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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Showing 50 real records
26-00091391
Service Request Number: 26-00091391 • Address: 616 S BARNETT AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00091391
Address
616 S BARNETT AVE, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-06T16:00:32.000
Update Date
2026-03-09T10:37:17.000
Closed Date
2026-03-09T10:37:16.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00001aF6cZAAS
Lat Location
(32.74009590407773000,-96.87136176576928000)
23-00359350
Service Request Number: 23-00359350 • Address: 609 CLASSEN DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00359350
Address
609 CLASSEN DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-08-10T23:59:00.000
Status
Closed
Created Date
2023-08-03T18:03:58.000
Update Date
2023-08-07T17:26:13.000
Closed Date
2023-08-07T17:26:12.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z0000062plWAAQ
Lat Location
(32.85410326107357500,-96.70480759602688000)
26-00339423
Service Request Number: 26-00339423 • Address: 5100 BRYCE CANYON RD, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00339423
Address
5100 BRYCE CANYON RD, DALLAS, TX, 75211
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-04T23:59:00.000
Status
Closed
Created Date
2026-08-01T08:52:12.000
Update Date
2026-08-08T06:53:52.000
Closed Date
2026-08-08T06:53:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000026b9xmAAA
Lat Location
(32.73146679835076600,-96.91260479804154000)
22-00060347
Service Request Number: 22-00060347 • Address: 12077 GARLAND RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
22-00060347
Address
12077 GARLAND RD, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-02-16T11:24:08.000
Update Date
2023-06-08T23:39:39.000
Closed Date
2022-02-17T15:14:44.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001OgTHAA0
Lat Location
(32.86097557033061600,-96.67318251346045000)
22-00193953
Service Request Number: 22-00193953 • Address: 2912 ANN ARBOR AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00193953
Address
2912 ANN ARBOR AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-12T13:17:53.000
Update Date
2023-06-08T23:07:25.000
Closed Date
2022-05-27T15:13:51.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000028iH2AAI
Lat Location
(32.70420387993294000,-96.77125990631416000)
24-00492086
Service Request Number: 24-00492086 • Address: 3616 RUSKIN ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00492086
Address
3616 RUSKIN ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-11T23:59:00.000
Status
Closed
Created Date
2024-10-10T07:53:46.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-10-10T08:45:32.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000CwmWnAAJ
Lat Location
(32.76286030361485000,-96.76467733856146000)
23-00444689
Service Request Number: 23-00444689 • Address: 5523 MCCAIN CT, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
23-00444689
Address
5523 MCCAIN CT, DALLAS, TX, 75249
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-28T23:59:00.000
Status
Closed
Created Date
2023-09-25T12:05:30.000
Update Date
2023-09-28T10:33:11.000
Closed Date
2023-09-28T10:33:11.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006M4CZAA0
Lat Location
(32.66022537291137000,-96.96966677394310000)
23-00482065
Service Request Number: 23-00482065 • Address: 12620 HALLUM ST, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
23-00482065
Address
12620 HALLUM ST, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-10-18T15:07:10.000
Update Date
2023-10-30T14:46:06.000
Closed Date
2023-10-30T14:46:04.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
5008z000006UvuqAAC
Lat Location
(32.92047595133835000,-96.75496476133105000)
26-00277244
Service Request Number: 26-00277244 • Address: 714 W SANER AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00277244
Address
714 W SANER AVE, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-06-25T23:59:00.000
Status
Closed
Created Date
2026-06-24T17:03:01.000
Update Date
2026-06-28T09:38:10.000
Closed Date
2026-06-26T09:36:59.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001y7ppAAAQ
Lat Location
(32.71303411962994500,-96.83472029976674000)
26-00208967
Service Request Number: 26-00208967 • Address: 1111 KINGS HWY, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00208967
Address
1111 KINGS HWY, DALLAS, TX, 75208
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water Questions - 311
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T10:56:21.000
Update Date
2026-05-15T15:48:42.000
Closed Date
2026-05-15T15:48:21.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001pDE2UAAW
Lat Location
(32.75050335072154400,-96.83963967079379000)
22-00381881
Service Request Number: 22-00381881 • Address: 235 W ELMORE AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00381881
Address
