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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Showing 50 real records
21-00532658
Service Request Number: 21-00532658 • Address: 3023 50TH ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00532658
Address
3023 50TH ST, DALLAS, TX, 75216
City Council District
4
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2021-06-18T23:59:00.000
Status
Closed
Created Date
2021-06-11T09:41:48.000
Update Date
2023-06-09T01:03:32.000
Closed Date
2021-06-16T07:22:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000mzej1AAA
Lat Location
(32.70120312425123600,-96.77000763322029000)
25-00105512
Service Request Number: 25-00105512 • Address: 3410 FORDHAM RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00105512
Address
3410 FORDHAM RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-10T16:59:24.000
Update Date
2025-09-03T14:56:40.000
Closed Date
2025-09-03T14:56:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Y3Q0pAAF
Lat Location
(32.71408428619277000,-96.76645717079928000)
24-00425147
Service Request Number: 24-00425147 • Address: 5310 S BUCKNER BLVD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
24-00425147
Address
5310 S BUCKNER BLVD, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-04T23:59:00.000
Status
Closed
Created Date
2024-09-01T16:30:21.000
Update Date
2024-09-01T16:46:46.000
Closed Date
2024-09-01T16:46:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000006tzKLAAY
Lat Location
(32.79065306604595000,-96.68482481052371000)
26-00093760
Service Request Number: 26-00093760 • Address: 12639 COIT RD, DALLAS, TX, 75251 • City Council District: 11
Service Request Number
26-00093760
Address
12639 COIT RD, DALLAS, TX, 75251
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-16T23:59:00.000
Status
Closed
Created Date
2026-03-09T07:59:06.000
Update Date
2026-03-09T13:44:36.000
Closed Date
2026-03-09T13:44:35.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aVTYNAA4
Lat Location
(32.92023209620856500,-96.76939327552019000)
22-00546387
Service Request Number: 22-00546387 • Address: 7234 COACH LIGHT RD, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
22-00546387
Address
7234 COACH LIGHT RD, DALLAS, TX, 75237
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-22T00:59:00.000
Status
Closed
Created Date
2022-12-17T12:26:37.000
Update Date
2023-06-08T02:02:46.000
Closed Date
2022-12-20T11:29:27.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004UYFJAA4
Lat Location
(32.65990472609293000,-96.86166626848156000)
24-00112086
Service Request Number: 24-00112086 • Address: 410 CAMERON AVE, DALLAS, TX, 75223 • City Council District: 14
Service Request Number
24-00112086
Address
410 CAMERON AVE, DALLAS, TX, 75223
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-03-18T23:59:00.000
Status
Closed
Created Date
2024-03-11T15:58:47.000
Update Date
2024-03-13T16:32:13.000
Closed Date
2024-03-13T16:32:13.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007RsW0AAK
Lat Location
(32.80488223787505000,-96.74753623097847000)
22-00246369
Service Request Number: 22-00246369 • Address: 2651 FORDHAM RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00246369
Address
2651 FORDHAM RD, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-06-13T23:59:00.000
Status
Closed
Created Date
2022-06-11T11:37:09.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-06-11T12:55:52.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000002QxJ4AAK
Lat Location
(32.70665401827153000,-96.78248588222594000)
21-00983712
Service Request Number: 21-00983712 • Address: 5332 LINDSLEY AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00983712
Address
5332 LINDSLEY AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-12-12T22:40:51.000
Update Date
2023-06-08T23:46:24.000
Closed Date
2022-03-09T17:49:10.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000uFMLUAA4
Lat Location
(32.79388489552832000,-96.75350938106577000)
22-00248755
Service Request Number: 22-00248755 • Address: 18613 MARSH LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
22-00248755
Address
18613 MARSH LN, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-13T13:24:29.000
Update Date
2023-06-08T23:18:39.000
Closed Date
2022-06-22T12:33:17.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002Rh9jAAC
Lat Location
(33.00340131782757000,-96.85749284460978000)
25-00151399
Service Request Number: 25-00151399 • Address: 14037 PRESTON RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
25-00151399
Address
14037 PRESTON RD, DALLAS, TX, 75254
City Council District
11
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-04-21T23:59:00.000
Status
Closed
Created Date
2025-04-04T21:44:18.000
Update Date
2026-05-15T13:39:17.000
Closed Date
2026-05-15T13:38:52.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000blqAkAAI
Lat Location
