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311 Service Types City of Dallas

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset gives a list and description of all Service Request Types available for creation the the 311 system.

Archive 311 Customer Service Dataset 3ktu-gkiw 2 fields
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Showing 29 real records
Tree Removal
Service Types: Tree Removal
Service Types
Tree Removal
Service Type Descriptions
Use this service request to report the illegal removal of "protected" trees from public and/or private property or a "protected" tree that is endangered by construction.
Trinity Corridor Project
Service Types: Trinity Corridor Project
Service Types
Trinity Corridor Project
Service Type Descriptions
Use this service request to report issues and concerns or inquire about Trinity Corridor Projects.
Trinity River Levee Mowing/Maintenance - Routine
Service Types: Trinity River Levee Mowing/Maintenance - Routine
Service Types
Trinity River Levee Mowing/Maintenance - Routine
Service Type Descriptions
Use this service request to report that the Trinity River Levee or Retention/Detention Basin needs mowing. This is the responsibility of the Trinity Watershed Management Department.
Trinity Watershed Management General
Service Types: Trinity Watershed Management General
Service Types
Trinity Watershed Management General
Service Type Descriptions
Use this service request for general Trinity Watershed Management issues and concerns.
Utility Complaint/Information
Service Types: Utility Complaint/Information
Service Types
Utility Complaint/Information
Service Type Descriptions
Use this service request for concerns related to utility complaints or utility information.
Utility Cut/Routine
Service Types: Utility Cut/Routine
Service Types
Utility Cut/Routine
Service Type Descriptions
Use this service request to report excavation concerns about cuts made in street, alley or sidewalk that are not hazardous. This includes any concerns about construction activity in the public R-O-W, specifically utility excavations and or damage, caused during the process. ** Utility Cuts are generally - SQUARE, if other please complete a Street Repair - Routine SR. If it is an emergency or hazardous, call 311. **
Visibility Obstruction
Service Types: Visibility Obstruction
Service Types
Visibility Obstruction
Service Type Descriptions
Use this service request to report any visibility obstructions that are caused when a vehicle cannot see oncoming traffic due to overgrown vegetation, shrubs, grass or low hanging limbs. ** If a traffic sign or signal is obstructed please Call 3-1-1 for assistance. **
Water Conservation Violation
Service Types: Water Conservation Violation
Service Types
Water Conservation Violation
Service Type Descriptions
Use this service request to report water conservation violations, such as, watering during any form of precipitation; operating an irrigation system with broken or missing sprinkler heads (that lead to substantial amount of water on sidewalks, driveways & streets), watering a landscape or lawn in a manner that wastes water or causes runoff. Watering lawns or landscapes is prohibited (except by a hand held hose), between the hours of 10 a.m. and 6 p.m., from April 1- October 31.
Water Conservation Violation Apts
Service Types: Water Conservation Violation Apts
Service Types
Water Conservation Violation Apts
Service Type Descriptions
FOR APARTMENTS ONLY - Use to report a water conservation complaint where water is being wasted such as watering a sidewalk/driveway. Watering during any form of precipitation, operating an irrigation system with broken or missing sprinkler heads or one that is poorly maintained and leads to water waste. Watering a landscape or lawn in a manner that wastes water or causes runoff. Watering lawns or landscapes is prohibited (except by hand held hose) between the hours of 10am & 6pm frm 4/1 to 10/31.
Water Payments & Billing Inquiry
Service Types: Water Payments & Billing Inquiry
Service Types
Water Payments & Billing Inquiry
Service Type Descriptions
Use this service request if you have a question regarding your monthly water bill statement or payments made to your account. ** Do Not Use For: Restoration of service, service discontinuance, new service or theft of water. Please call Customer Service at 214-651-1441. For questions about garbage pickup call 311. **
Water Pollution Routine - Creek, Lake,River
Service Types: Water Pollution Routine - Creek, Lake,River • Service Type Descriptions: Use this service request to report pollution in a creek, lake,or river.
Service Types
Water Pollution Routine - Creek, Lake,River
Service Type Descriptions
Use this service request to report pollution in a creek, lake,or river.
Water Questions
Service Types: Water Questions
Service Types
Water Questions
Service Type Descriptions
Use this service request if you have a general request or concern related to water that is NOT an emergency. *** DO NOT USE FOR: water quality, stopped sewer, sewer overflow, main or main leaks, theft of water, service restoration, service discontinuance, or any dangerous situation. Please contact 214-651-1441 for those requests. ***
Wheel Chair Ramp/Curb Cuts
Service Types: Wheel Chair Ramp/Curb Cuts
Service Types
Wheel Chair Ramp/Curb Cuts
Service Type Descriptions
Use this service request for concerns regarding the installation of a Wheel Chair Ramp, Curb Cut, or Barrier Free Ramp at an intersection.
Yard Waste
Service Types: Yard Waste
Service Types
Yard Waste
Service Type Descriptions
Use this service request to report the dumping and blowing of yard debris such as grass clippings and leaves into the street, alley, creek, lake, river or storm drain/inlet.
Ambulance - Transportation Complaint
Service Types: Ambulance - Transportation Complaint
Service Types
Ambulance - Transportation Complaint
Service Type Descriptions
Use to request regulation of a ambulance driver or company and request permits for ambulances. Citizen MUST provide name and phone number on this request type.
