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311 Service Types City of Dallas

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset gives a list and description of all Service Request Types available for creation the the 311 system.

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Home Repair Violation
Service Types: Home Repair Violation
Service Types
Home Repair Violation
Service Type Descriptions
Use this service request to report possible home repair violations. For more information please visit our website at www.dallascityhall.com/building_inspection/building_inspection_faqs.html
Homeless Encampment
Service Types: Homeless Encampment
Service Types
Homeless Encampment
Service Type Descriptions
Use this service request to report an encampment OUTSIDE where homeless have created structures to provide primary, daily, slept-in and inhabited living quarters on vacant lots, under bridges, wooded areas, etc. *** DO NOT enter if homeless are in abandoned buildings, houses, drug houses, squatters, panhandling, loitering, inebriates, or unconscious - call 9-1-1. *** If at location on occasion, used as a hang-out and it is described as a Trash-Site enter a Litter SR.
Housing General Request
Service Types: Housing General Request
Service Types
Housing General Request
Service Type Descriptions
Use this service request for interpretation of a Housing Department assistance program; such as first time home buyers program, home improvement, minor home repair, and People Helping People.
Housing/Community Services General
Service Types: Housing/Community Services General
Service Types
Housing/Community Services General
Service Type Descriptions
Use this service request for social services questions and complaints regarding the Martin Luther King Community Center, West Dallas Multi-Purpose Center, Senior Affairs, Child Care and Women, Infants and Children Services (WIC). For all non-City related concerns contact Texas Department of Health Services at 817-264-4500. For immunization information contact the Dallas County Health Dept. 214-819-2000.
Human Resources
Service Types: Human Resources
Service Types
Human Resources
Service Type Descriptions
Use this service request to inquire about labor or executive positions (all other see Civil Service request type) and compensation/classification, staffing, and employee development.
Illegal Dumping
Service Types: Illegal Dumping
Service Types
Illegal Dumping
Service Type Descriptions
Use this service request to report illegal dumping of trash, garbage, solid waste on private property.
Illegal Dumping-Routine-Storm Water
Service Types: Illegal Dumping-Routine-Storm Water
Service Types
Illegal Dumping-Routine-Storm Water
Service Type Descriptions
Use this service request to report a location where illegal dumping is occurring that can enter into a creek, river or lake, but does not pose an immediate threat to storm water quality.
Illegal Fence
Service Types: Illegal Fence
Service Types
Illegal Fence
Service Type Descriptions
Use this service request to report a violation on a fence that is barbed wire, cyclone, illegally placed, illegal height (4 ft limit in the front, 9ft in rear) or sub-standard/falling down.
Litter Parks
Service Types: Litter Parks
Service Types
Litter Parks
Service Type Descriptions
Use this service request to report litter at park & recreation facilities, public libraries, horticultural centers, arboretums, Fair Park and the Cotton Bowl.
Illegal Garbage/Placement
Service Types: Illegal Garbage/Placement
Service Types
Illegal Garbage/Placement
Service Type Descriptions
Use this service request to report improper placement of garbage, or garbage roll carts placed out too early or kept out after pickup. (alley pickup customers are allowed to leave the automated can in the alley).
Illegal Garbage/Placement Apts
Service Types: Illegal Garbage/Placement Apts
Service Types
Illegal Garbage/Placement Apts
Service Type Descriptions
Use this service request to report a violation at an apartment complex regarding garbage that is illegally placed such as, garbage placed outside the area where the city garbage trucks pick up the garbage or when the automated can is left on the front all the time. (alley pickup customers are allowed to leave the automated can in the alley).
Illegal Land Use (Residential/Business)
Service Types: Illegal Land Use (Residential/Business)
Service Types
Illegal Land Use (Residential/Business)
Service Type Descriptions
Use this service request to report illegal land use which includes no Certificate of Occupancy, land use that violates zoning ordinance, specific use permit, illegal business in a residential area, people living in a trailer at a residence, church operating illegally at residence or building.