(32.93942375449212500,-96.80381578248569000)
23-00239896
Service Request Number: 23-00239896 • Address: 5855 BEAU PURPLE DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
23-00239896
Address
5855 BEAU PURPLE DR, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-30T14:34:32.000
Update Date
2023-06-08T11:59:20.000
Closed Date
2023-06-08T11:59:18.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005gd8fAAA
Lat Location
(32.74166476394421500,-96.92229305007484000)
26-00084079
Service Request Number: 26-00084079 • Address: 7720 MCCALLUM BLVD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00084079
Address
7720 MCCALLUM BLVD, DALLAS, TX, 75252
City Council District
12
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-02T20:30:53.000
Update Date
2026-03-09T16:26:13.000
Closed Date
2026-03-09T16:26:12.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZHck9AAD
Lat Location
(32.98774362967984000,-96.77395794427080000)
21-00615474
Service Request Number: 21-00615474 • Address: 8811 ELDON DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00615474
Address
8811 ELDON DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-07-04T23:59:00.000
Status
Closed
Created Date
2021-07-03T08:02:24.000
Update Date
2023-06-12T01:16:05.000
Closed Date
2021-07-03T08:52:51.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000lbjjcAAA
Lat Location
(32.73974361670761000,-96.67001331728544000)
21-00790875
Service Request Number: 21-00790875 • Address: 7730 KAW ST, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00790875
Address
7730 KAW ST, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-08-31T23:59:00.000
Status
Closed
Created Date
2021-08-26T14:17:55.000
Update Date
2023-06-09T00:19:18.000
Closed Date
2021-08-30T16:38:59.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000qUjrJAAS
Lat Location
(32.65372413121237000,-96.82117301938352000)
21-00775892
Service Request Number: 21-00775892 • Address: 2910 SHENSTONE DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
21-00775892
Address
2910 SHENSTONE DR, DALLAS, TX, 75228
City Council District
7
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2021-08-28T23:59:00.000
Status
Closed
Created Date
2021-08-21T18:01:08.000
Update Date
2023-06-09T00:18:27.000
Closed Date
2021-08-31T08:51:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000pykbrAAA
Lat Location
(32.81586488522132000,-96.66508014817899000)
23-00392825
Service Request Number: 23-00392825 • Address: 14311 SKYFROST DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
23-00392825
Address
14311 SKYFROST DR, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2023-08-24T23:59:00.000
Status
Closed
Created Date
2023-08-23T12:07:28.000
Update Date
2023-08-23T12:07:33.000
Closed Date
2023-08-23T12:07:28.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000069tfQAAQ
Lat Location
(32.68420964303992000,-96.57451512814212000)
23-00313139
Service Request Number: 23-00313139 • Address: 18950 LINA ST, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00313139
Address
18950 LINA ST, DALLAS, TX, 75287
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-10T23:59:00.000
Status
Closed
Created Date
2023-07-09T19:22:09.000
Update Date
2023-07-09T21:17:01.000
Closed Date
2023-07-09T21:17:01.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005tMR7AAM
Lat Location
(33.00982312264966400,-96.84724491862718000)
21-01000556
Service Request Number: 21-01000556 • Address: 4822 WISTERIA ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
21-01000556
Address
4822 WISTERIA ST, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-12-28T11:55:17.000
Update Date
2023-06-08T23:50:54.000
Closed Date
2021-12-29T15:06:27.000
Priority
Priority
Method Received Description
Phone
Unique Key
500t000000vIZ4TAAW
Lat Location
(32.71187562399923400,-96.90264563337757000)
22-00050520
Service Request Number: 22-00050520 • Address: 2317 CLEARVIEW CIR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00050520
Address
2317 CLEARVIEW CIR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-02-09T15:59:39.000
Update Date
2023-06-08T23:32:43.000
Closed Date
2022-02-09T16:01:42.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000001MRFPAA4
Lat Location
(32.71777344316287600,-96.85592245833311000)
26-00093333
Service Request Number: 26-00093333 • Address: 4500 N CENTRAL EXPY NB, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00093333
Address
4500 N CENTRAL EXPY NB, DALLAS, TX, 75206
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T15:48:38.000
Update Date
2026-03-09T15:45:22.000
Closed Date
2026-03-09T15:45:06.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001aSLNdAAO
Lat Location
(32.82035074325868000,-96.78650249390876000)
24-00058184
Service Request Number: 24-00058184 • Address: 11903 COIT RD, DALLAS, TX, 75251 • City Council District: 11
Service Request Number
