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311 Service Types City of Dallas

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset gives a list and description of all Service Request Types available for creation the the 311 system.

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Rental Home Needs Registration
Service Types: Rental Home Needs Registration
Service Types
Rental Home Needs Registration
Service Type Descriptions
Use this service request to report rental property NOT registered with the City of Dallas or for issues and concerns related to the registration of rental property.
Restaurant/Food Complaint
Service Types: Restaurant/Food Complaint
Service Types
Restaurant/Food Complaint
Service Type Descriptions
Use this service request for turning in complaints on restaurants in the City limits of Dallas that have a roach problem, improper food temperature, dirty dishes, dirty bathrooms, no hot water in the restrooms, and the overall sanitary conditions of the restaurant. Also use for food complaints at convenience stores, grocery stores, schools, lunch trucks, and ice cream trucks where prepared food is sold. ***IF SICK FROM FOOD POISIONING OR FOOD RELATED ILLNESS CALL 3-1-1***.
Risk Management
Service Types: Risk Management
Service Types
Risk Management
Service Type Descriptions
Use this service request to request a liability claim form from Risk Management in the mail. If you have access to the internet please go to http://www.cod/ORM/liability_claims.htm
Rodents/Vector Control
Service Types: Rodents/Vector Control
Service Types
Rodents/Vector Control
Service Type Descriptions
*** Use this service request to report rodent/rat infestation for City or Public facilities and Non-food commercial establishments only. *** Do Not Use this service request to report Rodent/Rat Infestation at Residential or Multi-Family Properties. Use - Substandard Structure - CCS. [Select Rodent/Rat Infestation for structure problem*** Do Not Use this service request for Restaurants/Bars. Use -Restaurant/Food Complaint - CCS. *** If rodents are in the park use - Park Maintenance/Misc. - PKR
Sand Removal Request
Service Types: Sand Removal Request
Service Types
Sand Removal Request
Service Type Descriptions
Use this service request after a snow and ice event to request sand pick up. Major thoroughfares are swept within 30 days after an event by the private contractor for the Department of Street Services. Non prime networks which consists of secondary thoroughfares, residential streets and bus routes are swept immediately after the snow and ice event.
Sanitation Property Damage
Service Types: Sanitation Property Damage
Service Types
Sanitation Property Damage
Service Type Descriptions
Use this service request to report or request information regarding property damage caused by a Sanitation garbage truck.
Sewer Problems - Water Administration
Service Types: Sewer Problems - Water Administration • Service Type Descriptions: Use this service request to report sewer problems.
Service Types
Sewer Problems - Water Administration
Service Type Descriptions
Use this service request to report sewer problems.
Shopping Cart
Service Types: Shopping Cart • Service Type Descriptions: Use this service request to report shopping carts inside City of Dallas parks.
Service Types
Shopping Cart
Service Type Descriptions
Use this service request to report shopping carts inside City of Dallas parks.
Shopping Cart Decal Violation
Service Types: Shopping Cart Decal Violation
Service Types
Shopping Cart Decal Violation
Service Type Descriptions
Use this service request to report stores that do not have an Identification Tag on their shopping carts. (Dallas City Code Chapter 31, Section 31-40 (d))
Shopping Cart Routine Pickup
Service Types: Shopping Cart Routine Pickup
Service Types
Shopping Cart Routine Pickup
Service Type Descriptions
Use this service request to report five or more shopping carts that are blocking a street, alley or sidewalk. The Department of Street Services will NOT remove carts from private property. If a cart is located on private property, the citizen must move the cart to the parkway (grassy area between the street and sidewalk).
Sidewalk - New
Service Types: Sidewalk - New
Service Types
Sidewalk - New
Service Type Descriptions
Use this service request to request the installation of sidewalks on public streets. This program requires a petition signed by 2/3rd's of the property owners with 50% of the property frontage which will be sent to the customer if criteria are met. Property owners will share in the cost of the improvements. For replacement of existing deteriorated sidewalks, please use - 'Sidewalk Replacement' request.