Illegal Land Use Apts
Service Types: Illegal Land Use Apts
Service Types
Illegal Land Use Apts
Service Type Descriptions
Use this service request to report illegal land use at an apartment complex which includes no Certificate of Occupancy, land use that violates zoning ordinance, specific use permit, illegal business in a residential area, people living in a trailer at a residence, church operating illegally at residence or building.
Towing Motor Vehicle
Service Types: Towing Motor Vehicle • Service Type Descriptions: Use this service request for concerns regarding towing services.
Service Types
Towing Motor Vehicle
Service Type Descriptions
Use this service request for concerns regarding towing services.
Illegal Outside Storage
Service Types: Illegal Outside Storage
Service Types
Illegal Outside Storage
Service Type Descriptions
Use this service request to report any item being improperly or illegally stored outside of a residential or business location for over 24 hours. Old appliances, junk, building materials or any item that will deteriorate under normal weather conditions. Vehicles do not fall under this category.
Illegal Outside Storage Apts
Service Types: Illegal Outside Storage Apts
Service Types
Illegal Outside Storage Apts
Service Type Descriptions
Use this service request to report any item being improperly or illegally stored outside of an apartment complex location for over 24 hours. Old appliances, junk, building materials or any item that will deteriorate under normal weather conditions. Vehicles do not fall under this category.
Illegal Spray Painting
Service Types: Illegal Spray Painting
Service Types
Illegal Spray Painting
Service Type Descriptions
Use this service request to report illegal spray painting and businesses that are not using the proper painting booth, causing vapors to go into the neighborhood.
Illegal Vending
Service Types: Illegal Vending
Service Types
Illegal Vending
Service Type Descriptions
Use this service request for reporting illegal vending on public and private property.
Illegal Vending Apts
Service Types: Illegal Vending Apts
Service Types
Illegal Vending Apts
Service Type Descriptions
Use this service request to report Illegal Vending at Apartments--FOR APARTMENTS ONLY
Inlet/Storm Drain/Ditch Cleaning
Service Types: Inlet/Storm Drain/Ditch Cleaning
Service Types
Inlet/Storm Drain/Ditch Cleaning
Service Type Descriptions
Use this service request to report an inlet or storm drain ditch that needs cleaning. The Department of Street Services is responsible for the maintenance of underground storm sewer main lines, inlet boxes and lateral lines on public property and drainage easements throughout the City of Dallas. The Department of Street Services is also responsible for the removal of any obstruction in culverts under City maintained streets and alleys. The City of Dallas does NOT clean on private property. ** If this is regarding an Animal, Personal Items or Smoke in the Inlet/Storm Drain/Ditch - Please Call 3-1-1 for immediate assistance. **
Inlet/Storm Drain/Drainage Ditch Repairs
Service Types: Inlet/Storm Drain/Drainage Ditch Repairs
Service Types
Inlet/Storm Drain/Drainage Ditch Repairs
Service Type Descriptions
Use this service request to report an inlet or storm drain ditch that needs to be repaired. The Department of Street Services is responsible for the maintenance of underground storm sewer main lines, inlet boxes and lateral lines on public property and drainage easements throughout the City of Dallas. The City of Dallas does NOT repair inlets or storm drains on private property. ** If Inlet/Storm Drain/Ditch appears hazardous please Call 3-1-1 for immediate assistance **
Intergovernmental Services
Service Types: Intergovernmental Services
Service Types
Intergovernmental Services
Service Type Descriptions
Use this service request to contact the department responsible for providing management/legislative coordination for the City of Dallas and acts as the city's liaison with federal, state and local government.
Judiciary General Request
Service Types: Judiciary General Request
Service Types
Judiciary General Request
Service Type Descriptions
Use this service request to request interpretation of the ancillary docket program or to get answers to questions on Judiciary functions. The judiciary department is responsible for the adjudication of all City of Dallas traffic cases arising under city ordinances and all state law misdemeanors punishable by fine only.