24-00058184
Address
11903 COIT RD, DALLAS, TX, 75251
City Council District
11
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-03-13T23:59:00.000
Status
Closed
Created Date
2024-02-06T16:22:36.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-02-07T11:23:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007D4cAAAS
Lat Location
(32.91114249349642000,-96.76953159777660000)
26-00073604
Service Request Number: 26-00073604 • Address: E CLARENDON DR & S EWING AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00073604
Address
E CLARENDON DR & S EWING AVE, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Traffic Markings - Maintenance - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-02-24T11:39:35.000
Update Date
2026-03-09T09:04:33.000
Closed Date
2026-03-09T09:04:33.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001XxpW4AAJ
Lat Location
(32.74175431373415000,-96.81272513420389000)
26-00235843
Service Request Number: 26-00235843 • Address: 5019 LINDSLEY AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00235843
Address
5019 LINDSLEY AVE, DALLAS, TX, 75223
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-03T23:59:00.000
Status
Closed
Created Date
2026-06-01T13:36:30.000
Update Date
2026-06-03T21:05:36.000
Closed Date
2026-06-03T20:58:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001sUuErAAK
Lat Location
(32.79184804526173000,-96.75662728314566000)
23-00397234
Service Request Number: 23-00397234 • Address: 6506 ORCHID LN, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
23-00397234
Address
6506 ORCHID LN, DALLAS, TX, 75230
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-08-28T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-08-21T15:07:50.000
Update Date
2023-08-25T15:41:18.000
Closed Date
2023-08-25T15:41:14.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006AqF6AAK
Lat Location
(32.89245836054091400,-96.79298282443331000)
25-00064351
Service Request Number: 25-00064351 • Address: 10421 WOOD DALE DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00064351
Address
10421 WOOD DALE DR, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-13T11:23:24.000
Update Date
2025-02-24T11:20:16.000
Closed Date
2025-02-24T11:20:16.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000USUwRAAX
Lat Location
(32.83732795212009000,-96.68753789772695000)
23-00161821
Service Request Number: 23-00161821 • Address: 2525 TURTLE CREEK BLVD, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
23-00161821
Address
2525 TURTLE CREEK BLVD, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-10T21:21:30.000
Update Date
2023-06-07T01:33:03.000
Closed Date
2023-04-12T14:34:27.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005R1hDAAS
Lat Location
(32.80187425302274600,-96.80965356025749000)
22-00556945
Service Request Number: 22-00556945 • Address: 10632 ALEDO DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00556945
Address
10632 ALEDO DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-01-04T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:38:37.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2022-12-28T15:58:25.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Z5TFAA0
Lat Location
(32.84016482892891000,-96.68332145625273000)
26-00350937
Service Request Number: 26-00350937 • Address: 2217 BERGSTROM DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00350937
Address
2217 BERGSTROM DR, DALLAS, TX, 75227
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-08T09:20:19.000
Update Date
2026-08-08T09:58:41.000
Closed Date
2026-08-08T09:58:41.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028JSW2AAO
Lat Location
(32.75112852773387000,-96.68877894005983000)
25-00226793
Service Request Number: 25-00226793 • Address: 7415 HOLLY HILL DR, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
25-00226793
Address
7415 HOLLY HILL DR, DALLAS, TX, 75231
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-15T14:20:17.000
Update Date
2025-05-20T15:58:10.000
Closed Date
2025-05-20T15:58:09.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000hevrdAAA
Lat Location
(32.87781529971632500,-96.75645805252474000)
26-00057596
Service Request Number: 26-00057596 • Address: 3424 HIGH VISTA DR, DALLAS, TX, 75234 • City Council District: 13
Service Request Number
26-00057596
Address
3424 HIGH VISTA DR, DALLAS, TX, 75234
City Council District
13
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-03T00:59:00.000
Status
Closed
Created Date
2026-02-13T09:15:59.000
Update Date
2026-03-09T10:59:39.000
Closed Date
2026-03-09T10:59:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001VpYuvAAF
Lat Location
(32.91221119993902000,-96.86298405541682000)
26-00208670
Service Request Number: 26-00208670 • Address: DALLAS FT WORTH TPKE WB & N HAMPTON RD, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
26-00208670
