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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Showing 50 real records
24-00447908
Service Request Number: 24-00447908 • Address: 2855 CRESTVIEW DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
24-00447908
Address
2855 CRESTVIEW DR, DALLAS, TX, 75235
City Council District
2
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-09-27T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-09-15T12:23:09.000
Update Date
2024-09-15T13:32:42.000
Closed Date
2024-09-15T13:32:40.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs000008pEvdAAE
Lat Location
(32.81967736618372000,-96.82762802337241000)
24-00184139
Service Request Number: 24-00184139 • Address: 10304 ESTACADO DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
24-00184139
Address
10304 ESTACADO DR, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-04-22T09:31:35.000
Update Date
2024-04-24T16:50:58.000
Closed Date
2024-04-24T16:50:58.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007inw3AAA
Lat Location
(32.83415745509248000,-96.68172820638043000)
21-00775894
Service Request Number: 21-00775894 • Address: CEDAR SPRINGS RD & WYCLIFF AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
21-00775894
Address
CEDAR SPRINGS RD & WYCLIFF AVE, DALLAS, TX, 75219
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-08-22T23:59:00.000
Status
Closed
Created Date
2021-08-21T18:03:51.000
Update Date
2023-06-09T00:18:27.000
Closed Date
2021-08-21T18:34:59.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000pykd4AAA
Lat Location
(32.81390592823802000,-96.81487211359551000)
25-00052353
Service Request Number: 25-00052353 • Address: 5118 BLANCHARD DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00052353
Address
5118 BLANCHARD DR, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-13T00:59:00.000
Status
Closed
Created Date
2025-02-05T19:10:27.000
Update Date
2025-02-10T13:43:50.000
Closed Date
2025-02-10T13:43:49.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000TRcF4AAL
Lat Location
(32.78868914256110000,-96.71117600207033000)
26-00091761
Service Request Number: 26-00091761 • Address: E JEFFERSON BLVD & S MARSALIS AVE, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
26-00091761
Address
E JEFFERSON BLVD & S MARSALIS AVE, DALLAS, TX, 75203
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Knockdown - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-06T18:44:11.000
Update Date
2026-03-09T10:27:54.000
Closed Date
2026-03-09T10:27:53.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aHbyoAAC
Lat Location
(32.74728227506014000,-96.81563867822653000)
26-00110774
Service Request Number: 26-00110774 • Address: 12314 BELLAFONTE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00110774
Address
12314 BELLAFONTE DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-05-28T23:59:00.000
Status
Closed
Created Date
2026-03-18T15:40:20.000
Update Date
2026-03-19T12:58:56.000
Closed Date
2026-03-19T12:58:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001cayDnAAI
Lat Location
(32.91565091646153000,-96.75968145979317000)
24-00492132
Service Request Number: 24-00492132 • Address: 5730 VICKERY BLVD, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
24-00492132
Address
5730 VICKERY BLVD, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-10-16T18:59:00.000
Status
Closed
Created Date
2024-10-10T08:18:48.000
Update Date
2024-10-10T16:42:49.000
Closed Date
2024-10-10T16:42:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Cwe1OAAR
Lat Location
(32.82281832200063600,-96.76948412813476000)
25-00185187
Service Request Number: 25-00185187 • Address: 482 W JEFFERSON BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00185187
Address
482 W JEFFERSON BLVD, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Mobile Food Complaint - CCS
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2025-06-30T18:59:00.000
Status
Closed
Created Date
2025-04-23T22:22:11.000
Update Date
2025-05-16T09:13:00.000
Closed Date
2025-05-16T09:13:00.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eRjtGAAS
Lat Location
(32.74296541097440600,-96.82988809317631000)
26-00094909
Service Request Number: 26-00094909 • Address: 4201 GLENWOOD AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
26-00094909
Address
4201 GLENWOOD AVE, DALLAS, TX, 75205
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T15:00:53.000
Update Date
2026-03-09T21:35:56.000
Closed Date
2026-03-09T21:35:41.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001adPkYAAU
Lat Location
(32.81909457016304000,-96.79816556360696000)
22-00122918
Service Request Number: 22-00122918 • Address: 2844 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00122918
Address
2844 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-01T07:34:17.000
