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311 Service Types City of Dallas

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset gives a list and description of all Service Request Types available for creation the the 311 system.

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Non-Motorized - Transportation Complaint
Service Types: Non-Motorized - Transportation Complaint
Service Types
Non-Motorized - Transportation Complaint
Service Type Descriptions
Use to request regulation of non-motorized transportation. i.e., carriages, petty cabs or companies and request permits for non-motorized transportation. Citizen MUST provide name and phone number on this request type.
Obstruction Alley/Sidewalk/Street
Service Types: Obstruction Alley/Sidewalk/Street
Service Types
Obstruction Alley/Sidewalk/Street
Service Type Descriptions
Use this service request type to report overhanging tree limbs and vegetation into the street/alley/sidewalk. DO NOT USE to report STREET SPILLAGES OR HAZARDOUS street obstructions. Call 311 for all other street obstuctions.
Obstruction Apts
Service Types: Obstruction Apts
Service Types
Obstruction Apts
Service Type Descriptions
FOR APARTMENTS ONLY - Use this service request to report overhanging tree limbs and vegetation into the street/alley/sidewalk at an apartment comlex.
Obstruction Corner Clip
Service Types: Obstruction Corner Clip
Service Types
Obstruction Corner Clip
Service Type Descriptions
Use this service request to report complaints regarding shrubs, fences or signs that block visibility at the corner.
Occupancy Load Violation
Service Types: Occupancy Load Violation
Service Types
Occupancy Load Violation
Service Type Descriptions
Use this service request to report an occupancy load violation such as too many people in a nightclub, bar, restaurant or other public location assembly occupancy where the number of people is more than what is allowed by the certificate of occupancy of the business.
Office Of Emergency Management General
Service Types: Office Of Emergency Management General
Service Types
Office Of Emergency Management General
Service Type Descriptions
Use this service request to request general information from the Office of Emergency Management.
Recycle Property Damage
Service Types: Recycle Property Damage
Service Types
Recycle Property Damage
Service Type Descriptions
Use this service request type to report complaints concerning property damage caused by recycling trucks.
Open And Vacant Structure
Service Types: Open And Vacant Structure
Service Types
Open And Vacant Structure
Service Type Descriptions
Use this service request to report any vacant structure, residential or commercial, that can be easily accessed by unauthorized persons through unlocked or broken doors or windows.
Open And Vacant Structure Apts
Service Types: Open And Vacant Structure Apts
Service Types
Open And Vacant Structure Apts
Service Type Descriptions
FOR APARTMENTS ONLY - Use this service request to report an open and vacant structure at an apartment complex can be easily accessed by unauthorized persons through unlocked or broken doors or windows.
Overcrowding
Service Types: Overcrowding
Service Types
Overcrowding
Service Type Descriptions
Use this service request to report more than 4 unrelated adults living in a single family dwelling. Children under 12 months of age are not considered occupants and children under 12 years of age are considered as half of one occupant.
Overcrowding Apts
Service Types: Overcrowding Apts
Service Types
Overcrowding Apts
Service Type Descriptions
FOR APARTMENTS ONLY - Use this service request to report more than four unrelated adults or persons living in one apartment unit.
Oversized Commercial Vehicle
Service Types: Oversized Commercial Vehicle
Service Types
Oversized Commercial Vehicle
Service Type Descriptions
Use this service request to report oversized 'commercial' vehicles over 1 1/2 tons parked on a residential street such as Semi-Trucks and Buses. If RV or Motor Home please use - Parking - Report of Violation SR and select 'Oversized Vehicle: RV or Motor Home'.
Oversized Vehicle
Service Types: Oversized Vehicle
Service Types
Oversized Vehicle
Service Type Descriptions
Use this service request to report oversized vehicles weighing over 1 1/2 tons parked in residential areas or on private property, but not parked on the public street.
Oversized Vehicle Apts
Service Types: Oversized Vehicle Apts
Service Types
Oversized Vehicle Apts
Service Type Descriptions
Use this service request to report oversized vehicles weighing over 1 1/2 tons parked in apartments or multi-tenant areas.