235 W ELMORE AVE, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-09-12T23:59:00.000
Status
Closed
Created Date
2022-09-02T15:06:11.000
Update Date
2023-06-08T02:45:33.000
Closed Date
2022-09-12T11:08:35.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003SkjZAAS
Lat Location
(32.71694425033822000,-96.82536234252196000)
26-00090644
Service Request Number: 26-00090644 • Address: 11740 DORCHESTER DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00090644
Address
11740 DORCHESTER DR, DALLAS, TX, 75218
City Council District
9
Department
Dallas Fire Rescue
Service Request Type
Smoke Detector Request - DFR
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-17T23:59:00.000
Status
Closed
Created Date
2026-03-06T11:01:13.000
Update Date
2026-03-09T12:33:57.000
Closed Date
2026-03-09T12:33:56.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001a7qpTAAQ
Lat Location
(32.86155435833697400,-96.67807888561900000)
25-00428328
Service Request Number: 25-00428328 • Address: 17864 BOTTLEBRUSH DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
25-00428328
Address
17864 BOTTLEBRUSH DR, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-09-08T18:59:00.000
Status
Closed
Created Date
2025-09-04T12:26:59.000
Update Date
2025-09-04T18:50:37.000
Closed Date
2025-09-04T18:50:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000zXM54AAG
Lat Location
(32.99211413883518000,-96.75979547494737000)
26-00092910
Service Request Number: 26-00092910 • Address: 3064 OAK GROVE AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00092910
Address
3064 OAK GROVE AVE, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T09:27:26.000
Update Date
2026-03-09T13:14:31.000
Closed Date
2026-03-09T13:14:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aQaozAAC
Lat Location
(32.80137618483916000,-96.80013215947680000)
25-00525679
Service Request Number: 25-00525679 • Address: 1777 N RECORD ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
25-00525679
Address
1777 N RECORD ST, DALLAS, TX, 75202
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-10-31T12:45:47.000
Update Date
2025-10-31T12:58:33.000
Closed Date
2025-10-31T12:58:32.000
Priority
MCC
Method Received Description
Phone
Unique Key
500cs00001AUxTpAAL
Lat Location
(32.78178933048966000,-96.80797571712702000)
26-00089568
Service Request Number: 26-00089568 • Address: 7511 GOFORTH RD, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00089568
Address
7511 GOFORTH RD, DALLAS, TX, 75238
City Council District
10
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-26T23:59:00.000
Status
Closed
Created Date
2026-03-05T16:01:19.000
Update Date
2026-03-09T07:50:02.000
Closed Date
2026-03-09T07:49:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZzelSAAR
Lat Location
(32.86090500458265000,-96.72928706064403000)
25-00215221
Service Request Number: 25-00215221 • Address: N CENTRAL EXPY SB & N HASKELL AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00215221
Address
N CENTRAL EXPY SB & N HASKELL AVE, DALLAS, TX, 75204
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-05-23T23:59:00.000
Status
Closed
Created Date
2025-05-09T14:01:38.000
Update Date
2026-05-15T13:35:39.000
Closed Date
2026-05-15T13:35:35.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000gn2zoAAA
Lat Location
(32.80718464827216000,-96.79336831483505000)
22-00013659
Service Request Number: 22-00013659 • Address: RED CLOUD DR & OAK GATE LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00013659
Address
RED CLOUD DR & OAK GATE LN, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-01-11T16:13:52.000
Update Date
2023-06-08T23:28:42.000
Closed Date
2022-01-12T10:47:15.000
Priority
Priority
Method Received Description
Phone
Unique Key
500t000000vKuBcAAK
Lat Location
(32.74242261927555000,-96.65310845098118000)
24-00320420
Service Request Number: 24-00320420 • Address: 2706 KNIGHT ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
24-00320420
Address
2706 KNIGHT ST, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-07-10T18:59:00.000
Status
Closed
Created Date
2024-07-02T11:00:15.000
Update Date
2024-07-08T09:36:00.000
Closed Date
2024-07-08T09:36:00.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000008BsdKAAS
Lat Location
(32.80901192004254000,-96.81546639505940000)
26-00154615
Service Request Number: 26-00154615 • Address: 1321 COMMERCE ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
26-00154615
Address
1321 COMMERCE ST, DALLAS, TX, 75202
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-14T09:08:49.000
Update Date
2026-04-14T15:23:43.000
Closed Date
2026-04-14T15:23:34.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hrdl9AAA
Lat Location
(32.77972119537887600,-96.80056129816124000)
22-00402590
Service Request Number: 22-00402590 • Address: 2034 NOMAS ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00402590
Address