Sidewalk Replacement Construction
Service Types: Sidewalk Replacement Construction
Service Types
Sidewalk Replacement Construction
Service Type Descriptions
Use this service request to report concerns regarding sidewalk replacement construction that is being performed through the citizen cost share replacement program.
Sidewalk Replacement Program
Service Types: Sidewalk Replacement Program
Service Types
Sidewalk Replacement Program
Service Type Descriptions
Use this service request to request replacement of existing deteriorated sidewalks within public right-of-way. Sidewalks are the responsibility of the home owner. This is a cost share program between the City and the citizen. For RESIDENTIAL sidewalk replacement - NOT for Businesses.
Sidewalk Violations Hazardous
Service Types: Sidewalk Violations Hazardous
Service Types
Sidewalk Violations Hazardous
Service Type Descriptions
Use this service request to report sidewalk violations that are hazardous. Sidewalks are the responsibility of the property owner.
Sign
Service Types: Sign
Service Types
Sign
Service Type Descriptions
Use this service request for reporting issues related to ADVERTISING signs for which there is, or should be, a permit. *** Please DO NOT USE for Trafic Signals or Traffic Signs ***
Signs - Other
Service Types: Signs - Other
Service Types
Signs - Other
Service Type Descriptions
Use this service request to report signs that are in violation of height, size or placement, signs on vacant businesses and/or signs on operable vehicles such as trucks, vans, cars and hot air balloons.
Signs - Other Apts
Service Types: Signs - Other Apts
Service Types
Signs - Other Apts
Service Type Descriptions
Use this service request to report signs that are in violation of height, size or placement, signs on vacant apartment complexes and/or signs on operable vehicles: trucks, vans, cars, hot air balloons.
Signs - Political
Service Types: Signs - Political
Service Types
Signs - Political
Service Type Descriptions
Use this service request to report political signs on private or public property, put up too soon (60 days before an election or still up 10 days after an election).
Signs - Public Right Of Way
Service Types: Signs - Public Right Of Way
Service Types
Signs - Public Right Of Way
Service Type Descriptions
Use this service request to report a notice, poster, paper, or device, posted or affixed to any lamp post, utility pole, telephone pole, cellular telephone pole, or tree that is located on any public right of way or other public property, or to any public structure or building.
Signs - Public Right Of Way Apts
Service Types: Signs - Public Right Of Way Apts
Service Types
Signs - Public Right Of Way Apts
Service Type Descriptions
Use this service request to report illegally placed notices, posters, cardboard, paper signs, or device on the right of way (Parkway), median, utility poles or other public property in front of an apartment complex or condominium.
Smoke Detector Request
Service Types: Smoke Detector Request
Service Types
Smoke Detector Request
Service Type Descriptions
Use this request to inquire about a smoke detector for owner occupied single-family and duplex residences. This does not apply to rental occupancies such as apartments or rent houses.
Smoking Ordinance
Service Types: Smoking Ordinance
Service Types
Smoking Ordinance
Service Type Descriptions
Use this service request to report smoking in any City of Dallas owned or operated facility or office building. ** For Food Establishments, Bingo Halls or Snack Bars - use Smoking/Restaurant Complaint - CCS.
Smoking/Restaurant Complaint
Service Types: Smoking/Restaurant Complaint
Service Types
Smoking/Restaurant Complaint
Service Type Descriptions
Use this service request to report smoking complaints in restaurants, bars, food establishments, bingo halls or snack bars.
Special Events Permit Request
Service Types: Special Events Permit Request
Service Types
Special Events Permit Request
Service Type Descriptions
Use this service request for any outdoor special events and commercial filming activity in the City of Dallas. This includes parades, foot races & street festivals. No permits issued for DCC or Fair Park.
Speed Limit Change Request
Service Types: Speed Limit Change Request
Service Types
Speed Limit Change Request
Service Type Descriptions
Use this request for changes in speed limits for streets within the Dallas city limits. For freeways please contact TXDOT.