Panhandling
Service Types: Panhandling
Service Types
Panhandling
Service Type Descriptions
Use this service request to report complaints of recurring panhandling at a specific location, time and on a specific day(s). A description of the individual, location and day(s) & time of activity is needed.
Park Maintenance/Misc.
Service Types: Park Maintenance/Misc.
Service Types
Park Maintenance/Misc.
Service Type Descriptions
Use this service request to report any concerns regarding maintenance of parks, street medians, triangles, athletic fields, and special non-park properties such as libraries and cemeteries. This service request can also be used to report concerns regarding restrooms, playground equipment, picnic equipment and other structures.
Park Ranger Program
Service Types: Park Ranger Program
Service Types
Park Ranger Program
Service Type Descriptions
Use this service request to report any concerns regarding the public safety and enjoyment of the city's parks, athletic fields and recreation facilities, i.e., alcohol, graffiti, illegal dumping, vandalism, etc
Parking - 24 Hour Parking (Entertainment District)
Service Types: Parking - 24 Hour Parking (Entertainment District)
Service Types
Parking - 24 Hour Parking (Entertainment District)
Service Type Descriptions
Use this service request to report a vehicle that has been parked on the street for over 24 hours without being moved in a Dallas Entertainment/Residential District - such as Lower Greenville, Uptown, Oak Lawn, Bishop Arts, Deep Ellum. ** One SR per vehicle. Please provide as much information as possible about the vehicle. ** Parking Enforcement hours of operation - Sun: 9:30 am -5:00 pm, Mon: 6:30 am - 5:00 pm, Tues-Thurs: 6:30 am - 9:00 pm, Fri: 6:30 am - 11:00 pm and Sat: 9:30 am - 11:00 pm.
Parking - Deep Ellum Residential Permit
Service Types: Parking - Deep Ellum Residential Permit
Service Types
Parking - Deep Ellum Residential Permit
Service Type Descriptions
Use this service request type to apply for residential parking permits in Deep Ellum. Permit Fee: $25 annually for 1st permit and $50 for each additional. Maximum 2 per houshold. Must leave contact information.
Parking - General Request
Service Types: Parking - General Request
Service Types
Parking - General Request
Service Type Descriptions
Use this request to receive general INFORMATION ONLY regarding services provided by the City Parking Services and Enforcement Division. Do Not use to REPORT Parking Violations ** To request a parking sign to be added or removed use Traffic Sign - New. For maintenance use Traffic Sign - Maintenance (Other). ** Parking Enforcement hours of operation - Sun: 9:30 am -5:00 pm, Mon: 6:30 am - 5:00 pm, Tues-Thurs: 6:30 am - 9:00 pm, Fri: 6:30 am - 11:00 pm and Sat: 9:30 am - 11:00 pm.
Parking - Report Of Violation
Service Types: Parking - Report Of Violation
Service Types
Parking - Report Of Violation
Service Type Descriptions
Use this request to report parking violations on the public street. Parking Enforcement hours of operation - Sun: 9:30 am -5:00 pm, Mon: 6:30 am - 5:00 pm, Tues-Thurs: 6:30 am - 9:00 pm, Fri: 6:30 am - 11:00 pm and Sat: 9:30 am - 11:00 pm.
Parking - Resident Only Permit
Service Types: Parking - Resident Only Permit
Service Types
Parking - Resident Only Permit
Service Type Descriptions
Use this request to apply for a residential parking only permit due to parking congestion. Available only in certain areas for single family dwellings. ** Requestor must provide contact information ** Contact customer services at 214-671-1324 or 1-866-247-1951 for more information on permits and fines.
Parking - Unapproved Surface
Service Types: Parking - Unapproved Surface
Service Types
Parking - Unapproved Surface
Service Type Descriptions
Use this service request to report a vehicle parked on an unapproved surface in residentially or commercially zoned districts such as the grass. An approved surface is either 6 inches of gravel with a border, concrete, or asphalt.