2034 NOMAS ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-09-15T23:59:00.000
Status
Closed
Created Date
2022-09-14T16:22:22.000
Update Date
2023-06-08T02:31:58.000
Closed Date
2022-09-14T17:41:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003ZWvLAAW
Lat Location
(32.78088487104822000,-96.85395860135444000)
26-00093281
Service Request Number: 26-00093281 • Address: 1710 MORRELL AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00093281
Address
1710 MORRELL AVE, DALLAS, TX, 75203
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-08T15:02:08.000
Update Date
2026-03-09T20:17:47.000
Closed Date
2026-03-09T20:17:47.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aS96LAAS
Lat Location
(32.73899907786434000,-96.79730167535244000)
26-00088821
Service Request Number: 26-00088821 • Address: CHIRENO ST & BOWMAN BLVD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00088821
Address
CHIRENO ST & BOWMAN BLVD, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Shopping Cart Routine Pickup - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-05T11:53:13.000
Update Date
2026-03-09T07:02:32.000
Closed Date
2026-03-09T07:02:31.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Zut6nAAB
Lat Location
(32.87790489741558000,-96.86282537744248000)
22-00540512
Service Request Number: 22-00540512 • Address: 5979 ELDERWOOD DR, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
22-00540512
Address
5979 ELDERWOOD DR, DALLAS, TX, 75230
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-20T00:59:00.000
Status
Closed
Created Date
2022-12-14T14:45:05.000
Update Date
2023-06-08T02:01:03.000
Closed Date
2022-12-20T10:01:13.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004SKEeAAO
Lat Location
(32.90046721898856000,-96.80476033836628000)
26-00276347
Service Request Number: 26-00276347 • Address: 2501 CHALK HILL RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00276347
Address
2501 CHALK HILL RD, DALLAS, TX, 75212
City Council District
6
Department
Dallas Fire Rescue
Service Request Type
Smoke Detector Request - DFR
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-07-06T23:59:00.000
Status
Closed
Created Date
2026-06-24T11:56:12.000
Update Date
2026-07-24T15:50:11.000
Closed Date
2026-07-22T15:48:49.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001y34FLAAY
Lat Location
(32.77350547223693000,-96.90427118714160000)
22-00541528
Service Request Number: 22-00541528 • Address: 701 COMAL ST, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
22-00541528
Address
701 COMAL ST, DALLAS, TX, 75203
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Graffiti City Streets & Bridges - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2023-01-06T00:59:00.000
Status
Closed (Transferred)
Created Date
2022-12-14T14:44:15.000
Update Date
2026-08-07T13:17:49.000
Closed Date
2022-12-15T08:11:05.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000004SowIAAS
Lat Location
(32.75742166669275000,-96.81414539920169000)
22-00292235
Service Request Number: 22-00292235 • Address: 3627 MEREDITH AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00292235
Address
3627 MEREDITH AVE, DALLAS, TX, 75211
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-07-25T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:37:23.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-14T13:58:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002qeGUAAY
Lat Location
(32.74243397761842500,-96.87873946998722000)
26-00261033
Service Request Number: 26-00261033 • Address: 2115 E OVERTON RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00261033
Address
2115 E OVERTON RD, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-25T23:59:00.000
Status
Closed
Created Date
2026-06-15T14:52:27.000
Update Date
2026-06-18T19:37:04.000
Closed Date
2026-06-16T19:35:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001vhK2BAAU
Lat Location
(32.70623508994442000,-96.79603519139148000)
26-00177579
Service Request Number: 26-00177579 • Address: 2185 PARNELL ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
26-00177579
Address
2185 PARNELL ST, DALLAS, TX, 75215
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Graffiti Traffic Signal - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-11T23:59:00.000
Status
Closed
Created Date
2026-04-27T15:33:59.000
Update Date
2026-05-21T13:49:50.000
Closed Date
2026-04-27T15:35:25.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001kzndWAAQ
Lat Location
(32.76493174263925600,-96.78738493491589000)
26-00298451
Service Request Number: 26-00298451 • Address: 3932 W DAVIS ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00298451
Address
3932 W DAVIS ST, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-08-19T23:59:00.000
Status
Closed
Created Date
2026-07-07T15:18:56.000
Update Date
2026-07-24T16:47:55.000
Closed Date
2026-07-24T16:47:54.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs000020xskvAAA
Lat Location