Junk Motor Vehicle
Service Types: Junk Motor Vehicle
Service Types
Junk Motor Vehicle
Service Type Descriptions
Use this service request to report a junk motor vehicle which is described as being inoperable, (partially dismantled or wrecked), expired license plates and inspection sticker on private property.
Junk Motor Vehicle Apts
Service Types: Junk Motor Vehicle Apts
Service Types
Junk Motor Vehicle Apts
Service Type Descriptions
Use this service request to report a junk motor vehicle which is described as being inoperable, (partially dismantled or wrecked), expired license plates and inspection sticker at an apartment complex.
Library General Request
Service Types: Library General Request
Service Types
Library General Request
Service Type Descriptions
Use this service request for general information pertaining to the City of Dallas libraries. Please visit our website for more information at www.dallaslibrary.org.
Lid Cover Broken - Routine
Service Types: Lid Cover Broken - Routine
Service Types
Lid Cover Broken - Routine
Service Type Descriptions
Use this service request to report a broken lid. The Street Services will investigate to determine which type of lid is broken. The department is responsible for maintaining and repairing inlet covers, inlet grates and storm sewer manhole covers. Streets handles any lid cover that is related to storm water.
Life Hazard
Service Types: Life Hazard
Service Types
Life Hazard
Service Type Descriptions
Use this service request to report locations where any condition exists that could potentially cause bodily harm, injury or death to one or more people, i.e., (locking refrigerator/ice box stored outside, open or collapsed wells, cellars or septic tanks, downed electrical lines or raw sewage on private property)
Light Glare
Service Types: Light Glare • Service Type Descriptions: Use this service request to report a light glare from a stationary object.
Service Types
Light Glare
Service Type Descriptions
Use this service request to report a light glare from a stationary object.
Litter
Service Types: Litter
Service Types
Litter
Service Type Descriptions
Use this service request for reporting litter on residential or commercial property, occupied or unoccupied.
Litter - Equipment And Building Services
Service Types: Litter - Equipment And Building Services
Service Types
Litter - Equipment And Building Services
Service Type Descriptions
Use this service request to report litter at Municipal Courts building, Equipment and Building Services building, Oak Cliff Municipal building, and the following City of Dallas Service Centers: Central, Southeast, Southwest, Northwest, Northeast, and Hensley Field.
Litter Apts
Service Types: Litter Apts
Service Types
Litter Apts
Service Type Descriptions
Use this service request for reporting litter at an apartment complex, occupied or unoccupied.
Litter Cans Sanitation
Service Types: Litter Cans Sanitation
Service Types
Litter Cans Sanitation
Service Type Descriptions
Use this service request for issues concerning litter cans. These are the metal containers found in parks, the median at a stop light, or the corner in front a business.
Lock Take And Hide Violation
Service Types: Lock Take And Hide Violation
Service Types
Lock Take And Hide Violation
Service Type Descriptions
Use this service request to report properties with 100 parking spaces which do not have the required Lock Take and Hide signs posted.
Lock Take And Hide Violation At Apts
Service Types: Lock Take And Hide Violation At Apts
Service Types
Lock Take And Hide Violation At Apts
Service Type Descriptions
Use this service request to report apartment properties with 100 parking spaces which do not have the required Lock Take and Hide signs posted. (Multi-Tenant complexes)
Lock/Unlock Knox Lock Or Box
Service Types: Lock/Unlock Knox Lock Or Box
Service Types
Lock/Unlock Knox Lock Or Box
Service Type Descriptions
Use this service request to request to have Knox Company lock or box opened or locked by DFD personnel.
Locked/Blocked Exit
Service Types: Locked/Blocked Exit
Service Types
Locked/Blocked Exit
Service Type Descriptions
Use this service request in any situation where a required exit door, exit window or exit pathway, including stairwells and stairways, is blocked or locked.