Update Date
2023-06-08T23:08:35.000
Closed Date
2022-04-01T07:41:13.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000001hPwiAAE
Lat Location
(32.71236672262825000,-96.81434349425078000)
26-00207718
Service Request Number: 26-00207718 • Address: S AKARD ST & CANTON ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
26-00207718
Address
S AKARD ST & CANTON ST, DALLAS, TX, 75201
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Knockdown - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-20T23:59:00.000
Status
Closed
Created Date
2026-05-14T15:36:57.000
Update Date
2026-05-15T09:08:10.000
Closed Date
2026-05-15T09:08:10.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001p3aM1AAI
Lat Location
(32.77456241294335400,-96.79678967030215000)
24-00211074
Service Request Number: 24-00211074 • Address: 6042 E UNIVERSITY BLVD, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
24-00211074
Address
6042 E UNIVERSITY BLVD, DALLAS, TX, 75206
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-05-08T18:59:00.000
Status
Closed
Created Date
2024-05-06T16:36:10.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-05-07T16:13:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007omcTAAQ
Lat Location
(32.84639191576453500,-96.76284692690430000)
26-00094835
Service Request Number: 26-00094835 • Address: 1736 CARAVAN TRL, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
26-00094835
Address
1736 CARAVAN TRL, DALLAS, TX, 75241
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:30:47.000
Update Date
2026-03-09T15:45:03.000
Closed Date
2026-03-09T15:45:02.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001adU9DAAU
Lat Location
(32.67661997519989000,-96.79518288493124000)
22-00270146
Service Request Number: 22-00270146 • Address: GREENVILLE AVE & E LOVERS LN, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00270146
Address
GREENVILLE AVE & E LOVERS LN, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-27T10:01:21.000
Update Date
2023-06-08T23:23:58.000
Closed Date
2022-06-29T11:24:10.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002hmcSAAQ
Lat Location
(32.85101349571874600,-96.77001276705172000)
24-00496765
Service Request Number: 24-00496765 • Address: 620 YORKTOWN ST, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
24-00496765
Address
620 YORKTOWN ST, DALLAS, TX, 75208
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-10-16T23:59:00.000
Status
Closed (Duplicate)
Created Date
2024-10-12T18:44:01.000
Update Date
2024-10-12T21:55:31.000
Closed Date
2024-10-12T21:55:27.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000DSD9JAAX
Lat Location
(32.77078168316772000,-96.83286219182077000)
26-00094874
Service Request Number: 26-00094874 • Address: 3103 ELSIE FAYE HEGGINS ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00094874
Address
3103 ELSIE FAYE HEGGINS ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:45:44.000
Update Date
2026-03-09T14:45:50.000
Closed Date
2026-03-09T14:45:44.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001adtH9AAI
Lat Location
(32.75911949348117000,-96.74958820492196000)
24-00256288
Service Request Number: 24-00256288 • Address: 7001 THURSTON DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
24-00256288
Address
7001 THURSTON DR, DALLAS, TX, 75235
City Council District
2
Department
Water Utilities
Service Request Type
Creek/Culvert Blockage - DWU
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-06-28T23:59:00.000
Status
Closed
Created Date
2024-05-30T13:27:20.000
Update Date
2024-06-10T16:46:08.000
Closed Date
2024-06-10T16:46:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007y6s7AAA
Lat Location
(32.83136582677178000,-96.84848016703705000)
26-00270819
Service Request Number: 26-00270819 • Address: W LEDBETTER DR & PARKWOOD DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00270819
Address
W LEDBETTER DR & PARKWOOD DR, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street/Road/Driveway Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed
Created Date
2026-06-21T16:02:04.000
Update Date
2026-06-21T16:50:14.000
Closed Date
2026-06-21T16:50:13.000
Outcome
Street blockage cleared/addressed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001wuk7uAAA
Lat Location
(32.69025307650132000,-96.83210420398534000)
23-00154132
Service Request Number: 23-00154132 • Address: 711 S WILLOMET AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00154132
Address
711 S WILLOMET AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-04-10T23:59:00.000
Status
Closed
Created Date
2023-04-05T21:06:25.000
Update Date
2023-06-07T01:33:15.000
Closed Date
2023-04-07T08:52:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005PhlKAAS
Lat Location
(32.73915802116414000,-96.84067623494084000)
26-00296008