Parking - Unapproved Surface Apts
Service Types: Parking - Unapproved Surface Apts
Service Types
Parking - Unapproved Surface Apts
Service Type Descriptions
FOR APARTMENTS ONLY - Use this service request to report a vehicle parked on an unapproved surface in an apartment complex or condominium such as the grass. An approved surface is either 6 inches of gravel with a border, concrete, or asphalt.
Parking - Valet Complaint
Service Types: Parking - Valet Complaint
Service Types
Parking - Valet Complaint
Service Type Descriptions
Use this service request to report a complaint regarding valet services at a location or a valet company. Parking Enforcement hours of operation - Sun: 9:30 am -5:00 pm, Mon: 6:30 am - 5:00 pm, Tues-Thurs: 6:30 am - 9:00 pm, Fri: 6:30 am - 11:00 pm and Sat: 9:30 am - 11:00 pm.
Parking In Fire Lane/ Fire Hydrants
Service Types: Parking In Fire Lane/ Fire Hydrants
Service Types
Parking In Fire Lane/ Fire Hydrants
Service Type Descriptions
Use this service request to report vehicles that are parked in marked fire lanes or vehicles parked on the street within 15 feet of a fire hydrant.
Paving - Alley Reconstruction
Service Types: Paving - Alley Reconstruction
Service Types
Paving - Alley Reconstruction
Service Type Descriptions
Use this service request for complaints regarding a contractor, construction taking place in the alley, or for the status regarding completion of a alley construction project.
Paving - Neighborhood Street
Service Types: Paving - Neighborhood Street
Service Types
Paving - Neighborhood Street
Service Type Descriptions
Use this service request for concerns regarding the paving or construction of a residential street.
Paving - Street Resurfacing Program
Service Types: Paving - Street Resurfacing Program
Service Types
Paving - Street Resurfacing Program
Service Type Descriptions
Use this service request for concerns regarding a street resurfacing (asphalt) project that is currently under construction or regarding existing construction performed by Public Works.
Paving - Thoroughfare Street
Service Types: Paving - Thoroughfare Street
Service Types
Paving - Thoroughfare Street
Service Type Descriptions
Use this service request for concerns regarding the construction of a thoroughfare. Thoroughfare streets can range in size from a two-lane undivided to a six-lane divided.
Paving - Unimproved (New Alley)
Service Types: Paving - Unimproved (New Alley)
Service Types
Paving - Unimproved (New Alley)
Service Type Descriptions
Use this service request to request concrete paving of an unimproved alley made of gravel or dirt. Our Alley Petition Program requires a petition signed by 2/3rds of the property owners with 50% of the property frontage which will be sent to the customer if criteria are met. Property owners will share in the cost of the alley improvements. If you are requesting the repair or paving of a concrete or asphalt alley please use the 'Alley Repair - Routine' service request.
Pay Day Lending Complaint
Service Types: Pay Day Lending Complaint
Service Types
Pay Day Lending Complaint
Service Type Descriptions
Use this service request to report complaints regarding Pay Day Loan establishments
People Helping People
Service Types: People Helping People
Service Types
People Helping People
Service Type Descriptions
Use this service request for minor exterior home repair for elderly and or disabled homeowners that are low income. Services are only available for use on single family single story dwellings. For a list of services provided please call 214-670-7320.
Planning And Neighborhood Vitality
Service Types: Planning And Neighborhood Vitality
Service Types
Planning And Neighborhood Vitality
Service Type Descriptions
User this service request to request more information about the Planning and Neighborhood Vitality Department.
Plumbing Violation Apts
Service Types: Plumbing Violation Apts
Service Types
Plumbing Violation Apts
Service Type Descriptions
Use this service request to report plumbing conditions in apartments that do not meet requirements, such as stopped-up or backed up sewer lines inside or outside the private property, broken pipes, leaking faucets, malfunctioning toilets, and no hot or cold water.
Police Misc
Service Types: Police Misc
Service Types
Police Misc
Service Type Descriptions
Use this request to report Non-Emergency criminal activity: chronic/recurring gunfire, kids hanging out, loiterers, and intoxicated individuals at a particular time, particular location and on particular days(recurring pattern). Before we can respond to this request we will need detailed information on the problem, location and a contact person's name, phone, and address. If you need to make a police report please call 911.