Address
DALLAS FT WORTH TPKE WB & N HAMPTON RD, DALLAS, TX, 75208
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-15T08:53:40.000
Update Date
2026-05-15T10:52:27.000
Closed Date
2026-05-15T10:52:26.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001p9uDDAAY
Lat Location
(32.76643507172849500,-96.85668708897758000)
26-00209602
Service Request Number: 26-00209602 • Address: 9640 PINEHURST LN, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00209602
Address
9640 PINEHURST LN, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street/Road/Driveway Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-05-16T23:59:00.000
Status
Closed
Created Date
2026-05-15T14:59:27.000
Update Date
2026-05-15T15:48:19.000
Closed Date
2026-05-15T15:48:18.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001pHzHJAA0
Lat Location
(32.76500992742156000,-96.65609729419715000)
23-00517900
Service Request Number: 23-00517900 • Address: 200 SHORT BLVD, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
23-00517900
Address
200 SHORT BLVD, DALLAS, TX, 75232
City Council District
4
Department
Police Department
Service Request Type
Handicap Parking Violation - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-11-18T00:59:00.000
Status
Closed
Created Date
2023-11-10T14:15:30.000
Update Date
2023-11-14T07:42:29.000
Closed Date
2023-11-14T07:42:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006dxKbAAI
Lat Location
(32.68571217906168000,-96.82578026184865000)
25-00584118
Service Request Number: 25-00584118 • Address: 230 CLIFF HEIGHTS CIR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00584118
Address
230 CLIFF HEIGHTS CIR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-12-18T00:59:00.000
Status
Closed
Created Date
2025-12-13T11:09:34.000
Update Date
2025-12-16T18:40:15.000
Closed Date
2025-12-16T18:40:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001JeTUTAA3
Lat Location
(32.65479116232641000,-96.82003357315799000)
26-00093184
Service Request Number: 26-00093184 • Address: 7301 SORCEY RD, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00093184
Address
7301 SORCEY RD, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-08T13:19:47.000
Update Date
2026-03-09T12:33:54.000
Closed Date
2026-03-09T12:33:54.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001aRUw3AAG
Lat Location
(32.63278741502052000,-96.95070705713391000)
25-00541232
Service Request Number: 25-00541232 • Address: 9800 INWOOD RD, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
25-00541232
Address
9800 INWOOD RD, DALLAS, TX, 75220
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-02-07T00:59:00.000
Status
Closed
Created Date
2025-11-11T11:15:03.000
Update Date
2026-03-09T08:41:46.000
Closed Date
2026-03-09T08:41:29.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Czn2qAAB
Lat Location
(32.87691260292782400,-96.82093506622941000)
25-00482927
Service Request Number: 25-00482927 • Address: 2200 S DENLEY DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00482927
Address
2200 S DENLEY DR, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Lid Cover Broken/Missing - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-10-05T23:59:00.000
Status
Closed
Created Date
2025-10-04T14:36:02.000
Update Date
2025-10-04T21:22:14.000
Closed Date
2025-10-04T21:22:13.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000014WBYbAAO
Lat Location
(32.72134386597605000,-96.80553247182615000)
26-00152599
Service Request Number: 26-00152599 • Address: 1908 WILLIAMS WAY, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00152599
Address
1908 WILLIAMS WAY, DALLAS, TX, 75228
City Council District
2
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-27T23:59:00.000
Status
Closed
Created Date
2026-04-13T09:42:44.000
Update Date
2026-04-14T09:03:48.000
Closed Date
2026-04-14T08:34:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hcIDyAAM
Lat Location
(32.81308112172690000,-96.68187409408404000)
21-00423698
Service Request Number: 21-00423698 • Address: 3017 BRIDAL WREATH LN, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
21-00423698
Address
3017 BRIDAL WREATH LN, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-12T07:00:16.000
Update Date
2023-06-09T01:38:17.000
Closed Date
2021-05-12T07:06:37.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000leXOvAAM
Lat Location
(32.69589324525736600,-96.86977300187391000)
26-00293495
Service Request Number: 26-00293495 • Address: 4326 CROZIER ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00293495
Address
4326 CROZIER ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-07-07T23:59:00.000
Status
Closed
Created Date
2026-07-04T13:38:20.000
Update Date
2026-07-04T14:08:33.000
Closed Date
2026-07-04T14:08:33.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000020K5grAAC
Lat Location
(32.75520174373508600,-96.76029407226576000)
