date
2026-03-08T12:32:28.000
Update Date
2026-03-09T18:57:30.000
Closed Date
2026-03-09T18:57:02.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aRQKXAA4
Lat Location
(32.85334427344006500,-96.82375326722638000)
26-00077363
Service Request Number: 26-00077363 • Address: 6613 FOREST CREEK DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00077363
Address
6613 FOREST CREEK DR, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-04T00:59:00.000
Status
Closed
Created Date
2026-02-26T10:53:10.000
Update Date
2026-03-04T09:43:28.000
Closed Date
2026-03-04T09:43:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YRRw7AAH
Lat Location
(32.90692342371681000,-96.79103729392223000)
21-00172219
Service Request Number: 21-00172219 • Address: 2690 N HASKELL AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
21-00172219
Address
2690 N HASKELL AVE, DALLAS, TX, 75204
City Council District
2
Department
Code Compliance
Service Request Type
Emergency Regulations Violation - CCS
Ert Estimated Response Time
3 Hours
Overall Service Request Due Date
2021-02-28T00:59:00.000
Status
Closed
Created Date
2021-02-25T14:06:58.000
Update Date
2023-06-09T02:17:09.000
Closed Date
2021-02-25T17:47:44.000
Priority
Emergency
Method Received Description
API
Unique Key
500t000000hlblrAAA
Lat Location
(32.80644681933565500,-96.79129838258002000)
26-00321900
Service Request Number: 26-00321900 • Address: 9510 BROCKBANK DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00321900
Address
9510 BROCKBANK DR, DALLAS, TX, 75220
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-07-25T23:59:00.000
Status
Closed
Created Date
2026-07-22T08:24:22.000
Update Date
2026-07-24T08:36:10.000
Closed Date
2026-07-22T08:35:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000024Ev4nAAC
Lat Location
(32.86382602783684000,-96.87304037942084000)
25-00370549
Service Request Number: 25-00370549 • Address: 770 GOLDWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
25-00370549
Address
770 GOLDWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-08-15T23:59:00.000
Status
Closed
Created Date
2025-08-01T11:23:25.000
Update Date
2026-05-15T13:26:44.000
Closed Date
2026-05-15T13:26:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000u5mS3AAI
Lat Location
(32.65718344175575000,-96.83441595877831000)
24-00004326
Service Request Number: 24-00004326 • Address: 942 HARLANDALE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00004326
Address
942 HARLANDALE AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Lighting- New/Relocation - TRN
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-04-01T18:59:00.000
Status
Closed
Created Date
2024-01-04T10:41:46.000
Update Date
2024-01-05T08:12:34.000
Closed Date
2024-01-05T08:12:34.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006z8WrAAI
Lat Location
(32.73836285803234600,-96.81015757556331000)
24-00064185
Service Request Number: 24-00064185 • Address: 1915 CALYPSO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00064185
Address
1915 CALYPSO ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-02-14T18:59:00.000
Status
Closed
Created Date
2024-02-09T09:11:01.000
Update Date
2024-02-12T17:22:55.000
Closed Date
2024-02-12T17:22:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007EKmiAAG
Lat Location
(32.79141253369687000,-96.85096079067694000)
26-00077339
Service Request Number: 26-00077339 • Address: 2729 LARRY DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00077339
Address
2729 LARRY DR, DALLAS, TX, 75228
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-06T00:59:00.000
Status
Closed
Created Date
2026-02-26T10:47:56.000
Update Date
2026-02-27T18:19:10.000
Closed Date
2026-02-27T18:19:10.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YSBkQAAX
Lat Location
(32.82434695684166600,-96.66772762675492000)
21-00171734
Service Request Number: 21-00171734 • Address: 830 CLEARWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
21-00171734
Address
830 CLEARWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-02-25T12:48:16.000
Update Date
2023-06-09T02:17:05.000
Closed Date
2021-03-08T11:00:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000hlYavAAE
Lat Location
(32.66072307441129000,-96.83539451412936000)
21-00916897
Service Request Number: 21-00916897 • Address: 7004 GREENSPAN AVE, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
21-00916897
Address
7004 GREENSPAN AVE, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-10-26T23:59:00.000
Status
Closed
Created Date
2021-10-21T20:12:35.000
Update Date
2023-06-09T00:15:35.000
Closed Date
2021-10-30T15:25:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000solrEAAQ
Lat Location
(32.66342429918993000,-96.83064098492773000)
26-00150803
Service Request Number: 26-00150803 • Address: 3809 GRAND AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00150803
Address
3809 GRAND AVE, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-11T12:10:49.000
Update Date
2026-04-14T14:33:42.000
Closed Date
2026-04-14T14:33:41.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hPv53AAC
Lat Location
(32.77997183865514000,-96.76189073478379000)
21-00916903
Service Request Number: 21-00916903 • Address: 742 COOMBS CREEK DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00916903