Pool Complaint - No Fence/Unsecured
Service Types: Pool Complaint - No Fence/Unsecured
Service Types
Pool Complaint - No Fence/Unsecured
Service Type Descriptions
Use this service request to report the condition of fencing that surrounds residential swimming pools. This service request does not address stagnant water or chemicals not being properly kept. Use the Mosquitoes SR to address stagnant water.
Pool Complaint Apts
Service Types: Pool Complaint Apts
Service Types
Pool Complaint Apts
Service Type Descriptions
FOR APARTMENTS ONLY - Use this service request to report the condition of pools and fencing that surrounds apartment complex or condominium swimming pools.
Pot Hole Repair Routine
Service Types: Pot Hole Repair Routine
Service Types
Pot Hole Repair Routine
Service Type Descriptions
Use this service request to report routine pothole repairs. A routine pothole is a hole in the pavement that is 3 feet by 3 feet in diameter or less. Please indicate where the pothole is located - in the street or alley.
Private Development Coord
Service Types: Private Development Coord
Service Types
Private Development Coord
Service Type Descriptions
Use this service request to review private engineering plans and contracts for private development within a City of Dallas public right-of-way and or easement or questions regarding construction in the listed areas. For information, contact Private Development Coordination at 214-948-4205.
Private Property Water Leak
Service Types: Private Property Water Leak
Service Types
Private Property Water Leak
Service Type Descriptions
Use this service request to report liquid or a water leak, from private property, which has the potential to enter the Citys storm water drain system and negatively impact the water quality.
Private Sewage Leak
Service Types: Private Sewage Leak
Service Types
Private Sewage Leak
Service Type Descriptions
Use this service request type to report wastewater with the potential to leak into the street/alley or storm water drainage system. Contact the 3-1-1 call center to report leaking wastewater on private property.
Property Management/ Real Estate
Service Types: Property Management/ Real Estate
Service Types
Property Management/ Real Estate
Service Type Descriptions
Use this service request to report premise and other code violations on city-owned surplus properties or to inquire about any of the services provided by the Real Estate Division of the Department of Sustainable Development and Construction Services.
Public Information Office Request
Service Types: Public Information Office Request
Service Types
Public Information Office Request
Service Type Descriptions
Use this request to inquire about news, media, and the flow of public information to the city's various constituencies.
Public Works - General Request
Service Types: Public Works - General Request
Service Types
Public Works - General Request
Service Type Descriptions
Use this service request for concerns regarding street or alley construction, bond program projects or known Public Works projects. Public Works does NOT handle traffic signs or signals they are handled by the Streets Department. ** For any concerns regarding the Red Light Camera Program call 1-866-247-1951. **
Quality Service Request - Cty
Service Types: Quality Service Request - Cty
Service Types
Quality Service Request - Cty
Service Type Descriptions
Use this Service Request to accelerate a concern to the Director of the appropriate City department.
Quality Survey
Service Types: Quality Survey
Service Types
Quality Survey
Service Type Descriptions
Use this service request to record quality of service survey information concerning Bulding Maintenance.
Railroad Crossing Repair
Service Types: Railroad Crossing Repair
Service Types
Railroad Crossing Repair
Service Type Descriptions
Use this service request for concerns regarding railroad crossings - i.e. rough railroad grade crossings. This request is NOT to be used for malfunctioning of railroad signals. Does NOT apply to DART train crossings - contact DART.
Recycling - Roll Cart
Service Types: Recycling - Roll Cart
Service Types
Recycling - Roll Cart
Service Type Descriptions
Use this service request to report recycling roll carts that are broken and need to be replaced or repaired. This service request can also be used to request additional recycling roll carts or to remove extra recycling roll carts.
Recycling Roll Cart - Commercial
Service Types: Recycling Roll Cart - Commercial
Service Types
Recycling Roll Cart - Commercial
Service Type Descriptions
Use this service request to request commercial recycling service with Sanitation.
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