25-00105482
Service Request Number: 25-00105482 • Address: 2718 HONDO AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
25-00105482
Address
2718 HONDO AVE, DALLAS, TX, 75219
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-10T16:46:29.000
Update Date
2025-03-25T10:24:10.000
Closed Date
2025-03-25T09:38:10.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y3r11AAB
Lat Location
(32.81174544576301600,-96.81912066747657000)
25-00458723
Service Request Number: 25-00458723 • Address: 734 S VERNON AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00458723
Address
734 S VERNON AVE, DALLAS, TX, 75208
City Council District
1
Department
Water Utilities
Service Request Type
Sewer Problems - DWU
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-10-03T23:59:00.000
Status
Closed
Created Date
2025-09-21T10:28:40.000
Update Date
2025-09-22T14:51:05.000
Closed Date
2025-09-22T14:51:04.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000012FG64AAG
Lat Location
(32.73895413642947000,-96.83594385559789000)
26-00210241
Service Request Number: 26-00210241 • Address: 116 PALM OAK DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00210241
Address
116 PALM OAK DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-15T23:07:10.000
Update Date
2026-05-15T23:21:51.000
Closed Date
2026-05-15T23:21:51.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001pM2A9AAK
Lat Location
(32.71225203311899000,-96.70378593628374000)
26-00120367
Service Request Number: 26-00120367 • Address: 13660 MONTFORT DR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
26-00120367
Address
13660 MONTFORT DR, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-24T16:04:57.000
Update Date
2026-04-14T14:51:25.000
Closed Date
2026-04-14T14:51:24.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00001dmT8pAAE
Lat Location
(32.93407250700927600,-96.81318157456533000)
23-00251398
Service Request Number: 23-00251398 • Address: 6107 DESCO DR, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
23-00251398
Address
6107 DESCO DR, DALLAS, TX, 75225
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-06-06T05:59:18.000
Update Date
2023-06-20T05:57:14.000
Closed Date
2023-06-20T05:57:13.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005ibPqAAI
Lat Location
(32.87467957345257000,-96.80167331377484000)
23-00551776
Service Request Number: 23-00551776 • Address: WESTERN PARK DR & W ILLINOIS AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
23-00551776
Address
WESTERN PARK DR & W ILLINOIS AVE, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-12-05T18:15:09.000
Update Date
2023-12-05T18:17:38.000
Closed Date
2023-12-05T18:17:36.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006nZ49AAE
Lat Location
(32.72050118417592000,-96.89456507089822000)
21-00863057
Service Request Number: 21-00863057 • Address: 3014 ATWATER ALY, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
21-00863057
Address
3014 ATWATER ALY, DALLAS, TX, 75205
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-09-22T23:59:00.000
Status
Closed (Duplicate)
Created Date
2021-09-20T13:53:31.000
Update Date
2023-06-09T00:01:59.000
Closed Date
2021-09-20T18:53:19.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000rLneCAAS
Lat Location
(32.82709789261908600,-96.78406809245547000)
24-00043896
Service Request Number: 24-00043896 • Address: 3552 BRIARGROVE LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00043896
Address
3552 BRIARGROVE LN, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-02-05T18:59:00.000
Status
Closed
Created Date
2024-01-29T16:45:45.000
Update Date
2024-02-01T17:12:53.000
Closed Date
2024-02-01T17:12:52.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000079VGjAAM
Lat Location
(32.99291233849659000,-96.85782257426133000)
26-00094268
Service Request Number: 26-00094268 • Address: 3421 HACIENDA DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00094268
Address
3421 HACIENDA DR, DALLAS, TX, 75233
City Council District
3
Department
Sanitation
Service Request Type
Sanitation District Billing Dispute - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-19T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-02-04T11:46:47.000
Update Date
2026-03-09T11:18:39.000
Closed Date
2026-03-09T11:18:36.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aYrO7AAK
Lat Location
(32.70320806772994000,-96.88839194384708000)
24-00093276
Service Request Number: 24-00093276 • Address: 6907 MOHAWK DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
24-00093276
Address
6907 MOHAWK DR, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-28T12:12:33.000
Update Date
2025-03-05T11:10:02.000
Closed Date
2025-03-05T11:10:01.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000007M4JpAAK
Lat Location
(32.82962254880851600,-96.84939665561507000)
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