Service Request Number: 26-00296008 • Address: 5099 TRACY ST, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
26-00296008
Address
5099 TRACY ST, DALLAS, TX, 75205
City Council District
14
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-21T23:59:00.000
Status
Closed
Created Date
2026-07-06T13:35:20.000
Update Date
2026-07-16T14:50:10.000
Closed Date
2026-07-14T14:48:51.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000020cnWaAAI
Lat Location
(32.82923731143671000,-96.78506963543856000)
23-00392792
Service Request Number: 23-00392792 • Address: 7636 RYANRIDGE DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
23-00392792
Address
7636 RYANRIDGE DR, DALLAS, TX, 75232
City Council District
8
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-09-07T23:59:00.000
Status
Closed
Created Date
2023-08-23T11:51:45.000
Update Date
2023-08-23T15:05:47.000
Closed Date
2023-08-23T15:05:46.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z0000069tCeAAI
Lat Location
(32.65572243593381000,-96.82513234927248000)
23-00097901
Service Request Number: 23-00097901 • Address: 2700 SKILLMAN ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00097901
Address
2700 SKILLMAN ST, DALLAS, TX, 75206
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-03-08T00:59:00.000
Status
Closed
Created Date
2023-03-03T11:44:12.000
Update Date
2023-06-07T01:34:46.000
Closed Date
2023-03-05T21:14:33.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000005FXtxAAG
Lat Location
(32.82203647505690000,-96.76137260270433000)
24-00377084
Service Request Number: 24-00377084 • Address: 6584 AXTON LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00377084
Address
6584 AXTON LN, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-08-07T18:59:00.000
Status
Closed
Created Date
2024-08-04T11:09:51.000
Update Date
2024-08-06T07:33:58.000
Closed Date
2024-08-06T07:33:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000003HEHmAAO
Lat Location
(32.84725338514794400,-96.74708493846555000)
26-00180858
Service Request Number: 26-00180858 • Address: 3525 CRONK LN, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00180858
Address
3525 CRONK LN, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Sidewalk Replacement Program - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-28T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-04-14T09:55:33.000
Update Date
2026-04-29T09:58:18.000
Closed Date
2026-04-29T09:58:16.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001lQfP0AAK
Lat Location
(32.76734673098852000,-96.68693767774923000)
22-00453218
Service Request Number: 22-00453218 • Address: 627 W SANER AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00453218
Address
627 W SANER AVE, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-10-20T23:59:00.000
Status
Closed
Created Date
2022-10-17T00:38:56.000
Update Date
2023-06-08T02:38:11.000
Closed Date
2022-10-19T15:43:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000003qvoQAAQ
Lat Location
(32.71330517115801000,-96.83337134652693000)
25-00473461
Service Request Number: 25-00473461 • Address: 365 VISTA CT, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00473461
Address
365 VISTA CT, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-29T16:24:24.000
Update Date
2025-10-09T17:14:44.000
Closed Date
2025-10-09T17:14:44.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000013apzRAAQ
Lat Location
(32.71786318078091000,-96.66081377774525000)
21-00266978
Service Request Number: 21-00266978 • Address: 1702 NEWPORT AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
21-00266978
Address
1702 NEWPORT AVE, DALLAS, TX, 75224
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-03-26T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:36:52.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-25T12:36:52.000
Priority
MCC
Method Received Description
Phone
Unique Key
500t000000jCh5vAAC
Lat Location
(32.72511934685441000,-96.84826210504933000)
26-00092438
Service Request Number: 26-00092438 • Address: ELM ST & STONE PL, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00092438
Address
ELM ST & STONE PL, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T14:50:53.000
Update Date
2026-03-09T09:13:17.000
Closed Date
2026-03-09T09:13:16.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aMVPlAAO
Lat Location
(32.78156673661124600,-96.79863919788758000)
21-00884223
Service Request Number: 21-00884223 • Address: 2824 HOLMES ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00884223
Address
2824 HOLMES ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-09-29T12:43:15.000
Update Date
2023-06-09T00:07:08.000
Closed Date
2021-09-29T12:45:58.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000rl2S2AAI
Lat Location
(32.76239414661748000,-96.77994174127411000)
23-00045003