Storm Sewer Line Locate
Service Types: Storm Sewer Line Locate
Service Types
Storm Sewer Line Locate
Service Type Descriptions
Use this service request to request a storm line-locate. A storm line-locate is most often needed when construction requires a vertical bore or a horizontal bore. Any activity that requires digging near a street or easement should have a line-locate prior to digging. Line-locates are occasionally requested so that construction can plan where to connect a storm drain.
Storm Water Construction Site
Service Types: Storm Water Construction Site
Service Types
Storm Water Construction Site
Service Type Descriptions
Use this service request to report sediment, solid waste, and liquid or construction waste leaving a construction site.
Street Lighting - Maintenance
Service Types: Street Lighting - Maintenance
Service Types
Street Lighting - Maintenance
Service Type Descriptions
Use this service request for street lights that are maintained or repaired by Oncor, for first time reports highlight and paste this link (https://www.oncorstreetlight.com) to enter the request directly onto their system. Continue request if previously reported.
Street Lighting - New/Relocation
Service Types: Street Lighting - New/Relocation
Service Types
Street Lighting - New/Relocation
Service Type Descriptions
Use this service request to request street lighting where none has existed or to relocate an existing street light. ** Citizens contact information is required for this request. **
Fair Park Facilities/Museums
Service Types: Fair Park Facilities/Museums
Service Types
Fair Park Facilities/Museums
Service Type Descriptions
Use this service request for concerns regarding the fair, museum, and park facilities.
Street Repair - Routine
Service Types: Street Repair - Routine
Service Types
Street Repair - Routine
Service Type Descriptions
Use this service request to report minor street repairs such as base failures, push-ups, level-ups, standing water and broken curb and gutter.
Street Sweeping
Service Types: Street Sweeping
Service Types
Street Sweeping
Service Type Descriptions
Use this request to report sweeping needed on major thoroughfares ONLY. Street Services has a systematic cleaning schedule, which ensures coverage of the major traffic thoroughfares within the City of Dallas. Cleaning includes sweeping, flushing and cleaning of gutters. ** NOTE: Residential street sweeping is not provided, however, if it is a Hazard (glass or other debris) call 3-1-1 and city crews will respond. The Department of Street Services does not provide residential street sweeping. **
Substandard Structure
Service Types: Substandard Structure
Service Types
Substandard Structure
Service Type Descriptions
Use this service request to report occupied or unoccupied residential and commercial properties, detached garages, storage buildings or carports in need of repair, structures not in weather tight condition, including in need of paint, broken windows, torn screens or any other dilapidated condition.
Substandard Structure Apts
Service Types: Substandard Structure Apts
Service Types
Substandard Structure Apts
Service Type Descriptions
FOR APARTMENT USE ONLY - Use this service request for reporting occupied residential and commercial properties, detached garage, storage buildings or carports in need of repair, structures not in weather tight condition, including in need of paint, broken windows, torn screens or any other dilapidated condition at an Apartment.
Survey Questions
Service Types: Survey Questions
Service Types
Survey Questions
Service Type Descriptions
Use this service request type to request surveyed information on a City of Dallas public right-of-way.
Swimming Pool Discharge
Service Types: Swimming Pool Discharge
Service Types
Swimming Pool Discharge
Service Type Descriptions
Use this service request type to report the draining of swimming pools, hot tubs, or ponds into the alley or storm drain system.
Taxi - Transportation Complaint
Service Types: Taxi - Transportation Complaint
Service Types
Taxi - Transportation Complaint
Service Type Descriptions
Use this service request to report for complaints related to taxicabs, drivers, and companies. Your name and phone number is required to continue with this request.
Traffic - Construction Signs
Service Types: Traffic - Construction Signs
Service Types
Traffic - Construction Signs
Service Type Descriptions
Use this service request to report a problem with signage at construction sites on City of Dallas streets. (Ex. - signs that may be missing, moved or knocked over or signs that were left at a construction site once work has been completed.)
Traffic - General Request
Service Types: Traffic - General Request
Service Types
Traffic - General Request
Service Type Descriptions
Use this request to inquire about the installation of new signs, signals and markings that have never existed - signs, traffic markings, signals, road humps, speed bumps, no parking, alley rumble strips, etc. It is also for the maintenance of existing signs with the exception of Stop Signs, Yield Signs, and One Way Signs that are down. Those should be called in immediately to 311. For any concerns regarding the Red Light Camera Program call 1-866-247-1951.