Address
742 COOMBS CREEK DR, DALLAS, TX, 75211
City Council District
1
Department
Water Utilities
Service Request Type
Sewer Problems - DWU
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-11-04T23:59:00.000
Status
Closed
Created Date
2021-10-21T20:17:44.000
Update Date
2023-06-09T00:15:35.000
Closed Date
2021-10-22T16:17:53.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000soluhAAA
Lat Location
(32.73836696144186000,-96.87698164540079000)
26-00406441
Service Request Number: 26-00406441 • Address: 124 N MARSALIS AVE, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
26-00406441
Address
124 N MARSALIS AVE, DALLAS, TX, 75203
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-12T21:10:22.000
Update Date
2026-09-14T12:50:40.000
Closed Date
2026-09-14T12:50:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002GxypBAAR
Lat Location
(32.74863497339849000,-96.81547867363992000)
21-00732167
Service Request Number: 21-00732167 • Address: 2815 S LEDBETTER DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
21-00732167
Address
2815 S LEDBETTER DR, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-09T07:18:12.000
Update Date
2023-06-09T00:48:47.000
Closed Date
2021-08-29T08:47:22.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000pCDriAAG
Lat Location
(32.71247779460427600,-96.91712240128938000)
25-00138541
Service Request Number: 25-00138541 • Address: 4127 BENDWOOD LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00138541
Address
4127 BENDWOOD LN, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-04T18:59:00.000
Status
Closed
Created Date
2025-03-28T16:42:13.000
Update Date
2025-04-03T16:37:01.000
Closed Date
2025-04-03T16:36:44.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000akadGAAQ
Lat Location
(33.00958259710762400,-96.83988705318814000)
26-00327598
Service Request Number: 26-00327598 • Address: 3633 LEGENDARY LN, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00327598
Address
3633 LEGENDARY LN, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-24T16:14:50.000
Update Date
2026-07-24T16:27:07.000
Closed Date
2026-07-24T16:27:07.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000024vo6RAAQ
Lat Location
(32.69989084695458000,-96.84208776041808000)
24-00435283
Service Request Number: 24-00435283 • Address: 4821 GASTON AVE, DALLAS, TX, 75246 • City Council District: 2
Service Request Number
24-00435283
Address
4821 GASTON AVE, DALLAS, TX, 75246
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-07T16:37:02.000
Update Date
2024-09-10T11:10:11.000
Closed Date
2024-09-10T11:10:10.000
Priority
Emergency
Method Received Description
API
Unique Key
500cs000007kmdVAAQ
Lat Location
(32.79924533673797500,-96.77066607673125000)
22-00020099
Service Request Number: 22-00020099 • Address: 7439 SAN JOSE AVE, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00020099
Address
7439 SAN JOSE AVE, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-01-18T00:59:00.000
Status
Closed
Created Date
2022-01-16T17:19:15.000
Update Date
2023-06-08T23:41:28.000
Closed Date
2022-01-16T17:40:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000vLqX2AAK
Lat Location
(32.65561874745463000,-96.77707776087415000)
23-00071932
Service Request Number: 23-00071932 • Address: 11760 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
23-00071932
Address
11760 FERGUSON RD, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-02-15T14:04:03.000
Update Date
2023-06-07T01:58:17.000
Closed Date
2023-02-27T16:29:15.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005AYFzAAO
Lat Location
(32.85501610683439000,-96.64950632328677000)
24-00155505
Service Request Number: 24-00155505 • Address: 6061 VILLAGE BEND DR, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
24-00155505
Address
6061 VILLAGE BEND DR, DALLAS, TX, 75206
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-04-05T13:22:28.000
Update Date
2024-04-05T15:03:05.000
Closed Date
2024-04-05T15:03:03.000
Priority
Emergency
Method Received Description
Phone
Unique Key
5008z000007cVJDAA2
Lat Location
(32.85370085136481000,-96.76163786761447000)
24-00495698
Service Request Number: 24-00495698 • Address: 7820 CANTURA DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00495698
Address
7820 CANTURA DR, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-18T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-10-10T08:22:49.000
Update Date
2024-10-11T17:09:12.000
Closed Date
2024-10-11T17:09:10.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00000DLWVFAA5
Lat Location
(32.70188666109026000,-96.68595830281313000)
26-00344240
Service Request Number: 26-00344240 • Address: 8707 FERNDALE RD, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00344240
Address
8707 FERNDALE RD, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-04T14:02:45.000
Update Date
2026-08-08T22:28:06.000
Closed Date
2026-08-06T21:41:19.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs000027JAGLAA4
Lat Location
(32.86743883682171000,-96.71082973503145000)
24-00435871
Service Request Number: 24-00435871 • Address: 5200 LINDSLEY AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
24-00435871
Address
5200 LINDSLEY AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-08T12:25:35.000
Update Date
2024-09-21T10:58:55.000