Service Request Number: 23-00045003 • Address: 838 FOXBORO LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
23-00045003
Address
838 FOXBORO LN, DALLAS, TX, 75241
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-01-27T09:26:24.000
Update Date
2023-06-07T01:43:12.000
Closed Date
2023-02-08T11:28:43.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000004x5W1AAI
Lat Location
(32.67624598942768400,-96.81213587985344000)
25-00576853
Service Request Number: 25-00576853 • Address: 510 PIERCE ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00576853
Address
510 PIERCE ST, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-12-11T00:59:00.000
Status
Closed
Created Date
2025-12-08T20:35:54.000
Update Date
2025-12-08T23:29:16.000
Closed Date
2025-12-08T23:29:05.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001Ice84AAB
Lat Location
(32.74115036318041000,-96.86595583715389000)
25-00300278
Service Request Number: 25-00300278 • Address: 3097 NEWCASTLE DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00300278
Address
3097 NEWCASTLE DR, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-24T11:14:28.000
Update Date
2025-06-30T16:49:13.000
Closed Date
2025-06-30T16:03:26.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000nMSO1AAO
Lat Location
(32.88010811695811000,-96.87193160239640000)
24-00043876
Service Request Number: 24-00043876 • Address: 7526 CHRISTIE LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
24-00043876
Address
7526 CHRISTIE LN, DALLAS, TX, 75249
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-01-31T00:59:00.000
Status
Closed
Created Date
2024-01-29T16:38:37.000
Update Date
2024-01-30T00:16:47.000
Closed Date
2024-01-30T00:16:47.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000079V1pAAE
Lat Location
(32.64467248770886000,-96.95392862326398000)
26-00135755
Service Request Number: 26-00135755 • Address: 1021 S BRIGHTON AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00135755
Address
1021 S BRIGHTON AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-02T10:39:52.000
Update Date
2026-04-14T09:52:05.000
Closed Date
2026-04-14T09:52:04.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001fbPsAAAU
Lat Location
(32.73576685781743000,-96.85057972443904000)
26-00016122
Service Request Number: 26-00016122 • Address: 6710 STARKEY ST, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00016122
Address
6710 STARKEY ST, DALLAS, TX, 75232
City Council District
3
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-02-04T00:59:00.000
Status
Closed
Created Date
2026-01-12T16:01:44.000
Update Date
2026-01-15T11:58:01.000
Closed Date
2026-01-15T11:57:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001OzfXpAAJ
Lat Location
(32.66556600201394000,-96.83240411288345000)
22-00257762
Service Request Number: 22-00257762 • Address: 5858 FOXGLOVE LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
22-00257762
Address
5858 FOXGLOVE LN, DALLAS, TX, 75249
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-06-23T23:59:00.000
Status
Closed
Created Date
2022-06-17T22:45:45.000
Update Date
2023-06-08T23:14:27.000
Closed Date
2022-06-22T15:42:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002ckViAAI
Lat Location
(32.65438884216223000,-96.96999370080891000)
26-00231244
Service Request Number: 26-00231244 • Address: 2814 LAGOW ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00231244
Address
2814 LAGOW ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-29T08:54:44.000
Update Date
2026-06-18T15:29:20.000
Closed Date
2026-06-18T15:29:20.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001rwzNRAAY
Lat Location
(32.77144452180873000,-96.74583981704848000)
26-00086540
Service Request Number: 26-00086540 • Address: 3907 MATHER CT, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00086540
Address
3907 MATHER CT, DALLAS, TX, 75211
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T11:01:02.000
Update Date
2026-03-09T12:29:00.000
Closed Date
2026-03-09T12:28:46.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Ze1dRAAR
Lat Location
(32.74382344530841500,-96.88336056899799000)
21-00473843
Service Request Number: 21-00473843 • Address: 900 W 9TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00473843
Address
900 W 9TH ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-05-29T23:59:00.000
Status
Closed
Created Date
2021-05-26T07:44:08.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2021-05-26T08:55:33.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000mOwBPAA0
Lat Location
(32.74628644677698000,-96.83762984117593000)
26-00093078
Service Request Number: 26-00093078 • Address: 9755 BURLESON DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00093078
Address
9755 BURLESON DR, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T11:51:38.000
Update Date
2026-03-09T12:50:29.000
Closed Date