(32.74946741128727000,-96.88361635275795000)
21-00267031
Service Request Number: 21-00267031 • Address: 3822 FALLS DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00267031
Address
3822 FALLS DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-25T12:50:28.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-05-07T16:57:28.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000jChUvAAK
Lat Location
(32.72639799268967000,-96.88241063264708000)
24-00290501
Service Request Number: 24-00290501 • Address: 2918 S EDGEFIELD AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00290501
Address
2918 S EDGEFIELD AVE, DALLAS, TX, 75224
City Council District
4
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-07-23T23:59:00.000
Status
Closed
Created Date
2024-06-15T16:08:18.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-06-20T13:59:57.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000008578gAAA
Lat Location
(32.71530224520315000,-96.84316722183026000)
25-00246178
Service Request Number: 25-00246178 • Address: 3111 BONNIE VIEW RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00246178
Address
3111 BONNIE VIEW RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-27T10:37:37.000
Update Date
2025-05-28T18:12:20.000
Closed Date
2025-05-28T18:12:19.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000jAp7SAAS
Lat Location
(32.71981153568902600,-96.78071287601846000)
22-00257745
Service Request Number: 22-00257745 • Address: 3497 WEBB GARDEN DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00257745
Address
3497 WEBB GARDEN DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-06-23T23:59:00.000
Status
Closed
Created Date
2022-06-17T22:14:49.000
Update Date
2023-06-08T23:14:27.000
Closed Date
2022-06-24T15:59:24.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002ckFuAAI
Lat Location
(32.88316305747768000,-96.86254521150174000)
26-00094771
Service Request Number: 26-00094771 • Address: E DAVIS ST & N PATTON AVE, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
26-00094771
Address
E DAVIS ST & N PATTON AVE, DALLAS, TX, 75203
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:16:07.000
Update Date
2026-03-09T18:28:47.000
Closed Date
2026-03-09T18:28:47.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001acWGGAA2
Lat Location
(32.74944499064578000,-96.82021534841330000)
24-00043893
Service Request Number: 24-00043893 • Address: 6131 RICHMOND AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
24-00043893
Address
6131 RICHMOND AVE, DALLAS, TX, 75214
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-02-13T00:59:00.000
Status
Closed
Created Date
2024-01-29T16:44:43.000
Update Date
2024-02-05T10:06:27.000
Closed Date
2024-02-05T10:06:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000079TMRAA2
Lat Location
(32.81633680332921000,-96.76066201431438000)
26-00092888
Service Request Number: 26-00092888 • Address: 3948 BUENA VISTA ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00092888
Address
3948 BUENA VISTA ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Scooter/Bike Shared Dockless Vehicle - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T09:08:03.000
Update Date
2026-03-09T13:50:18.000
Closed Date
2026-03-09T13:50:17.000
Outcome
Request Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aQEdFAAW
Lat Location
(32.81231901485194400,-96.79718592644461000)
24-00453536
Service Request Number: 24-00453536 • Address: 6901 ALPHA RD, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
24-00453536
Address
6901 ALPHA RD, DALLAS, TX, 75240
City Council District
11
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-10-02T18:59:00.000
Status
Closed
Created Date
2024-09-18T12:38:11.000
Update Date
2024-09-18T16:54:22.000
Closed Date
2024-09-18T16:54:21.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs000009JETWAA4
Lat Location
(32.93343713857975000,-96.78606387091729000)
21-00684077
Service Request Number: 21-00684077 • Address: 2589 WOOD VALLEY DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
21-00684077
Address
2589 WOOD VALLEY DR, DALLAS, TX, 75211
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-07-28T23:59:00.000
Status
Closed
Created Date
2021-07-24T11:26:53.000
Update Date
2023-06-09T00:32:43.000
Closed Date
2021-07-28T14:33:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000ooMvnAAE
Lat Location
(32.71625428807898600,-96.89186571281876000)
26-00257082
Service Request Number: 26-00257082 • Address: 8850 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00257082
Address
8850 FERGUSON RD, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-12T15:17:32.000
Update Date
2026-06-22T15:03:40.000
Closed Date
2026-06-22T15:03:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001vEGbSAAW
Lat Location
(32.81286572426570600,-96.69812624268171000)
26-00350841
Service Request Number: 26-00350841 • Address: 7720 MCCALLUM BLVD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00350841