Median/Row Maint Operations
Service Types: Median/Row Maint Operations
Service Types
Median/Row Maint Operations
Service Type Descriptions
Use this service request type to report routine median maintenance of shrubs, trees, cleaning and mowing on City of Dallas medians or Right-of-ways (median, triangles, and traffic circles). Mowing or removing litter on the grassy median of the freeway is scheduled maintenance and may not be addressed until the next maintenance cycle (every 28 days).
Miscellaneous Service Request
Service Types: Miscellaneous Service Request
Service Types
Miscellaneous Service Request
Service Type Descriptions
Use this service request to report general concerns not available on the current list of service request types. Please give specific information to assist with referring to the correct department if possible. **If concern/issue could be a potential hazard or is hazardous please call 3-1-1, Do NOT enter SR**
Mobile Food Inspection
Service Types: Mobile Food Inspection
Service Types
Mobile Food Inspection
Service Type Descriptions
Use this service request for reporting food violations concerning push carts, ice cream trucks, catering trucks, and food preparation trucks (hot trucks) or any food stand. If regarding food poisoning or food related illnesses call 3-1-1.
Mobility Planning - General Request
Service Types: Mobility Planning - General Request
Service Types
Mobility Planning - General Request
Service Type Descriptions
Use this service request to inquire about transportation/mobility planning and/or thoroughfare plans.
Mosquito - Do Not Spray
Service Types: Mosquito - Do Not Spray
Service Types
Mosquito - Do Not Spray
Service Type Descriptions
This Service Request is used to document residents who DO NOT want Mosquito Spraying at their Address. Yard signs are available to identify a residence as a "Do Not Spray" Address!!!
Mosquitoes
Service Types: Mosquitoes
Service Types
Mosquitoes
Service Type Descriptions
Use this Service Request to report mosquito breeding in stagnant water, swimming pools, ponds, etc., or standing water causing mosquitoes - **It is the responsibility of the property owner to correct any standing water or breeding issues**
Motor Vehicle Repair Violation
Service Types: Motor Vehicle Repair Violation
Service Types
Motor Vehicle Repair Violation
Service Type Descriptions
Use this service request to report motor vehicle repair complaints. This is under Code Compliance Consumer Protection.
Mowmentum Program
Service Types: Mowmentum Program
Service Types
Mowmentum Program
Service Type Descriptions
Use this service request to receive information to adopt a Median, Right-of-way, or Triangle for beautification. The MOWmentum Program is a program designed to allow homeowner association groups, businesses and individuals an opportunity to adopt a portion of the public right-of-way for the purposes of maintaining and improving the property. Right-of-ways include medians, triangles and traffic circles. Parkways are NOT eligible for this program.
Narcotics/Vice Complaints
Service Types: Narcotics/Vice Complaints
Service Types
Narcotics/Vice Complaints
Service Type Descriptions
Use this service request to report possible drug houses/locations where drugs are being sold and prostitution complaints. Information regarding the time of day activity occurs, actual day(s) it occurs, location and persons involved is required to investigate. Contact information for further questions is recommended to process request.
No Building Permit
Service Types: No Building Permit
Service Types
No Building Permit
Service Type Descriptions
Use this service request to report construction or repairs of a structure that do not have a required valid building permit visibly posted.
No House Number
Service Types: No House Number
Service Types
No House Number
Service Type Descriptions
Use this service request to report residential or commercial locations that have no house number or the house number is not visible.
No House Number Apts
Service Types: No House Number Apts
Service Types
No House Number Apts
Service Type Descriptions
FOR APARTMENTS ONLY - Use this service request to report apartments that do not have house numbers or if numbers are not visible.
Noise Pollution
Service Types: Noise Pollution
Service Types
Noise Pollution
Service Type Descriptions
Use this service request type for excessive noise concerning: Loud music, air conditioner units or other equipment that make loud noise at a commercial location, construction complaints when work begins Monday - Friday before 7 am and continuing after 7 pm, Saturday and designated holidays 8 am - 7 pm, and for trash pick-up service before 7 am and after 10 pm. DO NOT USE THIS TYPE FOR LOUD MUSIC FROM VEHICLES.
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