Sustainable Development And Construction General
Service Types: Sustainable Development And Construction General
Service Types
Sustainable Development And Construction General
Service Type Descriptions
Use this service request type for miscellaneous Sustainable Development and Construction issues or concerns that do not fit in any other known service request type.
Sanitation Compliment/Complaint
Service Types: Sanitation Compliment/Complaint
Service Types
Sanitation Compliment/Complaint
Service Type Descriptions
Use this service request type to report compliments and complaints concerning Sanitation personnel and the department. Obtain vehicle number and license plate of vehicle, time and location of incident. This DOES NOT include property damage; for damage to property as a result of Sanitation personnel or equipment, use Sanitation Property Damage.
Paving - Unimproved (New Street)
Service Types: Paving - Unimproved (New Street)
Service Types
Paving - Unimproved (New Street)
Service Type Descriptions
Use this service request to request concrete street paving of an unimproved street that does NOT have existing curbs and gutters. This program requires a petition signed by 2/3rd's of the property owners with 50% of the property frontage which will be sent to the customer if criteria are met. Property owners will share in the cost of the street improvements. ** If you are requesting repairs or repaving of a street that already has concrete or is paved please use the 'Street Repair - Routine' service request. **
Garbage Roll Cart - Residential
Service Types: Garbage Roll Cart - Residential
Service Types
Garbage Roll Cart - Residential
Service Type Descriptions
Use this service request to report RESIDENTIAL garbage roll carts that are broken and need to be replaced or repaired. This service request can also be used to request new or additional garbage roll carts or to remove extra garbage roll carts. *If this is pertaining to a Business/Commercial, requests should be submitted using the Garbage Roll Cart - Commercial service request.
Animal - Noisy
Service Types: Animal - Noisy
Service Types
Animal - Noisy
Service Type Descriptions
Use this service request to report excessive or loud barking or crying pets that is disturbing to neighbors. YOUR NAME, ADDRESS AND PHONE NUMBER ARE REQUIRED TO ISSUE A COMPLAINT.
Sanitation Misc.
Service Types: Sanitation Misc.
Service Types
Sanitation Misc.
Service Type Descriptions
Use this service request to report or request general concerns related to garbage, brush/bulk items and composting. To report water leaks, water main breaks, leaking/stopped sewers, or other Water related problems, please contact 311.
Construction Rest Break
Service Types: Construction Rest Break
Service Types
Construction Rest Break
Service Type Descriptions
Use this Service Request to report violations related to the Construction Rest Break Ordinance.
Limousine - Transportation Complaint
Service Types: Limousine - Transportation Complaint
Service Types
Limousine - Transportation Complaint
Service Type Descriptions
Use to request regulation of a limousine driver or company and request permits for limousines. Citizen MUST provide name and phone number on this request type.
Water/Wastewater Line Locate - Scs
Service Types: Water/Wastewater Line Locate - Scs
Service Types
Water/Wastewater Line Locate - Scs
Service Type Descriptions
** FOR BUSINESS/COMMERCIAL USE ONLY ** - Use this to request a scheduled water/wastewater line locate from Dallas Water Utilities. ** Be advised only ONE location per SR is allowed. If water lines are 'outside' the city of Dallas please call 3-1-1. NOT for RESIDENTIAL USE **
Storm Brush - Debris
Service Types: Storm Brush - Debris
Service Types
Storm Brush - Debris
Service Type Descriptions
This service request is for residents affected by an immediate storm event caused by heavy rains, thunderstorms, winds, ice, etc. and have debris in your YARD as a result of the storm. NOTE: This service request will be used for Sanitation crews to assess the extent of damage and determine where their efforts are most needed. DO NOT USE this request for downed trees, electrical lines or power outages...this is for STORM DEBRIS ONLY!!!
Traffic Violations - (Chronic)
Service Types: Traffic Violations - (Chronic)
Service Types
Traffic Violations - (Chronic)
Service Type Descriptions
Use this service request for all traffic complaints of a chronic or recurring nature for the listed days and times: Monday - Friday 6am - 7pm, such as speeding, red light and school zone violations. For ALL other days and times use: TRAFFIC VIOLATIONS -Chronic (EVENINGS). Not for parking violations.
Feed The Homeless Location
Service Types: Feed The Homeless Location
Service Types
Feed The Homeless Location
Service Type Descriptions
Use this Service Request to track homeless feeding notifications in the City of Dallas
Erosion
Service Types: Erosion
Service Types
Erosion
Service Type Descriptions
Use this service request if there is Erosion occurring on a creek bank, dam or retention wall threatening a property or structure. EROSION is the breakdown of land around you; causing the earth to wear away and dissolve...this is often caused by water, wind or ice.
Garbage Roll Cart - Commercial
Service Types: Garbage Roll Cart - Commercial
Service Types
Garbage Roll Cart - Commercial
Service Type Descriptions
This service request is ONLY for BUSINESS/COMMERCIAL customers requesting a Repair or Replacement Garbage Roll Cart....for a New or Additional cart or to Remove an Extra Cart, please contact the Sanitation Department at: 214-670-3555.
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