Closed Date
2024-09-21T10:58:54.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000007nvqlAAA
Lat Location
(32.79262037992745600,-96.75521825037026000)
22-00239558
Service Request Number: 22-00239558 • Address: 915 N CLINTON AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00239558
Address
915 N CLINTON AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-08T08:43:31.000
Update Date
2023-06-08T23:17:15.000
Closed Date
2022-06-28T13:07:07.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002OrzxAAC
Lat Location
(32.75414268087090000,-96.84168061920828000)
22-00275380
Service Request Number: 22-00275380 • Address: 8080 LEIGH ANN DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00275380
Address
8080 LEIGH ANN DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-29T15:39:28.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-08-12T12:00:22.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002jpRxAAI
Lat Location
(32.64989175122443000,-96.82922243283825000)
26-00095443
Service Request Number: 26-00095443 • Address: 14255 PRESTON RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
26-00095443
Address
14255 PRESTON RD, DALLAS, TX, 75254
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T19:58:27.000
Update Date
2026-03-09T22:17:30.000
Closed Date
2026-03-09T22:17:30.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aj1tyAAA
Lat Location
(32.94201446458695000,-96.80379643990412000)
23-00289795
Service Request Number: 23-00289795 • Address: 17630 PRESTON RD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00289795
Address
17630 PRESTON RD, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-06-26T10:36:53.000
Update Date
2023-07-01T13:41:12.000
Closed Date
2023-07-01T13:41:11.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005oiKEAAY
Lat Location
(32.99240113894513400,-96.80045607527751000)
26-00155424
Service Request Number: 26-00155424 • Address: DOROTHY AVE & HOLLAND AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00155424
Address
DOROTHY AVE & HOLLAND AVE, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T12:40:30.000
Update Date
2026-04-14T19:37:14.000
Closed Date
2026-04-14T19:37:07.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hyJPuAAM
Lat Location
(32.82852759367289500,-96.82123027761823000)
26-00273814
Service Request Number: 26-00273814 • Address: 9821 SUMMERWOOD CIR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00273814
Address
9821 SUMMERWOOD CIR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-23T10:42:49.000
Update Date
2026-07-04T12:43:35.000
Closed Date
2026-07-02T11:47:03.000
Priority
Standard
Method Received Description
Email
Unique Key
500cs00001xSGyoAAG
Lat Location
(32.90476801075238500,-96.72019403884829000)
22-00070972
Service Request Number: 22-00070972 • Address: 3200 SAN JACINTO ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
22-00070972
Address
3200 SAN JACINTO ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-03-01T00:59:00.000
Status
Closed
Created Date
2022-02-24T17:55:34.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2022-02-25T13:05:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001RcyhAAC
Lat Location
(32.79352989731380000,-96.78919470597066000)
23-00174108
Service Request Number: 23-00174108 • Address: 7626 KAYWOOD DR, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
23-00174108
Address
7626 KAYWOOD DR, DALLAS, TX, 75209
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-17T16:33:11.000
Update Date
2023-06-07T00:54:09.000
Closed Date
2023-04-21T14:59:06.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005T5p0AAC
Lat Location
(32.84867426182433000,-96.82594545161885000)
22-00013718
Service Request Number: 22-00013718 • Address: 1700 GROSS RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
22-00013718
Address
1700 GROSS RD, DALLAS, TX, 75228
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2022-01-13T00:59:00.000
Status
Closed
Created Date
2022-01-11T16:30:57.000
Update Date
2023-06-08T23:28:42.000
Closed Date
2022-01-11T17:47:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000vKv3wAAC
Lat Location
(32.81504243728785000,-96.68783317777795000)
24-00501372
Service Request Number: 24-00501372 • Address: 3603 W LAWTHER DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00501372
Address
3603 W LAWTHER DR, DALLAS, TX, 75214
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-18T18:59:00.000
Status
Closed
Created Date
2024-10-16T07:36:58.000
Update Date
2024-10-16T13:52:35.000
Closed Date
2024-10-16T13:52:35.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000E33sYAAR
Lat Location
(32.83051175364949600,-96.73237877547403000)
26-00154810
Service Request Number: 26-00154810 • Address: 10405 SHADY TRL, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00154810
Address
10405 SHADY TRL, DALLAS, TX, 75220
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-14T09:59:53.000
Update Date
2026-04-14T15:28:43.000
Closed Date
2026-04-14T15:28:35.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hsljrAAA
Lat Location
(32.86538264256168000,-96.89067018539887000)
22-00556913
Service Request Number: 22-00556913 • Address: 3992 BEECHWOOD LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
22-00556913
Address