Address
7720 MCCALLUM BLVD, DALLAS, TX, 75252
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2026-08-23T23:59:00.000
Status
Closed
Created Date
2026-08-08T07:17:19.000
Update Date
2026-08-08T07:45:17.000
Closed Date
2026-08-08T07:45:17.000
Outcome
Final Results
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000028IsNhAAK
Lat Location
(32.98774362967984000,-96.77395794427080000)
22-00531292
Service Request Number: 22-00531292 • Address: 6136 DANBURY LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
22-00531292
Address
6136 DANBURY LN, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-12-17T00:59:00.000
Status
Closed
Created Date
2022-12-09T10:52:31.000
Update Date
2023-06-08T02:13:55.000
Closed Date
2022-12-14T17:28:14.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004OkQrAAK
Lat Location
(32.84834869377387000,-96.75958056226742000)
26-00046935
Service Request Number: 26-00046935 • Address: 3801 SAN JACINTO ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00046935
Address
3801 SAN JACINTO ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signals and Lighting - Line Locate - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-02-24T00:59:00.000
Status
Closed
Created Date
2026-02-06T10:26:16.000
Update Date
2026-02-06T11:27:08.000
Closed Date
2026-02-06T11:26:57.000
Outcome
Information Provided
Method Received Description
API
Unique Key
500cs00001UNbQ7AAL
Lat Location
(32.79727918531211400,-96.78541372640223000)
26-00093655
Service Request Number: 26-00093655 • Address: 11600 AUDELIA RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00093655
Address
11600 AUDELIA RD, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T00:54:17.000
Update Date
2026-03-09T07:36:28.000
Closed Date
2026-03-09T07:36:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aUOnfAAG
Lat Location
(32.90588244917843000,-96.71751556153707000)
24-00492141
Service Request Number: 24-00492141 • Address: 2230 HARDING ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00492141
Address
2230 HARDING ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-10-13T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:23:01.000
Update Date
2024-10-10T08:38:59.000
Closed Date
2024-10-10T08:38:59.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000CxIjZAAV
Lat Location
(32.74741955245450000,-96.75836531724117000)
25-00467639
Service Request Number: 25-00467639 • Address: 10126 TIMBER TRAIL DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00467639
Address
10126 TIMBER TRAIL DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-25T21:06:59.000
Update Date
2025-09-30T11:12:16.000
Closed Date
2025-09-30T11:12:15.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000137rrmAAA
Lat Location
(32.88351049672319000,-96.86068418084074000)
25-00074211
Service Request Number: 25-00074211 • Address: 5902 PRESTON OAKS RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
25-00074211
Address
5902 PRESTON OAKS RD, DALLAS, TX, 75254
City Council District
11
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-02-24T18:59:00.000
Status
Closed
Created Date
2025-02-20T14:39:52.000
Update Date
2025-02-21T12:45:30.000
Closed Date
2025-02-21T12:45:30.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000VPsubAAD
Lat Location
(32.94187273236095600,-96.80598528602077000)
22-00275262
Service Request Number: 22-00275262 • Address: 7816 COLEBROOK ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00275262
Address
7816 COLEBROOK ST, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-01T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:06:44.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-30T08:27:12.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000002jnbgAAA
Lat Location
(32.74782538074122600,-96.68789912010399000)
26-00095425
Service Request Number: 26-00095425 • Address: 405 CANADA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00095425
Address
405 CANADA DR, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T19:41:50.000
Update Date
2026-03-09T21:46:08.000
Closed Date
2026-03-09T21:46:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ainsdAAA
Lat Location
(32.78334894340476000,-96.83011872531446000)
23-00443251
Service Request Number: 23-00443251 • Address: LEMMON AVE & N HASKELL AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
23-00443251
Address
LEMMON AVE & N HASKELL AVE, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Scooter/Bike Shared Dockless Vehicle - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-09-26T23:59:00.000
Status
Closed
Created Date
2023-09-24T10:24:10.000
Update Date
2026-08-07T13:38:33.000
Closed Date
2023-12-28T09:21:39.000
Outcome
Request Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006Lh5cAAC
Lat Location
(32.80345368509111000,-96.78831099612990000)
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