2026-03-09T12:50:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aQpkqAAC
Lat Location
(32.91735300817721000,-96.71992563217238000)
23-00364256
Service Request Number: 23-00364256 • Address: 9020 SAN FERNANDO WAY, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00364256
Address
9020 SAN FERNANDO WAY, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-08-14T23:59:00.000
Status
Closed
Created Date
2023-08-07T11:48:16.000
Update Date
2023-08-11T10:38:00.000
Closed Date
2023-08-11T10:37:59.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000063s1IAAQ
Lat Location
(32.82588559366496000,-96.70791432149760000)
26-00261582
Service Request Number: 26-00261582 • Address: 4628 LIZZY DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00261582
Address
4628 LIZZY DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-06-18T23:59:00.000
Status
Closed
Created Date
2026-06-15T20:12:51.000
Update Date
2026-06-18T10:42:20.000
Closed Date
2026-06-16T10:41:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001vm2KkAAI
Lat Location
(32.72719831880129000,-96.89707477353242000)
25-00231703
Service Request Number: 25-00231703 • Address: 2927 SILKWOOD ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00231703
Address
2927 SILKWOOD ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-19T07:59:02.000
Update Date
2025-06-11T13:55:12.000
Closed Date
2025-06-11T13:55:11.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00000i3lxGAAQ
Lat Location
(32.74118590074523000,-96.74924958901093000)
24-00024291
Service Request Number: 24-00024291 • Address: 5141 VICKERY BLVD, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
24-00024291
Address
5141 VICKERY BLVD, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-01-17T17:28:21.000
Update Date
2024-01-19T11:36:25.000
Closed Date
2024-01-19T11:36:23.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000074gqoAAA
Lat Location
(32.82250883597433000,-96.78289395946705000)
25-00153117
Service Request Number: 25-00153117 • Address: 1514 GREENVILLE AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
25-00153117
Address
1514 GREENVILLE AVE, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-07T00:12:05.000
Update Date
2025-04-07T00:56:29.000
Closed Date
2025-04-07T00:56:28.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000buczlAAA
Lat Location
(32.80948055585782000,-96.77001253039404000)
25-00231064
Service Request Number: 25-00231064 • Address: 4611 ISABELLA LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00231064
Address
4611 ISABELLA LN, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-05-21T23:59:00.000
Status
Closed
Created Date
2025-05-18T11:38:09.000
Update Date
2025-05-20T14:38:14.000
Closed Date
2025-05-20T14:38:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000i00oIAAQ
Lat Location
(32.88989827138136000,-96.82943765116099000)
23-00433878
Service Request Number: 23-00433878 • Address: 3516 DICKASON AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
23-00433878
Address
3516 DICKASON AVE, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-09-20T23:59:00.000
Status
Closed
Created Date
2023-09-18T15:46:37.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-09-19T23:23:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006JYalAAG
Lat Location
(32.80626887323105000,-96.80671468048170000)
21-00267024
Service Request Number: 21-00267024 • Address: 2510 LEA CREST DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00267024
Address
2510 LEA CREST DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-25T12:48:56.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-06-18T12:02:08.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000jChR3AAK
Lat Location
(32.71024479729701500,-96.78929615197464000)
26-00091766
Service Request Number: 26-00091766 • Address: 110 N LONGACRE LN, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00091766
Address
110 N LONGACRE LN, DALLAS, TX, 75217
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T18:51:08.000
Update Date
2026-03-09T17:08:19.000
Closed Date
2026-03-09T17:08:09.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aHNr0AAG
Lat Location
(32.71309634491981000,-96.70854292891518000)
22-00246471
Service Request Number: 22-00246471 • Address: 12985 PRESTON RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
22-00246471
Address
12985 PRESTON RD, DALLAS, TX, 75230
City Council District
13
Department
Police Department
Service Request Type
Panhandling - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-17T23:59:00.000
Status
Closed
Created Date
2022-06-11T13:04:09.000
Update Date
2023-06-08T23:18:17.000
Closed Date
2022-06-17T12:23:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002QyUsAAK
Lat Location
(32.92482388795221500,-96.80382497143843000)
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