Traffic - Road Hump Request
Service Types: Traffic - Road Hump Request
Service Types
Traffic - Road Hump Request
Service Type Descriptions
Use this service request to inquire about road humps or speed bumps. A study, petition and fees may be involved if requesting new humps or bumps. This request requires a name, address and phone number.
Traffic - Rumble Strip Maintenance (Alley Spd Hump)
Service Types: Traffic - Rumble Strip Maintenance (Alley Spd Hump)
Service Types
Traffic - Rumble Strip Maintenance (Alley Spd Hump)
Service Type Descriptions
Use this service request to report maintenance issues on alley rumble strips. A name, address and daytime phone are required for this request.
Traffic - Rumble Strips New (Alley Spd Hump)
Service Types: Traffic - Rumble Strips New (Alley Spd Hump)
Service Types
Traffic - Rumble Strips New (Alley Spd Hump)
Service Type Descriptions
Use this service request to request new rumble strips in the alley. There is a cost . This request requires a name, address and daytime phone number. ** If strips need maintenance use - Traffic - Rumble Strip Maintenance SR. **
Traffic - Street Closure
Service Types: Traffic - Street Closure
Service Types
Traffic - Street Closure
Service Type Descriptions
Use this service request if a permanent street closure is requested. A petition is involved and contact information is required to process request.
Traffic Markings - Maintenance
Service Types: Traffic Markings - Maintenance
Service Types
Traffic Markings - Maintenance
Service Type Descriptions
Use this service request for maintenance on all traffic markings for city streets. This would include lane lines, center stripes, crosswalks, stop bars, lane delineations, etc. It does not include any curb markings. Maintenance on highways should go to the Texas Department of Transportation (TXDOT).
Traffic Markings - New
Service Types: Traffic Markings - New
Service Types
Traffic Markings - New
Service Type Descriptions
Use this service request for concerns related to new traffic markings. Including: lane line striping, edge lines, crosswalks, stop legends, etc. This can also be used to remove existing markings. A name, address, and daytime phone are required for this request. ** For highways or freeways please contact Texas Department of Transportation (TXDOT). **
Traffic Sign - Maintenance (Other)
Service Types: Traffic Sign - Maintenance (Other)
Service Types
Traffic Sign - Maintenance (Other)
Service Type Descriptions
Use this service request to report non-hazardous problems with traffic signs in need of maintenance. This would include signs that are faded, damaged, down, etc. Signs would include school crossing, dip, no parking, speed limit, street name blades, etc.
Traffic Sign - New
Service Types: Traffic Sign - New
Service Types
Traffic Sign - New
Service Type Descriptions
Use this service request type for concerns regarding a new traffic sign as well as existing signs that need to be removed. Signs include - school zone, dip, yield, stop, no parking, one way, speed limit, and street name blades. A name, address, and daytime phone are required.
Traffic Signal - New
Service Types: Traffic Signal - New
Service Types
Traffic Signal - New
Service Type Descriptions
Use this service request for the installation of a new traffic signals or light as well as traffic signals that need to be removed. Signals also include left turns and warning flashers. A name, address and daytime phone are required.
Traffic Signal - School Flasher New
Service Types: Traffic Signal - School Flasher New
Service Types
Traffic Signal - School Flasher New
Service Type Descriptions
Use this service request for concerns regarding installation of a new school flasher and existing flashers that need to be removed. **** IMPORTANT - Please enter school flasher requests with a block number and street name. ****
Traffic Violations - Chronic (Evenings)
Service Types: Traffic Violations - Chronic (Evenings)
Service Types
Traffic Violations - Chronic (Evenings)
Service Type Descriptions
Use this service request for all traffic complaints of a chronic or recurring nature occurring: Monday -Friday after 7pm and on Weekends, such as speeding, red light /traffic sign violations and street racing.
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