3992 BEECHWOOD LN, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:05:52.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-30T08:19:05.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Z4zAAAS
Lat Location
(32.87605331449220000,-96.84656005122068000)
25-00516311
Service Request Number: 25-00516311 • Address: 2250 MARILLA ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
25-00516311
Address
2250 MARILLA ST, DALLAS, TX, 75201
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-10-28T13:29:00.000
Status
Closed
Created Date
2025-10-26T10:03:18.000
Update Date
2025-10-26T13:16:08.000
Closed Date
2025-10-26T13:15:59.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs0000191vGIAAY
Lat Location
(32.77911979111413400,-96.78735108480136000)
26-00077371
Service Request Number: 26-00077371 • Address: 3919 GOODFELLOW DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00077371
Address
3919 GOODFELLOW DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-26T10:56:45.000
Update Date
2026-03-02T15:46:05.000
Closed Date
2026-03-02T15:46:04.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YRDZpAAP
Lat Location
(32.90910677352727000,-96.84812377783365000)
24-00542264
Service Request Number: 24-00542264 • Address: 1215 S SELVA DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00542264
Address
1215 S SELVA DR, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-02-10T18:59:00.000
Status
Closed
Created Date
2024-11-09T08:45:15.000
Update Date
2025-03-07T13:05:07.000
Closed Date
2025-03-07T13:05:07.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000IBJxqAAH
Lat Location
(32.83592046840383500,-96.69860080861025000)
24-00519780
Service Request Number: 24-00519780 • Address: 818 MARSHALLDELL AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
24-00519780
Address
818 MARSHALLDELL AVE, DALLAS, TX, 75211
City Council District
1
Department
Dallas Fire Rescue
Service Request Type
Smoke Detector Request - DFR
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-11-05T18:59:00.000
Status
Closed
Created Date
2024-10-26T10:09:56.000
Update Date
2024-11-07T18:39:14.000
Closed Date
2024-11-07T10:27:11.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Fs8rBAAR
Lat Location
(32.73823273703204000,-96.87269506312520000)
25-00584121
Service Request Number: 25-00584121 • Address: 2713 ANZIO DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00584121
Address
2713 ANZIO DR, DALLAS, TX, 75224
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-12-16T00:59:00.000
Status
Closed
Created Date
2025-12-13T11:12:05.000
Update Date
2025-12-13T15:07:53.000
Closed Date
2025-12-13T15:07:39.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001JdnVHAAZ
Lat Location
(32.71546410424758000,-96.83544493361953000)
25-00431695
Service Request Number: 25-00431695 • Address: 817 STEWART DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00431695
Address
817 STEWART DR, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-09-09T18:59:00.000
Status
Closed
Created Date
2025-09-06T10:55:41.000
Update Date
2025-09-06T12:02:30.000
Closed Date
2025-09-06T12:02:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000zsDEtAAM
Lat Location
(32.75520969609994600,-96.83594708178522000)
21-00716459
Service Request Number: 21-00716459 • Address: 3804 DELHI ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00716459
Address
3804 DELHI ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-08-06T23:59:00.000
Status
Closed
Created Date
2021-08-03T16:29:01.000
Update Date
2023-06-09T00:36:27.000
Closed Date
2021-08-05T08:27:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000p9sTQAAY
Lat Location
(32.78830990819041000,-96.87253706158500000)
26-00087557
Service Request Number: 26-00087557 • Address: 7568 MIDBURY DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00087557
Address
7568 MIDBURY DR, DALLAS, TX, 75230
City Council District
11
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T16:22:33.000
Update Date
2026-03-09T10:32:20.000
Closed Date
2026-03-09T10:09:23.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZjmrrAAB
Lat Location
(32.90202056312620000,-96.77674626104387000)
24-00353058
Service Request Number: 24-00353058 • Address: 530 MANNINGTON DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
24-00353058
Address
530 MANNINGTON DR, DALLAS, TX, 75232
City Council District
3
Department
Planning & Development Department
Service Request Type
Building Permits Violation - DEV
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-08-02T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-07-18T23:32:54.000
Update Date
2024-07-22T09:03:27.000
Closed Date
2024-07-22T09:03:25.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs000001oQQCAA2
Lat Location
(32.67112255371235000,-96.82996894693497000)
24-00058199
Service Request Number: 24-00058199 • Address: SKYFROST DR & W LAWSON RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
24-00058199
Address
SKYFROST DR & W LAWSON RD, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-06T16:27:25.000
Update Date
2024-02-06T16:35:49.000
Closed Date
2024-02-06T16:35:48.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000007D4dUAAS
Lat Location
(32.69327073075992000,-96.58172446685923000)
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